Cancel ORNAMENT HEALTH online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ornament Health service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ornament Health: Easy Method
What is Ornament Health
Overview
Ornament Health is a personal health records and subscription service that helps users consolidate test results, track biomarkers, and share health data with clinicians. The app is free to download and offers in-app purchases and subscription features.
Main features
Key features include uploading lab results, automatic recognition of common biomarkers, progress tracking, and options to share data with doctors. The service is available via mobile app stores and direct purchases.
How to cancel Ornament Health
If you subscribed via Apple (App Store)
If you subscribed through Apple, you must cancel through your Apple App Store account settings. Ornament cannot cancel an Apple-managed subscription on your behalf.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon, then Subscriptions, find Ornament Health and tap Cancel Subscription.
- For guidance and community reports, see this reference: Ornament Health reviews.
If you subscribed via PayPal, Stripe or card
If your payment was processed by PayPal, Stripe or a debit/credit card, you can cancel inside the Ornament app or by contacting support. The app provides subscription management for non-Apple purchases.
- Open the Ornament app and go to Account or Subscriptions to cancel.
- If the in-app option is unavailable, email support@ornament.health for assistance.
- See community experiences here: Trustpilot.
Contacting support directly
Support can assist with cancellations for payments not handled by Apple and with account access issues. Use email for a written record of your request.
- Support email: support@ornament.health.
- Include your account email, transaction receipt, and the date you want cancellation to take effect.
What happens when you cancel
Access and subscription period
When you cancel, you typically retain access until the end of the current paid billing period. Cancellation prevents future recurring charges but does not usually prorate the current period.
Renewals and recurring charges
Recurring subscription renewals are processed automatically unless cancelled in the appropriate platform (Apple or Ornament app for non-Apple).
- Apple subscriptions must be stopped in Apple settings.
- Non-Apple subscriptions must be cancelled in-app or via support.
Data and account retention
Cancelling a subscription does not necessarily delete your account or stored health data. Check the app settings for account deletion or export options if you wish to remove data permanently.
Will I get a refund?
General refund policy
Refund eligibility depends on the payment method and timing. Subscription renewals are explicitly non-refundable as a rule for recurring charges.
- Subscription renewals (recurring charges) are generally non-refundable.
- If you need a refund soon after a charge, contact support for review and possible refund.
Refund timing and processing
Full refunds processed by support are typically handled within 5 - 10 business days, and sometimes faster depending on payment provider and bank processing times.
- Allow 5 - 10 business days for refunds to appear in your account.
- Processing speed can vary by payment method and bank.
Exceptions - Weight Loss ’money-back guarantee’
The Weight Loss money-back guarantee applies only under strict conditions for purchases made directly on the Ornament Weight Loss site.
- Purchase must be made directly via the Ornament Weight Loss site and show the money-back offer at checkout.
- Refund requested within 14 days of purchase.
- User must have completed at least 7 consecutive days of the program and provide proof (for example, screenshots).
- Community notes on this policy: Trustpilot - Weight Loss refunds.
Ornament Health plans and pricing
Available plans
The app is free to download and offers in-app purchases and subscription tiers. Exact New Zealand Dollar (NZD) prices are not published in the New Zealand App Store entry.
Purchase channels
Subscriptions and purchases can be made via the Apple App Store or directly through Ornament’s payment processors (e.g., Stripe, PayPal) depending on the offer and platform.
| Plan | Billing type | Price (NZD) |
|---|---|---|
| Free app | One-off download | Varies |
| Subscription tiers (monthly/annual) | Recurring | Varies |
| Ornament Weight Loss (direct) | One-off or program fee | Varies |
Your consumer rights in New Zealand
Key rights under the Consumer Guarantees Act (CGA)
Under New Zealand law, consumers are entitled to services of acceptable quality and truthful advertising. If a service is faulty or not as described, you may be entitled to remedies.
- Services must be provided with reasonable care and skill.
- Advertising must not be misleading about what is included in the service.
How to complain and seek remedies
If Ornament Health fails to meet CGA standards, you should first contact Ornament support to request a remedy such as a fix, refund or partial refund.
- Keep records of communications, receipts and screenshots.
- If unresolved, follow guidance from New Zealand consumer protection: consumerprotection.govt.nz.
Customer experiences
Positive feedback
Many users praise Ornament Health for consolidating health records, auto-recognising biomarkers, and enabling easy sharing with doctors.
- Users report helpful features like lab uploads and progress tracking.
- Support staff are often described as responsive; several reviewers name agents (e.g., Victor) who assisted with refunds and cancellations.
Negative feedback
Some reviewers report surprise auto-renewals, difficulty cancelling, and app performance issues, especially on Android devices.
- Complaints include unexpected recurring charges and trouble managing subscriptions via the web or chatbot loops.
- Performance issues reported: lagging, freezing, and misinterpreted data.
For community reviews, see: Trustpilot Ornament Health.
Documentation checklist
What to collect before cancelling or requesting a refund
- Transaction receipt or bank/Card/PayPal statement showing the charge.
- Screenshot of subscription status in the app or App Store subscription screen.
- Account email and username used with Ornament Health.
Proof required for special guarantees
- For the Weight Loss money-back guarantee: proof of purchase from the Ornament Weight Loss site and evidence of completing at least 7 consecutive days (e.g., dated screenshots).
- Any correspondence with support relating to the issue or refund request.
Common mistakes
Mistakes when cancelling
Attempting to cancel an Apple subscription through Ornament’s website or support can delay cancellation. Apple-managed subscriptions must be cancelled in Apple account settings.
Some users also forget to check which payment processor billed them and therefore use the wrong cancellation route.
Mistakes when requesting refunds
Common errors include missing required proof (receipts or program completion evidence) and requesting refunds after the stated timeframes.
Also, assuming renewals are refundable when the subscription terms explicitly state recurring charges are non-refundable can lead to frustration.
Comparative recap
Quick summary
This table compares common cancellation routes and the typical refund likelihood and steps for each case.
| Subscription method | Refund likelihood | Typical steps to cancel |
|---|---|---|
| Apple (App Store) | Low for renewals; managed by Apple | Cancel via App Store > Subscriptions; contact Apple for Apple-managed refunds. |
| PayPal / Stripe / Card (non-Apple) | Possible if requested promptly and supported by evidence | Cancel in-app or email support@ornament.health with receipt. |
| Direct purchase - Ornament Weight Loss | Eligible if conditions met (displayed guarantee, within 14 days, proof of 7 days) | Request refund via support with purchase proof and program completion evidence. |
When to contact support
Contact support if you cannot cancel via the app, need a refund, or require account/data deletion. Provide transaction details and screenshots to speed resolution.
After cancelling
What to check immediately
- Confirm cancellation in the App Store or Ornament app and save screenshots.
- Monitor your bank or card statement for any further charges for at least one billing cycle.
Further steps and helpful links
- Contact support: support@ornament.health.
- Read user reviews and experiences: Trustpilot - Ornament Health.
- New Zealand consumer guidance: consumerprotection.govt.nz.
Address
Corporate address
Primary corporate address (Switzerland): Schindellegistrasse 3, 8808 Pfäffikon SZ, Switzerland.
Notes on postal mail and entities
No New Zealand postal address was found for cancellations. Ornament also operates through a secondary entity in Cyprus for some functions.
If you need legal or corporate correspondence, use the Swiss address above and keep copies of all communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.