Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jenny Craig service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jenny Craig: Easy Method
What is Jenny Craig
Overview
Jenny Craig is a commercial weight-loss and meal-delivery program that provides structured menus, coaching, and membership support.
The service operates online and by telephone, with auto-ship subscriptions for food deliveries and a membership component.
How the service is typically sold
Customers sign up via the Jenny Craig website or app and may subscribe to recurring food deliveries (auto-ship) and membership plans.
Billing and subscription management are handled directly by Jenny Craig rather than through app-store billing for most customers.
How to cancel Jenny Craig
By phone or email (recommended for auto-ship)
- Call Jenny Craig customer support: 1-800-727-18046. Ask to cancel Auto-Ship or your subscription and request a confirmation reference.
- Email customersupport@JennyCraig.com with your account details, order number, and a clear request to cancel recurring deliveries.
- If you report quality or delivery issues, you can also contact 800-JENNYCARES for assistance; this may not change billing unless confirmed.
Online via your account
- Log into your Jenny Craig account on the website or app.
- Choose "Cancel Auto-Ship" or the equivalent subscription option and follow on-screen prompts.
- Make sure to save or screenshot the cancellation confirmation and any reference number shown.
Timing and cut-off rules
- Cancellations must be made before the 6 pm ET cut-off the day before the order is fulfilled; after that time the order will proceed and remain chargeable.
- If you are near a billing or fulfilment date, call support to confirm cancellation and avoid unwanted charges.
- Because billing is handled outside app stores, cancel via Jenny Craig directly rather than through iOS/Google Play subscriptions.
What happens when you cancel
Access and deliveries
Once cancellation is confirmed, future auto-ship deliveries should stop and no new orders will be scheduled.
If an order was already processed before the cut-off, it will proceed and remain chargeable.
Renewal and charges
Stopping auto-ship prevents future recurring charges but does not automatically refund processed orders.
Check your bank/card statements and confirm with support that no further recurring payments are scheduled.
Account and data
Your Jenny Craig account typically remains active after cancelling so you can review history or restart services later.
For questions about data retention or account deletion, request details from customer support or consult Jenny Craig’s privacy policy via their website.
Will I get a refund?
Jenny Craig’s stated policy
Jenny Craig’s terms state that all food purchases, including prepaid orders not yet shipped, are non-returnable and non-refundable.
Quality issues may be addressed by contacting customer support, but the terms do not guarantee refunds in all cases.
Exceptions and limited guarantees
- There are reports of a one-time short "5-Day Satisfaction Guarantee" on a first NZ order in some promotional material; this may give a limited refund right only once.
- If goods are faulty, not fit for purpose, or misrepresented, remedies under New Zealand law may apply (see consumer rights below).
Practical steps if you want a refund
- Contact customersupport@JennyCraig.com or call 1-800-727-18046 and clearly explain the issue and remedy you seek.
- Provide evidence (photos, delivery records, order numbers) and keep records of all correspondence.
- If the company refuses and you believe the goods are faulty or misrepresented, you can seek remedies under the Consumer Guarantees Act.
Jenny Craig plans and pricing
Pricing overview
Jenny Craig offers membership and meal plans; exact NZ pricing for 2024/2025 was not available in public sources.
Promotional or local offers may change pricing, so confirm costs in your account or with customer support before signing up.
Known NZ reference and notes
The only verified NZ-specific price reference located is a past promotional GrabOne deal; other publicly listed prices are in USD and may not apply.
Where up-to-date NZ pricing is not available, entries below use "Varies" - confirm current amounts with Jenny Craig NZ directly.
| Plan | Price (NZ) | Period / Notes |
|---|---|---|
| 12-Week Membership (GrabOne promo - membership only) | NZ$12 | One-time (membership); food cost extra (menu from approx. NZ$157/week historically) |
| Typical Meal Plans / Auto-Ship | Varies | Price varies by menu selection and delivery; confirm in your account |
Your consumer rights in New Zealand
Key protections under the CGA
The Consumer Guarantees Act (CGA) protects consumers if goods are faulty, not fit for purpose, or misrepresented.
Businesses cannot contract out of the CGA even if their terms say "no refunds".
What that means for Jenny Craig purchases
- If food is faulty, not as described, or not delivered, you can seek a remedy (repair, replacement, or refund) under the CGA.
- There is no automatic legal right to a refund for change of mind unless Jenny Craig’s own policy gives one.
How to escalate a dispute
- Provide evidence to Jenny Craig and request a remedy in writing.
- If unresolved, you can contact Consumer Protection NZ or consider a dispute through small claims/Commerce Commission guidance.
- Keep receipts, records, and all communications to support your claim under the CGA.
Customer experiences
Positive reports
Some customers report good results with the meal program and satisfactory customer service, including rapid re-shipment after lost deliveries.
Positive reviews note helpful coaching and convenience for some users.
Negative reports
There are numerous complaints about subscription complexity, confusing advertising, and being charged after cancellation attempts.
Many reviewers report difficulty obtaining refunds, with Jenny Craig often refusing returns for food purchases.
Practical takeaway
Document every cancellation and confirmation to reduce risk of disputed charges.
If you encounter resistance, escalate with evidence and reference your CGA rights where relevant.
Documentation checklist
What to prepare before contacting support
- Account email and username used to register.
- Order number(s) and dates of recent charges.
- Payment method details and the relevant transaction entries (screenshots of bank/card statement).
Evidence to support refund or dispute
- Photos of damaged or incorrect items, where applicable.
- Screenshots of your account showing "Cancel Auto-Ship" or cancellation attempts.
- Copies of emails, chat transcripts, and any confirmation numbers from customer support.
Common mistakes
Missing the cut-off
A common error is cancelling after the 6 pm ET cut-off for the next order; that order will still be processed and charged.
Always check the fulfillment date in your account and cancel well before the cut-off to avoid charges.
Assuming app-store cancellation works
Many users expect iOS or Google Play to manage Jenny Craig subscriptions; in most cases billing is handled outside app stores.
Do not rely on app-store cancellation - contact Jenny Craig directly and confirm cancellation in writing instead.
No confirmation saved
Failing to save a cancellation confirmation or reference number causes proof problems if charges continue.
Always request and keep written confirmation (email or screenshot) of any cancellation or support agreement.
Comparative recap
Quick comparison
| Topic | Jenny Craig (NZ) | New Zealand Consumer Law |
|---|---|---|
| How to cancel | Cancel via website/account, phone (1-800-727-18046) or email (customersupport@JennyCraig.com). | CGA does not require a business to offer change-of-mind cancellation; cancellation terms depend on contract and business policy. |
| Refunds for change of mind | Generally no refunds for food orders; limited promotional guarantees may apply (e.g., a one-time short satisfaction guarantee). | No statutory right to refunds for change of mind; only when retailer’s policy allows or under specific guarantees. |
| Faulty or misdelivered goods | Jenny Craig may address quality issues; terms state no obligation but support can be contacted. | Consumer Guarantees Act requires remedies (repair, replacement, or refund) for faulty/misrepresented goods. |
After cancelling
Confirm and monitor
Save your cancellation confirmation and monitor your bank or card statements for any further charges.
If you are charged after cancellation, contact Jenny Craig immediately and provide your cancellation evidence.
Further help and links
Address
Registered office for service
C/- Jenny Craig, Level 1, 31-33 Great South Road, Newmarket, Auckland 1051, New Zealand.
When to use the address
Use this address for formal legal correspondence or a written cancellation notice if you cannot resolve matters via customer support.
Send copies of all supporting documents and keep proof of delivery for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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- prevent the recipient from contesting the legal scope of the mail.