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Cancel LOVE WELLNESS
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Love Wellness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Love Wellness: Simple Process
What is Love Wellness
Overview
Love Wellness is a consumer wellness brand that sells supplements and skincare products and offers subscription options for some items.
Service scope
The company operates from the United States and publishes return and subscription policies that primarily reference U.S. orders.
How to cancel Love Wellness
Cancel a web subscription via account
- Sign in to your Love Wellness account on their website.
- Go to Account settings or Subscriptions and select the subscription you want to cancel.
- Follow the on-screen prompts to cancel before the 24-hour window prior to the next renewal.
Cancel by email
- Email contact@lovewellness.com with your account email, order number, and request to cancel the subscription.
- Include the next scheduled renewal date and a clear statement that you want to stop future charges.
- Allow time for a response; document your sent email and any replies.
What happens when you cancel
Access and deliveries
Once cancelled, recurring shipments should stop and no new subscription orders should be generated after the current period ends.
Physical items already shipped are not automatically recalled - returns follow the published returns policy.
Billing and data
Cancellation prevents future automatic charges but does not automatically trigger a refund for previous orders unless a return is approved under the returns policy.
Account data and order history are typically retained per Love Wellness's stated terms; ask support if you want data deleted.
Will I get a refund?
General refund policy
Refunds for returned products are processed to the original payment method once the return is received and approved.
If the original payment method is not available, a Rewards Points store credit may be issued instead.
Exceptions and New Zealand specifics
- Returns of unopened, unused physical products in original packaging are accepted only for U.S. orders within 30 days of delivery; shipping charges are non-refundable and return shipping costs are deducted from the refund.
- If a product arrived defective or damaged and is unopened/unused, report it within 7 days of receipt for a possible replacement.
- Love Wellness’s published terms do not provide a 14-day cooling-off or automatic refund policy for New Zealand customers; returns appear limited to U.S. shipments.
Love Wellness plans and pricing
Available one-time product pricing
The table below lists the NZD prices provided for individual products. These are one-time purchase prices.
Notes on price coverage
Exact NZD pricing for any Love Wellness app subscription in New Zealand for 2024/2025 is not available from the provided data.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Cycle Soothe Supplement (60 capsules) | NZ$122.62 | One-time purchase | PMS support, promotes happy mood, relieves stress, balances hormones |
| Metabolove Supplement (60 capsules) | NZ$56.41 | One-time purchase | Energy & cravings support, cortisol & thyroid support, vegan & gluten-free |
| Clear Skin Kit | NZ$122.62 | One-time purchase | Natural skincare products for healthy, radiant skin |
| Bye Bye Bloat Digestive Enzymes (180 count) | NZ$77.99 | One-time purchase | Bloating relief, digestive health support |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand consumer law, you generally have the right to remedies if goods are not of acceptable quality, misdescribed, or do not match the seller’s representations.
These rights are separate from any seller policy and may include repair, replacement, or refund depending on the fault.
How Love Wellness policies interact with NZ law
- Love Wellness’s published returns and refunds appear limited to U.S. deliveries and do not state a NZ cooling-off period.
- If you purchase from Love Wellness in NZ, you may still have NZ statutory rights, but enforcement can be harder when the seller is overseas.
- Contact New Zealand consumer protection authorities for guidance if you cannot resolve an issue with Love Wellness directly.
Customer experiences
Positive feedback
Some customers reported quick delivery and product effectiveness in supporting wellness, according to limited data.
Negative feedback
There are reports of subscriptions being charged without items shipped and poor email response in at least one case.
A reviewer also reported deletion or hiding of negative reviews and difficulties obtaining refunds for opened items that caused adverse effects.
Documentation checklist
Essential documents to have
- Order number and date of purchase.
- Account email and subscription details (renewal date).
- Payment receipts or bank statements showing the charge.
Evidence for returns or disputes
- Photos of damaged or defective items and packaging.
- Proof of delivery (tracking number) and delivery date.
- Copies of all emails or chat transcripts with Love Wellness support.
Common mistakes
Missing cancellation deadlines
Waiting until after the 24-hour cutoff before the next scheduled renewal can result in an additional charge.
Always check the renewal date and cancel at least one day earlier to avoid unwanted billing.
Poor documentation and relying on social media
Relying on social media messages for cancellations or failing to keep copies of emails makes disputes harder to resolve.
Love Wellness’s terms state subscriptions cannot be canceled via social media, so use account settings or email for a clear record.
Comparative recap
Quick policy comparison
The table below summarizes key points and practical steps for New Zealand customers dealing with Love Wellness.
Recommended actions
Use the recommended actions column to plan what to do if you face each issue.
| Topic | What Love Wellness Policy Says | Practical effect for NZ customers | Recommended action |
|---|---|---|---|
| Subscription cancellation | Cancel via Account settings or email; must be done 24 hours before renewal | NZ customers can cancel but must follow online/email process; cannot use social media | Cancel in account or email contact@lovewellness.com and keep records |
| Refunds & returns | Returns accepted for U.S. orders only (30 days, unopened); damaged items reported within 7 days | No clear return pathway for NZ orders in published terms | Request support in writing; if unresolved, consult NZ consumer protection for next steps |
| Cooling-off period | No 14-day automatic cooling-off for NZ stated in terms | NZ statutory rights may still apply but are not acknowledged in the policy | Check NZ consumer law options and keep all evidence if you dispute a purchase |
After cancelling
Confirmations to expect
After you cancel, expect an email confirmation or account status change indicating the subscription is inactive.
If you do not receive confirmation, follow up with another email and save the correspondence.
Helpful links and next steps
- Email Love Wellness support
- Love Wellness homepage (general information)
- New Zealand Consumer Protection
- Consumer NZ
Address
Company address on file
Love Wellness, c/o Ogilvie Brands, Inc., One World Trade Center, Suite 8500, New York, New York 10007, USA
Notes on contacting by post
No specific New Zealand postal address for cancellations is published in the available terms; use online account settings or the contact email for cancellations.