Cancel Lively: Easy Method

What is Lively

Overview

Lively is a consumer-facing brand that offers health- and safety-related products and subscriptions, including personal emergency devices and a period-tracking app in some markets.

The service combines devices, mobile subscriptions, and companion apps to support user safety, monitoring, and health tracking.

Main services

Lively sells devices and subscription plans through its website and distributes digital subscriptions through the Apple App Store and Google Play.

Customer support and account management are primarily handled online or by U.S.-based Customer Care phone support.

How to cancel Lively

If you purchased on lively.com

• Call U.S. Customer Care at 1-800-733-6632 to request cancellation.
• Or sign in to your online account and submit the cancellation form via your dashboard: lively.com cancellation help.
• Have your account details and order number ready to speed the process.

If you purchased via Apple App Store or Google Play

• Apple App Store: Cancel in your App Store account subscriptions settings. Lively cannot cancel subscriptions billed by Apple.
• Google Play: Cancel in your Google Play subscriptions. The third-party store handles billing and cancellations.
• For store purchases, check Apple or Google refund processes if you require a refund.

What happens when you cancel

Access and service

After cancellation, your subscription will generally remain active until the end of the current paid period.

Access to app features and device-connected services typically stops when your paid period ends.

Renewal and billing

Auto-renewal is stopped for future periods once cancellation is processed.

If purchased through a third-party store (Apple/Google), billing and renewal policies of that store apply.

Data and account retention

Your account data may be retained according to Lively's data policies; consider exporting any personal data you need before deleting your account.

Contact Customer Care to ask about data retention or deletion options specific to your account.

Will I get a refund?

Refunds for devices and Lively.com purchases

Devices bought directly from Lively.com may be returned within 30 days for a refund of the device cost, activation fee (less any restocking fee), and first month’s service if usage limits are not exceeded.

Lively keeps the first month’s service charge and may bill overage fees for usage above allowances even during the 30-day return window.

App Store and Google Play purchases

• Subscriptions purchased through the Apple App Store are generally non-refundable except where required by law.
• Google Play purchases must be managed through Google; refunds follow Google Play’s policy and may not be provided by Lively.
• For disputes, use the respective store’s refund request process first and then contact Lively if needed.

Exceptions and proof

• Refund eligibility can depend on usage (talk minutes, data, texts) and the condition of returned devices.
• Keep order numbers, receipts, and screenshots of usage if disputing fees or requesting a refund.

Lively plans and pricing

Overview of in-app prices

The following prices reflect the New Zealand App Store listing for the Lively - Period Tracker, Cycle Syncing app as of early 2026.

Features per plan are not specified in the store listing and are shown as "Varies" where details are not provided.

Price table

Your consumer rights in New Zealand

Statutory guarantees

New Zealand consumer law may give you guarantees that cannot be excluded by a supplier’s terms, including acceptable quality and fitness for purpose.

These guarantees can apply to devices and services, and may provide remedies separate from Lively’s stated policies.

Cooling-off and refunds

• There may be a cooling-off period or rights under the Consumer Guarantees Act depending on how and where you purchased.
• For App Store or Google Play purchases, platform-specific refund mechanisms may also apply and should be checked first.

How to assert rights

If you believe a statutory right applies, raise the issue with Lively Customer Care and quote the relevant New Zealand consumer protection legislation.

If needed, seek independent advice from New Zealand consumer protection agencies or Trading Standards for dispute resolution guidance.

Customer experiences

Positive feedback

Users on Trustpilot praise Lively’s user-friendly interface, intuitive app and website, and helpful U.S.-based customer service.

Reviewers often highlight easy setup for automatic features and good customer support responsiveness.

Negative feedback

Some users report problems with two-factor authentication, device "remember" features, and adding expense reimbursements in the app.

Separate device-related reviews (possibly for a different brand named Lively) mention ordering and return issues; verify which product the review refers to.

Documentation checklist

What to collect before cancelling

• Order number and purchase receipt (email or account order history).
• Account email, full name, and any device serial numbers or IMEI if applicable.
• Screenshots of usage (minutes, data, texts) if requesting a device return or refund.

Supporting documents for disputes

• Copies of communication with Customer Care (dates, names, reference numbers).
• Screenshots of subscription status in App Store or Google Play for store-managed purchases.
• Proof of postage/tracking for returned devices where a return is required.

Common mistakes

Not checking where you bought the service

Many customers assume Lively can cancel App Store or Google Play subscriptions; however, those must be cancelled through the respective store account.

Failing to cancel in the correct place can lead to continued billing despite contacting Lively.

Missing usage limits when returning devices

Attempting to return a device without checking usage limits can lead to denied refunds or deductions for overage fees.

Always review the 30-day return terms and gather usage evidence before sending a device back.

Poor documentation

Not keeping order numbers, receipts, or communications makes disputes and refund requests harder to resolve.

Keep clear records and use the documentation checklist above before contacting support.

Comparative recap

Quick comparison

The table below summarises cancellation routes, refund likelihood, and primary contact for different purchase channels.

Comparison table

After cancelling

What to do next

Confirm cancellation by checking your account status or by requesting written confirmation from Customer Care.

Keep your account and order records until any refunds or returns are fully processed.

Helpful links and support

• Cancel or change plans: lively.com change/cancel
• Lively terms for devices and returns: Device terms
• App Store terms: use your Apple account settings and support pages (Apple refunds handled by Apple).
• Google Play terms: manage subscriptions and refunds via your Google Play account.

Address

Company address

Lively from Best Buy Health

9390 Gateway Dr., Suite 100, Reno, NV 89521

Customer Care

Phone: 1-800-733-6632 (U.S.-based Customer Care).

For online account actions and forms, use the Lively help center: lively.com/help-center.