Cancel LIFESUM online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lifesum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lifesum: Easy Method
What is Lifesum
Overview
Lifesum is a nutrition and diet tracking app that offers a free tier and a paid Premium subscription with additional features such as meal plans, macro tracking and AI-assisted logging.
The service is available on iOS, Android, Samsung Galaxy Store and the web, and subscriptions are managed through the platform used to purchase them.
Main features
Premium features include personalised plans, detailed nutrition breakdowns and advanced logging tools, including recent AI-assisted updates for photo or text logging.
Feature availability and interface may vary by platform and by app version.
How to cancel Lifesum
By platform
- App Store (iOS): Open App Store → Account → Subscriptions → Select Lifesum → Cancel Subscription.
- Google Play Store (Android): Open Play Store → Profile (top right) → Payments & subscriptions → Select Lifesum → Cancel subscription.
- Web (lifesum.com): Log in → Manage Subscription → Cancel subscription.
- Samsung Galaxy Store: Log in to Galaxy Store → Menu → Subscriptions → Select Lifesum → Unsubscribe.
- Paddle (via ad): Go to paddle.com → Look up my purchase → Enter your email → Find Lifesum purchase → Cancel.
Important notes for cancelling
- Cancel at least 3 days before renewal to ensure processing in time.
- Uninstalling the app or deleting your Lifesum account does not stop subscription auto-renewal.
- Lifesum cannot cancel App Store subscriptions on your behalf; use Apple’s system for iOS purchases.
What happens when you cancel
Access after cancellation
When you cancel a subscription it will remain active until the end of the current paid period.
You retain Premium access for the remainder of that billing cycle unless a refund is granted that changes the period.
Renewal and data
Cancellation prevents future automated renewals but does not automatically delete your account data or personal information.
If you want your account removed, you must follow Lifesum’s account deletion process separately after cancelling.
Will I get a refund?
14-day withdrawal period
There is a 14‑day right to withdraw from the subscription contract starting when you receive the confirmation email.
To be eligible you must request a refund within 14 days and you should not have started using Premium services during that period.
Platform differences and exceptions
- App Store (iOS): Refunds are handled by Apple - contact Apple Support within 14 days.
- Google Play / Web / PayPal / Paddle / Samsung: Contact Lifesum with your receipt or Purchase ID within 14 days.
- Canceling your subscription does not guarantee a refund; cancellation only prevents renewal.
Lifesum plans and pricing
Plan overview
Below are indicative NZD prices converted from USD store prices; actual prices in the App Store or Play Store may vary.
Features listed are the general Premium access features across platforms.
Notes on pricing
Exact NZD pricing is not always published publicly and may vary due to regional pricing or rounding.
Use the store checkout to see the final NZD amount charged to your account.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly | ≈ NZ$24.00 | Monthly | Full Lifesum Premium access |
| Annual | ≈ NZ$107.00 | Annual | Full Lifesum Premium access |
Your consumer rights in New Zealand
14-day withdrawal and refunds
Under Lifesum terms you have a 14‑day right to withdraw from the subscription contract from when the confirmation email is received.
To exercise this right contact Lifesum (or Apple if purchased via the App Store) with your receipt or Purchase ID. Refunds are normally returned to the original payment method.
Other New Zealand protections
The Consumer Guarantees Act and Fair Trading Act may apply if the digital service is faulty or not fit for purpose.
These laws can supplement Lifesum’s own terms and may entitle you to remedies beyond the 14‑day withdrawal right in some cases.
Customer experiences
Positive feedback
Many users report Lifesum helps improve nutrition understanding and develops a healthier relationship with food.
Users also value the free version for being clean and ad-free, and some find the Premium AI logging helpful for quick entries.
Common complaints
Some users report incorrect calculations or issues after the AI-like interface update, and a few have had refund requests denied via Apple.
Other frequent problems include difficulty cancelling on certain platforms, meals not saving correctly, and UI or barcode scanning bugs after updates.
Documentation checklist
What to prepare
- Order receipt or confirmation email (showing date, price and Purchase ID if available).
- Account email address used for Lifesum and the platform used to purchase (App Store, Google Play, etc.).
- Screenshots of subscription status or error messages if cancellation attempts fail.
Where to send it
- App Store purchases: contact Apple Support and provide your App Store receipt.
- Other purchases (Google Play, web, PayPal, Paddle, Samsung): contact Lifesum support with the documents above.
Common mistakes
Typical errors
Trying to cancel an iOS subscription inside the Lifesum app instead of through the App Store is a frequent error.
Another common mistake is uninstalling the app or deleting the account while the subscription remains active - this does not stop billing.
How to avoid them
Always check which platform processed your payment before cancelling and follow that platform’s cancellation flow.
Cancel several days before renewal and keep receipts and confirmation emails until you have verified the cancellation.
Comparative recap
Quick comparison
The table below summarises cancellation and refund responsibility by platform to help you choose the correct path.
Which path to use
Follow the cancel method for the platform that processed your payment. For refunds, check whether you must contact Apple or Lifesum directly.
| Platform | How to cancel | Refund handled by | Key note |
|---|---|---|---|
| App Store (iOS) | App Store → Account → Subscriptions → Select Lifesum → Cancel Subscription | Apple | Lifesum cannot cancel App Store subscriptions; contact Apple for refunds. |
| Google Play (Android) | Play Store → Profile → Payments & subscriptions → Select Lifesum → Cancel | Lifesum (contact within 14 days) | Request refunds to Lifesum with receipt/Purchase ID within 14 days. |
| Web (lifesum.com) | Log in → Manage Subscription → Cancel subscription | Lifesum (contact within 14 days) | Cancel from your Lifesum account; provide receipt for refunds. |
| Samsung Galaxy Store | Galaxy Store → Menu → Subscriptions → Select Lifesum → Unsubscribe | Lifesum (contact within 14 days) | Use Galaxy Store to cancel; refunds handled by Lifesum when eligible. |
| Paddle | Go to paddle.com → Look up my purchase → Enter email → Cancel | Lifesum (contact within 14 days) | Use Paddle lookup for cancellations; provide purchase details for refunds. |
After cancelling
Next steps
Keep the cancellation confirmation and check your email for a cancellation receipt or end-of-period notice.
Monitor your payment method to ensure no further renewals occur after the billing period ends.
Useful links
- Lifesum: https://lifesum.com
- Apple Support (refunds / subscriptions): https://support.apple.com
- Google Play subscriptions help: https://support.google.com/googleplay
- Paddle lookup: https://paddle.com
- Samsung support: https://www.samsung.com
Address
Corporate address
Lifesum AB, Repslagargatan 17B, 118 46 Stockholm, Sweden.
Notes on postal cancellations
There is no specific Lifesum postal address for New Zealand cancellations; use the platform cancellation flows above or contact Lifesum support online.
If you need to send physical correspondence use the corporate address in Sweden, noting that online support is the primary route for subscription and refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.