Cancel LIVEGOOD online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Livegood service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Livegood: Easy Method
What is Livegood
Overview
LiveGood is a membership-based health and wellness company selling supplements and offering an affiliate (sales partner) program. Members get wholesale pricing on products and can join the compensation plan for a one-time fee.
How it is sold
LiveGood memberships and products can be purchased directly via the LiveGood website or through mobile app stores (Apple App Store and Google Play). Different signup channels affect how you manage subscriptions and cancellations.
How to cancel Livegood
If you signed up on the LiveGood website (web)
- Log into your member dashboard at the LiveGood website.
- Go to Membership Settings → Cancel My Membership.
- No auto-ship is required to cancel a membership signed up on the site.
If you signed up through the Apple App Store or Google Play
- LiveGood cannot cancel App Store or Google Play subscriptions for you.
- Cancel via your Apple or Google account subscription settings.
- Uninstalling the app does not cancel the subscription; you must cancel in the store settings.
Google Play specific steps
- Open the Google Play Store app on your device.
- Tap Profile → Payments & Subscriptions → Subscriptions → select LiveGood → Cancel subscription.
- Follow the prompts to confirm cancellation; check your Google account to verify it was processed.
What happens when you cancel
Access and membership status
When you cancel, your membership will stop future recurring charges and you will no longer be billed after the current paid period ends. Access to member-only pricing typically ends when the membership period expires.
Data and orders
Past orders, purchase history, and account data usually remain associated with your account unless you request deletion. Outstanding orders already dispatched are subject to the seller's shipping and returns policies.
Special cases
If you subscribed via Apple or Google, cancelling in-store stops the store-managed recurring payment but LiveGood may still process any orders already placed.
Will I get a refund?
Product refund policy
LiveGood offers a 90-day "empty bottle guarantee" for product purchases. Return the unused portion or an empty bottle to LiveGood Returns (see Address section) and include your name or order ID.
Membership refund rules
- Monthly membership: Refund allowed up to 7 days after the charge if no products were purchased under that membership.
- Yearly membership: 100% refund if requested within 7 days and unused; 50% refund if requested within 90 days; no refunds after 90 days.
- Affiliate (sales partner) join fee: Refundable if requested within 7 days of joining.
How to request refunds
Follow LiveGood's refund procedures and include order IDs or member details. For international product returns, send items to the US returns address listed in the Address section.
Livegood plans and pricing
Price overview
The table below shows typical LiveGood membership plans and local approximate NZD prices based on late‑2024 USD→NZD rates.
Notes on conversion
Prices are approximate conversions from LiveGood's USD base rates. Exchange rates and final charged amounts can vary by payment provider and time of purchase.
| Plan | Price (approx. NZD) | Period | Features |
|---|---|---|---|
| Monthly Membership | ≈ NZ$17.70 per month | Monthly | Wholesale member pricing on all LiveGood products |
| Annual Membership | ≈ NZ$178.80 per year | Annual | Wholesale member pricing; ~20% savings vs monthly |
| Sales Partner (Affiliate) One-time fee | ≈ NZ$71.00 one-time | One-time | Affiliate access to compensation plan |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 provide protections for consumers. These laws cover remedies for faulty or mis-described goods and protections against misleading statements.
What you can expect
If products are not delivered, arrive faulty, or the service is misleading, you may be entitled to a repair, replacement or refund under NZ consumer law in addition to LiveGood's stated policies.
Next steps if your rights are affected
- Gather order confirmation, tracking, and communication records.
- Contact LiveGood support first and request a remedy in writing.
- If unresolved, consider contacting Consumer Protection New Zealand or seeking dispute resolution advice.
Customer experiences
Positive feedback
Many customers praise LiveGood for product quality, perceived value for money, and transparent pricing. Some reviewers note third-party testing and US-made products as positives.
Negative feedback
Some customers report issues with customer service, delayed or missing deliveries, and difficulties obtaining refunds. Complaints include recurring charges after cancellation and slow responses to refund requests.
Balanced takeaway
While many users are satisfied with products and savings, others have experienced fulfilment or support problems. Keep records and act promptly if problems occur.
Documentation checklist
What to gather before cancelling or requesting a refund
- Order confirmation and order ID(s).
- Proof of payment or bank/statement entries showing charges.
- Any email correspondence with LiveGood or support tickets.
- Photos of returned product or empty bottles (for 90-day guarantee).
Supporting documentation for NZ disputes
- Tracking numbers and courier records for undelivered items.
- Copies of refund/cancellation requests and responses.
- Receipts showing membership purchase dates for membership refund windows.
Common mistakes
Uninstalling the app instead of cancelling
Users sometimes uninstall the LiveGood app and assume their subscription is cancelled. App removal does not cancel App Store or Google Play subscriptions; you must cancel in the store settings.
Waiting too long to request membership refunds
Membership refund windows are limited (typically 7 days for full monthly/yearly rules and specific terms for yearly within 90 days). Waiting beyond these windows can forfeit refund eligibility.
Not keeping records
Failing to save order IDs, receipts, and messages makes it harder to prove purchases or request refunds. Always save confirmations and take screenshots of cancellation attempts.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation routes, refund chances, and typical follow-up actions for each signup channel.
How to act
Use the relevant row below for the quickest practical steps based on how you signed up.
| Signup Channel | How to Cancel | Refund Possibility | Notes |
|---|---|---|---|
| LiveGood website (web) | Dashboard → Membership Settings → Cancel My Membership | Monthly: up to 7 days (if no product bought). Yearly: 7 days full / 90 days partial. | No auto-ship required; follow refund request procedures for returns. |
| Apple App Store | Cancel via your Apple ID subscription settings | Refunds handled per LiveGood policy and Apple policies; LiveGood cannot cancel for you. | Check Apple support for subscription refunds and LiveGood for membership refunds. |
| Google Play | Play Store → Profile → Payments & Subscriptions → Subscriptions → LiveGood → Cancel | Refunds handled per LiveGood and Google Play policies; uninstalling app does not cancel. | Follow Google Play prompts and confirm cancellation in your Google account. |
After cancelling
Confirming cancellation
After you cancel, check for a confirmation email or dashboard status update. For app-store cancellations, verify your subscription status in your Apple or Google account.
If you need more help
- Visit the LiveGood NZ site: LiveGood NZ.
- Google Play subscription help: Google Play subscriptions.
- Apple subscriptions support: Manage Apple subscriptions.
Address
New Zealand contact notes
There is no physical LiveGood postal address listed for New Zealand. Membership cancellations may need to be requested by email through LiveGood support or the member dashboard.
International returns (product refunds)
For product returns under the 90-day guarantee, send unused portion or empty bottles to:
LiveGood Returns, 1201 Jupiter Park Dr, Unit 5, Jupiter, FL 33458, USA
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.