Service de résiliation N°1 en France
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Noom.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Noom: Easy Method
What is Noom
Overview
Noom is a mobile-first behaviour-change health app focused on weight management and related care programs. It combines daily lessons, tracking tools, and human or automated coaching to guide users toward healthier habits.
Core features
Features typically include food and activity tracking, educational content, habit-building exercises, and coach or care-team support depending on the plan selected.
How to cancel Noom
Cancel via the Noom app
- Open the Noom app.
- Tap your profile (top-left) → Settings → Manage Subscription.
- Follow the on-screen cancellation prompts. Access continues until the end of the current billing cycle.
- Support article: How to cancel (Noom).
Cancel via web and app stores
- Web: Log in to Noom's Subscription Portal on their website → click "Cancel Subscription" → follow steps.
- iOS: Cancel through Apple ID Settings → Subscriptions → select Noom → Cancel. See guide: Cancel Noom on iOS.
- Android: In Google Play Store → Subscriptions → select Noom → Cancel. See guide: Cancel Noom on Android.
- Important: Uninstalling the app does not cancel your subscription; you must cancel through one of the methods above.
What happens when you cancel
Access after cancellation
When you cancel via the app or portal, you typically retain access to Noom features until the end of your current billing cycle. You will not be billed again after cancellation takes effect.
Account and data
Cancelling stops future charges but does not automatically delete your account or personal data. You may need to request account deletion separately through Noom support or account settings.
Will I get a refund?
Noom Weight refund rules
- Refunds for Noom Weight may be available if you request them within 14 days of the first charge.
- Renewal charges (recurring billing after the initial term) are typically not refundable.
- Reference: Noom Weight refund policy.
Noom Med and exceptions
- Noom Med refunds may be available within 14 days unless a prescription has already been written.
- No refunds are usually offered after a prescription is issued.
- If you believe a charge is deceptive or incorrect, escalate with your payment provider or local consumer protection agency.
Noom plans and pricing
Plans overview
The available Noom plans and exact prices can vary by region and promotional offers.
Pricing table
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Noom Weight | Varies | Varies (monthly/annual offers) | Refund possible within 14 days of first charge; renewals not refundable. |
| Noom Med | Varies | Varies | Refunds possible within 14 days unless a prescription has been written. |
| Free trial / promotional offers | Varies | Varies | Trial terms and billing depend on offer; read the trial terms carefully. |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading or unfair practices and provide remedies where services are not as described.
Actions and remedies
- Cooling-off periods or mandatory refunds may apply under NZ law in cases of deceptive automatic renewals or unclear cancellation terms.
- If Noom fails to process cancellations or refunds appropriately, you can escalate to consumer protection agencies or dispute charges with your payment provider.
- Consider contacting the Commerce Commission or Citizens Advice Bureau for guidance.
Customer experiences
Positive feedback
Many users praise Noom for its user-friendly interface, helpful tracking tools, educational lessons, micro-dose programs, and responsive coach or care-team support.
See user reviews: Trustpilot NZ.
Common complaints
Some users report unexpected auto-renewal charges, difficulty obtaining refunds, and unclear or confusing cancellation procedures.
Other reports include delays in customer support or perceptions of misleading billing practices. See community discussion: Reddit thread.
Documentation checklist
What to gather before contacting support
- Account email and user ID associated with Noom.
- Purchase receipt or bank card statement showing the charge.
- Screenshots of subscription settings and any cancellation attempts.
- Confirmation emails or messages from Noom, if available.
Additional helpful items
- Evidence of any prescription (for Noom Med) if requesting a refund.
- Dates and times of your cancellation attempt and the method used (app, web, app store).
- Record of communications with Noom support.
Common mistakes
Uninstalling the app without cancelling
A frequent mistake is uninstalling Noom but not cancelling the subscription. App removal does not stop billing.
Always cancel via the app settings, web portal, or the app store subscription manager you originally used to subscribe.
Using the wrong cancellation channel
Another error is cancelling in one place while the subscription is managed elsewhere (for example, cancelling in-app when billing is through Apple or Google).
Check your payment method and cancel through the correct channel (Apple ID, Google Play, or Noom Subscription Portal) and save confirmation evidence.
Comparative recap
Quick method comparison
The table below summarises cancellation methods, refund likelihood, and post-cancellation access across common channels.
Comparison table
| Method | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| In-app (Noom app) | Profile → Settings → Manage Subscription → follow prompts | Possible within 14 days (first charge); renewals usually not refundable | Access until end of current billing cycle |
| Web (Subscription Portal) | Log in to Noom website → Subscription Portal → Cancel Subscription | Same refund rules as in-app; depends on timing and product | Access until end of billing cycle |
| Apple App Store (iOS) | Apple ID Settings → Subscriptions → select Noom → Cancel | Refunds handled by Apple; contact Apple Support for requests | Access until end of billing cycle |
| Google Play Store (Android) | Google Play → Subscriptions → select Noom → Cancel | Refunds handled by Google; contact Google Play support for requests | Access until end of billing cycle |
After cancelling
What to check immediately
- Save any on-screen cancellation confirmation or email confirmation from Noom.
- Monitor your bank or card statement to ensure billing stops after the current cycle.
- Keep screenshots of subscription settings showing cancellation.
Escalation and next steps
- If you need help cancelling or getting a refund, visit Noom support: Noom support - cancellations.
- For refund policy details: Noom refund policy.
- If you believe local consumer law applies or Noom won’t resolve your issue, consider contacting New Zealand consumer authorities such as the Commerce Commission: comcom.govt.nz.
Address
Mailing and legal address
Noom, Inc., One Palmer Square, Suite 441, Princeton, NJ 08542, USA.
Notes about local contact
Noom does not provide a specific New Zealand postal address for cancellations; most subscription actions are handled via the app, the web subscription portal, or the app stores.
Services de résiliation similaires
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.