Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hers: Easy Method
What is Hers
Service overview
Hers is a U.S.-based telehealth and wellness company offering prescription treatments, telemedicine consultations, and product delivery for hair loss, weight management, sexual health, and related services.
Services are delivered online through the mobile app and web, with prescriptions filled and shipped to customers according to plan terms.
How the service is provided
Medical assessments are performed remotely and products are shipped on a subscription or prepaid schedule depending on the plan you choose.
Billing and subscription management are handled through the app stores for mobile purchases and through the vendor channel used at sign-up.
How to cancel Hers
Cancel via App Store (iOS)
- Open iOS Settings → Tap your Apple ID at the top → Subscriptions.
- Find and select HER → Tap Cancel Subscription and confirm.
- Note: Deleting the app or closing the Hers account does not cancel an iOS subscription; you must cancel in Apple settings.
Cancel via Google Play (Android)
- Open Google Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select HER → Tap Cancel subscription and follow prompts.
- Note: Deleting the app or contacting Hers does not stop Play Store billing; cancel in Google Play to stop renewal.
Cancel web or other purchases
- If you purchased through a web checkout or other channel, cancellations are not managed in-app - follow the purchase confirmation for instructions.
- Where management is "Not managed directly," you will typically be directed to the platform (Apple or Google) used at purchase.
What happens when you cancel
Access and billing
Cancelling stops future auto‑renewals at the end of your current paid period for App Store and Google Play purchases.
You generally retain access to premium features until the paid period expires; billing should not continue after that expiry if cancellation is processed.
Account data and prescriptions
Cancelling a subscription does not automatically delete your Hers account or medical records; those remain unless you request account closure.
If you have scheduled deliveries or active prescriptions, contact support to confirm shipments are stopped; users report some shipments continuing unless cancellation is fully processed.
Will I get a refund?
Standard refund rules
Hers reports that there is no refund for remaining days after cancellation; access continues until the end of the billing period.
This means you should expect no pro rata refunds for unused days unless the platform or special circumstances allow otherwise.
Platform-specific refund process
- iOS: Request refunds directly from Apple via Report a Problem; Hers cannot process Apple refunds.
- Android: Request refunds via Google Play; submit your order number and reason, and Hers support can advise on next steps.
- If you believe you were misled or charged incorrectly, collect records and consider escalating under NZ consumer law (see rights section).
Hers plans and pricing
Plans summary
Below are user-reported plan prices and billing commitments. Prices were reported in USD; no NZ-specific pricing was found in available data.
Commitments are prepaid for the selected term (3, 6, or 12 months) with monthly billing shown as an equivalent.
Pricing notes
Prices and terms below are based on user reports and may change. Confirm exact pricing at purchase.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Low-dose semaglutide | $165/month | Monthly (12-month upfront) | Lower-dose medication; billed as a lump sum for full year |
| Low-dose semaglutide | $249/month | Monthly (6-month upfront) | Lower-dose medication; 6-month commitment |
| Low-dose semaglutide | $299/month | Monthly (3-month upfront) | Lower-dose medication; 3-month commitment |
| High-dose semaglutide | $299/month | Monthly (12-month upfront) | Higher-dose medication; billed as lump sum for year |
| High-dose semaglutide | $349/month | Monthly (6-month upfront) | Higher-dose medication; 6-month commitment |
| High-dose semaglutide | $399/month | Monthly (3-months upfront) | Higher-dose medication; shortest commitment |
Your consumer rights in New Zealand
Rights under the Consumer Guarantees Act (CGA)
Under the CGA, services must be supplied with reasonable care and skill, fit for purpose, and completed within a reasonable time.
If Hers fails to meet these standards you may be entitled to remedies such as a fix, partial or full refund, or compensation depending on the breach.
Fair Trading Act and dispute options
The Fair Trading Act prohibits misleading or deceptive conduct, including unclear auto-renewal or hidden pricing.
If your rights are breached, you can seek direct resolution, take a claim to the Disputes Tribunal (up to NZ$30,000), or complain to the Commerce Commission.
Customer experiences
Positive feedback
- Many users appreciate doorstep delivery, accessible consultations, and feeling supported through programs.
- Some customers report good results for hair and weight programs and responsive communication from certain clinicians.
- Others note convenience, lower cost versus alternatives, and prompt shipping.
Negative feedback
- Frequent reports of app instability, crashes, and tracking or login problems.
- Numerous complaints about slow or unhelpful customer service, unexpected auto-renewal charges, and difficulty obtaining refunds.
- Some report shipments continuing after cancellation and unclear pricing or extra consultation charges.
Documentation checklist
What to collect before cancelling or disputing
- Order confirmation emails, receipts, and subscription start and renewal dates.
- Screenshots of subscription pages, app settings, cancellation attempts, and any error messages.
- Copies of messages or emails with Hers support and dates/times of contact attempts.
What else may help a refund or complaint
- Bank or card statements showing the charge(s) you dispute.
- Proof of shipment or returns communication if unwanted medication was delivered.
- Any medical notes relevant to service failures if health outcomes are part of the dispute.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the Hers app does not cancel App Store or Google Play subscriptions.
You must cancel through Apple ID subscriptions or Google Play subscriptions to stop billing.
Not checking who processed the payment
Many customers expect Hers to issue refunds for app-store purchases, but Apple or Google must handle those refunds.
Also, failing to check for prepaid commitments (3/6/12 months) can lead to unexpected upfront charges that are not easily refunded.
Comparative recap
Quick comparison
The table below summarises cancellation and refund routes by platform and key cautions to watch for.
Key takeaways
Always cancel through the platform that processed your payment, gather documentation, and monitor your bank for residual charges.
| Platform | How to cancel | Refund policy | Key caution |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Apple ID → Subscriptions → select HER → Cancel Subscription | Request refund from Apple via Report a Problem; Hers cannot issue Apple refunds | Deleting the app does not stop billing; confirm cancellation in Apple subscriptions |
| Google Play (Android) | Cancel via Google Play Store → profile → Payments & subscriptions → Subscriptions → select HER → Cancel | Request refund via Google Play with order number and reason; Hers may advise next steps | Cancel in Play Store to stop auto-renewal; record your cancellation confirmation |
| Web / Other | Manage through the channel used at purchase; not always cancellable in-app | Refunds depend on purchase terms and platform used; no automatic pro rata refunds reported | Check prepaid commitment length and merchant receipt for specific refund terms |
After cancelling
What to monitor
- Check your Apple or Google subscription screen to confirm the status shows "Cancelled" and note the expiry date.
- Monitor your bank or card statement for any charges after the cancellation date and keep evidence if they occur.
Where to get more help
- Apple refunds: reportaproblem.apple.com
- Google Play refunds: Google Play refund help
- NZ consumer guidance: Consumer Protection (NZ) and Commerce Commission
- Disputes Tribunal (for claims up to NZ$30,000): justice.govt.nz
Address
Corporate mailing address
Hims & Hers Health, Inc., Attn: Customer Service
2269 Chestnut Street, #523, San Francisco, CA 94123, United States
Notes on sending notices
If sending a written cancellation or complaint from New Zealand, include copies of supporting documents and use tracked postage.
There is no specific NZ postal address for Hers; use the U.S. corporate address above for formal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.