Cancel Luvly: Easy Method

What is Luvly

Service overview

Luvly is a face yoga app offering guided exercises, challenges, and subscription plans for regular use. The app provides bite-sized sessions, programmes, and in‑app subscription billing via app stores or direct web purchases.

How it is delivered

Access is via mobile apps (iOS/Android) and a web profile. Subscriptions may be managed through the platform used to purchase (Apple App Store, Google Play, or Luvly's website).

How to cancel Luvly

Cancel via Apple App Store

• Open your Apple ID subscriptions settings on your iOS device and cancel the Luvly subscription there.
• Cancel at least 24 hours before the renewal date to avoid the next charge.
• Note: Deleting the app does NOT cancel the subscription. For details see App Store cancellation support.

Cancel via Google Play

• Open Google Play → Account → Payments & subscriptions → Subscriptions, then select Luvly and cancel.
• Cancel at least 24 hours before renewal to prevent the next payment.
• Note: Deleting the app or your Google account does NOT stop charges. See Google Play cancellation support.

Cancel via Luvly website

• Log in to your Luvly web profile, go to the Subscriptions tab and turn off auto‑renewal.
• Alternatively submit a cancellation request via Luvly's contact form if you cannot turn off auto‑renewal in your profile.
• Deleting the mobile app or your account does not automatically cancel website subscriptions. See the Terms at luvly.care.

What happens when you cancel

Access after cancellation

When you cancel, your access typically continues until the end of the current billing period you already paid for.

Auto‑renewal stops so you will not be charged for the next period after cancellation, provided cancellation was timely.

Account and data

Canceling a subscription does not necessarily delete your account or data. Check Luvly settings if you want account removal.

Deleting the app from your device does not cancel subscriptions or remove account data on Luvly's systems or the app stores.

Will I get a refund?

General refund policy

Website purchases are generally non‑refundable except where required by law (for example statutory cooling‑off rights) or where verified technical issues occurred.

For website refund terms see Luvly's Terms of Use at luvly.care.

Platform and special-case refunds

• App Store and Google Play purchases: refund requests must be made to Apple or Google; Luvly cannot process those refunds directly. See request a refund.
• Challenge promotional refunds: if you completed a qualifying 28‑day challenge within 60 days and submit the required proof within 30 days via Luvly's contact form, you may qualify for a refund (capped at USD 60 and applies to the first payment only).
• EU/UK rules: a 14‑day right of withdrawal exists for online purchases but may be waived if you consented to immediate access to digital content.

Luvly plans and pricing

Pricing summary

Prices are displayed in NZD on devices set to New Zealand, converted from USD amounts listed below.

Exact NZD values depend on the App Store regional pricing matrix for iOS devices.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, digital services must be of acceptable quality and match their description.

If Luvly's service fails to meet these guarantees, NZ consumers may be entitled to remedies such as repair, replacement or a refund.

Fair Trading Act and enforcement

The Fair Trading Act prohibits misleading or deceptive conduct, including unclear subscription terms or concealed auto‑renewals.

If you believe the conduct is unlawful, you can complain to the Commerce Commission or pursue a dispute resolution option.

Customer experiences

Positive feedback

Many users praise clear instructions, calming bite‑sized sessions and perceived improvements in facial tone.

Support responses are often described as quick and helpful in positive reviews.

Negative feedback

Common complaints include unexpected or unauthorised charges, auto‑renewals continuing despite cancellation and higher-than-advertised charges.

There are reports of difficulty locating subscriptions in Apple ID, confusing terms, and cases where promised refunds were not provided.

Documentation checklist

Essential items to keep

• Account email and username used with Luvly.
• Receipt or order confirmation showing date, amount and payment method.
• Screenshots of subscription settings, renewal date and cancellation actions taken.

Additional useful evidence

• Bank or card statement lines showing the charge.
• For challenge refunds: proof of challenge completion, submission timestamps and any correspondence.
• Dates and copies of any messages to Luvly, Apple or Google about the issue.

Common mistakes

Assuming deleting the app cancels the subscription

Many users delete the app but leave the subscription active in the App Store or Google Play, which continues to bill.

Always cancel in the store or website subscription settings rather than removing the app.

Waiting until too late or contacting the wrong provider

Canceling less than 24 hours before renewal can still trigger the next charge for App Store and Google Play subscriptions.

For platform purchases, contacting Luvly for a refund may not work - refunds must be requested from Apple/Google for store purchases.

Comparative recap

Quick comparison headings

The table below summarizes how cancellations and refunds differ by purchase route.

Comparison table

After cancelling

Check your statements

After cancellation, monitor your bank or card statements for any unexpected charges and keep receipts as proof.

If you see unauthorised charges, contact your payment provider and the platform that billed you (Apple/Google) promptly.

Useful links and contacts

• App Store cancellation support
• Google Play cancellation support
• Luvly Terms of Use and website cancellation info
• Luvly refund request guidance
• Commerce Commission New Zealand (complaints about misleading conduct)

Address

Postal address

Gismart Limited, 151 Wardour Street, London, England, W1F 8WE.

How to use this address

You can use the postal address for withdrawal notices by post or formal correspondence as set out in the Terms of Use.

For faster outcomes use the in‑app or web contact form before sending postal notices.