Cancel Keto Cycle: Easy Method

What is Keto Cycle

Overview

Keto Cycle is a diet and meal-plan app that provides personalised ketogenic meal plans, recipes and grocery lists to support users following a low-carbohydrate lifestyle.

App and product types

The service includes a mobile app subscription and digital meal-plan products sold directly or through app stores.

Some users subscribe via the website, Google Play or the Apple App Store depending on device and region.

How to cancel Keto Cycle

Cancel via website (recommended)

• Log into your Keto Cycle account on the website.
• Go to "My Profile" → "Manage your subscription" and follow the cancel option.
• Alternatively use the "Contact us" option on the Keto Cycle website to request cancellation.

See a guide: ketovale guide.

Cancel via Google Play

• Open the Google Play Store on the device or visit play.google.com and sign in.
• Go to Subscriptions, find Keto Cycle and select "Cancel subscription" following Google Play's steps.
• Note: simply deleting the app will not cancel the subscription.

Reference: ketovale guide.

Cancel via Apple App Store

• Open Settings on your Apple device, tap your name → Subscriptions, locate Keto Cycle and choose Cancel.
• Alternatively manage subscriptions via the App Store app or your Apple ID subscription settings.
• Deleting the app does not cancel the subscription - you must cancel in Apple’s subscription settings.

Reference: ketovale guide.

What happens when you cancel

Access to the service

After cancelling, most subscriptions remain active until the end of the current billing period; you will typically retain access until that date.

Immediate access removal is uncommon unless the provider states otherwise in terms and conditions.

Renewals and data

Cancelling stops future automatic renewals for the subscription moving forward; you should not be charged after the cancellation takes effect.

Account data and saved meal plans may be retained per Keto Cycle policies - check your account or contact support to request deletion.

Will I get a refund?

Refund policy - general rule

Refunds for the app can generally be requested within 14 days of purchase by contacting customer support and providing proof of purchase (receipt or screenshot).

Refunds are normally returned to the original payment method used to buy the subscription or product.

Exceptions and special cases

• For digital Keto Cycle meal plans, partial refunds may be available within 14 days if the product did not match its description; submit a request with payment receipt. (Keto Cycle FAQ)
• Refunds may not proceed if a chargeback or dispute has already been initiated with your card provider; this can block normal refund processes. (additional note)
• Contact customer support promptly and include proof of purchase and a clear description of the issue to improve the chance of a refund. (ketovale guide)

Keto Cycle plans and pricing

Typical plan types

The exact plans and pricing available to New Zealand customers depend on the purchase channel (website, Google Play, Apple App Store).

If pricing appears in a foreign currency, verify the final charge on your payment method before accepting any offer.

Price table

Your consumer rights in New Zealand

Legal protections

New Zealand consumers are protected by laws including the Consumer Guarantees Act and the Fair Trading Act which require clear information and fair trading practices.

Unclear or misleading subscription terms, hidden automatic renewals or currency confusion may breach these protections.

What to do if your rights are breached

• Contact Keto Cycle support first and request a refund or correction with evidence.
• If unresolved, contact your bank or card provider about unauthorised or disputed charges.
• Seek advice from New Zealand consumer advice services or escalate to the Commerce Commission for misleading practices if necessary.

General legal guidance: postclic legal guidance.

Customer experiences

Positive feedback

User reviews often praise Keto Cycle for a user-friendly interface, personalised meal plans, tasty recipes and useful grocery list features.

Many reviewers report benefits such as weight loss, increased energy and improved focus. (Trustpilot NZ summary)

Negative feedback

Common complaints include unexpected renewals, unclear pricing/currency display, difficulties obtaining refunds and slow or unsatisfactory customer support responses.

Some users report support focusing on sending screenshots rather than resolving technical issues. (Trustpilot NZ reviews)

Documentation checklist

What to collect before contacting support

• Order receipt or screenshot showing purchase date and amount.
• Your Keto Cycle account email/username and subscription ID (if available).
• Any correspondence with support and screenshots of in-app billing or app-store subscriptions.

Where and how to send documentation

• Submit documents to Keto Cycle customer support via the website "Contact us" form or the support email if provided in your account.
• When disputing a charge with your bank, provide the same receipts and the timeline of attempts to cancel or request a refund.

See guidance on cancellation and refunds: ketovale guide and Keto Cycle FAQ.

Common mistakes

Deleting the app instead of cancelling

A frequent mistake is uninstalling the Keto Cycle app and assuming the subscription was cancelled. This does not stop billing.

Always cancel via your account subscription settings or the app-store subscription manager.

Timing and missing receipts

Waiting until after an automatic renewal to cancel can forfeit eligibility for refunds tied to a 14-day window.

Failing to keep receipts or confirmation emails makes refunds and disputes harder to resolve.

Comparative recap

Method comparison

The table below compares where to cancel, refund likelihood and practical ease for each common method.

Quick summary table

After cancelling

Immediate next steps

• Confirm the cancellation email or on-screen confirmation and save it for records.
• Check your bank or card statement in the following days to ensure no further charges occur.
• Keep copies of receipts and any support correspondence for 60 - 90 days in case of dispute.

Helpful links and resources

Cancellation guide: ketovale guide.

Official Keto Cycle FAQ: Keto Cycle FAQ. Customer reviews: Trustpilot NZ.

If you believe your consumer rights were breached, consider reading legal guidance: postclic legal guidance.

Address

Registered office

Keto Diets UAB, Viensėdžio 36, Krikščioniškės, Lithuania.

Returns and warehouse

Returns are handled via a US warehouse according to available company notes; there is no New Zealand postal address on file.

If you need to arrange returns or further support, use the Keto Cycle website contact options and include your order details and proof of purchase.