Cancel Sleep Cycle: Easy Method

What is Sleep Cycle

Overview

Sleep Cycle is a mobile and web app that analyses sleep patterns and offers alarms and sleep insights.

It is available on iOS, Android (Google Play), Huawei AppGallery and via a web account.

Availability

The service is distributed through platform stores and directly on the Sleep Cycle website.

Subscription management and refunds depend on where you purchased the subscription.

How to cancel Sleep Cycle

iOS (App Store) cancellation

• Go to iOS Settings → tap your name → Subscriptions → select Sleep Cycle → tap Cancel.
• Note: Deleting the app does not cancel the subscription.

Android, Web and Huawei cancellation

• Android (Google Play): Open Google Play → Menu → Payments & Subscriptions → Subscriptions → select Sleep Cycle → tap Cancel. Deleting the app does not cancel the subscription.
• Web: Log in at app.sleepcycle.com/account → manage and cancel your subscription there.
• Huawei (AppGallery): Go to Settings → Account center → Payment and purchases → Subscriptions/Password‑free payments OR open AppGallery → Me → Account center → Payment and purchases → Subscriptions → select Sleep Cycle → CANCEL SUBSCRIPTION.

What happens when you cancel

Access after cancellation

Canceling prevents future automatic renewals, but access typically continues until the end of the paid period.

For web purchases, confirm the exact end date in your account after cancellation.

Data and account

Your account and stored sleep data usually remain unless you delete the account through the app or web settings.

If you need data export or deletion, contact Sleep Cycle support for the correct procedure.

Will I get a refund?

Platform-specific refund paths

• iOS (App Store): Request refunds via Apple's "Report a Problem" link in the receipt email; Sleep Cycle cannot control Apple's decision.
• Android (Google Play): If within 48 hours of purchase, request via Play Store → Order History → More → Request a refund or Report a problem. Google decides; if declined you may contact Sleep Cycle with a screenshot of the GPA number.
• Web: Cancel at app.sleepcycle.com/account, then email [email protected] with a copy of your FastSpring receipt and the purchase email to request a refund.

Exceptions and notes

Sleep Cycle directs refund requests to the purchase platform for store purchases; outcomes depend on Apple, Google or the vendor for web purchases.

Keep receipts and any order/reference numbers when requesting refunds to speed up review.

Sleep Cycle plans and pricing

Pricing summary

Official New Zealand pricing is not publicly available in the sources used for this guide.

Check the App Store on your device or contact support for localized pricing details.

Table of plans

Your consumer rights in New Zealand

Cooling-off and platform limits

New Zealand consumer law provides a 14‑day cooling‑off period for many online purchases of goods and some services, but app-store subscriptions are governed by Apple’s and Google’s policies.

Subscriptions bought through the App Store or Google Play are subject to Apple’s and Google’s refund procedures rather than NZ consumer guarantees.

Web purchases and vendor discretion

For web-based purchases, refund eligibility depends on the vendor’s terms. Sleep Cycle asks web customers to cancel and supply proof of purchase and retains discretion over web refunds.

If you believe a refund decision breaches NZ consumer law, you may seek advice from New Zealand consumer protection bodies for next steps.

Customer experiences

Positive feedback

Users praised the app for detailed sleep analysis and useful sleep data outputs.

Examples: “I have tried many sleep quality recorders and I have to say that this is the best one… Still, a good app that tells you EVERYTHING that you want to know about your sleep.” (Trustpilot)

Negative feedback

Some users report concerns about pricing transparency, customer service responsiveness and billing issues.

Examples include complaints of tracking inaccuracies, dissatisfaction after a redesign, and reports of charges disputed by users (sourced from Trustpilot and Reddit comments).

Documentation checklist

What to collect before you contact support

• Receipt or order confirmation email (App Store, Play Store, FastSpring, etc.).
• Purchase date, subscription product name and transaction ID (GPA number for Google purchases).
• Screenshots of order history or the charge on your card statement, if relevant.

What to include in a refund request

• Clear statement that you cancelled (date and method) and what resolution you seek (refund or pro‑rata).
• Attach copies of receipts and a screenshot if a platform denied a refund and you want Sleep Cycle to review.

Common mistakes

Assuming deleting the app cancels subscription

Many users mistakenly delete the app and assume the subscription stops. For iOS and Android, deleting the app does not cancel the subscription; you must cancel via the store.

Not saving receipts or order IDs

Users sometimes lack the required receipt or order reference when requesting refunds, which slows resolution.

Always save the receipt email and, for Google purchases, note the GPA order number immediately.

Comparative recap

Quick comparison

After cancelling

Check access and confirmation

After cancelling, verify the subscription status in your App Store, Play Store, AppGallery account or at app.sleepcycle.com/account.

Keep confirmation emails or screenshots showing the cancellation and end date.

Useful links and contacts

• Sleep Cycle web account: app.sleepcycle.com/account
• Support email for web and general inquiries: [email protected]
• Apple refunds: use the "Report a Problem" link in your App Store receipt email.
• Google Play refunds: open Play Store → Order History → Request a refund or Report a problem (within 48 hours for automatic consideration).

Address

Corporate address

Sleep Cycle AB, Gårdatorget 1, 412 50 Göteborg, Sweden.

Note: Sleep Cycle does not provide a local New Zealand postal address for cancellations; use the web account, store cancellation flows or email support.

Postal and support reminders

If you need to send documents by post, be aware the company’s public postal address is in Sweden and not New Zealand.

For fastest handling of cancellations or refund requests, use the in-app/store cancellation options or email [email protected].