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Cancel PLEXUS online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plexus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plexus: Easy Method
What is Plexus
Overview
Plexus is a health and wellness company that sells products, subscriptions and memberships through online accounts and regional distribution. This guide focuses on account cancellation, product returns and membership refunds relevant to New Zealand customers.
How this guide helps
Information below summarises Plexus cancellation and refund procedures, relevant New Zealand consumer rights, common problems reported by customers, and practical next steps after cancelling.
How to cancel Plexus
Canceling via the website (My Account)
- Log in to My Account.
- Go to Profile → Cancel Account and follow the prompts to acknowledge terms.
- Completing this deactivates your account login and cancels product subscriptions and annual memberships.
- Source: Steps to Downgrade or Cancel Your Account.
Canceling a product subscription (web)
- Log in → My Subscription → View Details → Cancel Subscription.
- Cancel at least 24 hours before the next processing date; you cannot cancel on the processing day.
- Source: Cancel Product Subscription.
App Store / Google Play and customer service
- No official step-by-step instructions for App Store or Google Play cancellations were documented by Plexus.
- Plexus directs users to their website or to contact Customer Service to confirm cancellation for purchases made via app platforms.
What happens when you cancel
Account and access
When you cancel via My Account your login is deactivated and product subscriptions and annual memberships tied to that account are canceled.
Access to member-only pages or subscription benefits typically ends when the cancellation is processed.
Billing and renewals
Recurring charges will stop for subscriptions or memberships that were canceled properly before renewal or processing deadlines.
If cancellation is done within 60 days of an annual membership renewal, Plexus will refund that renewal charge and cancel the membership.
Data and records
Plexus does not detail long-term data retention in the sources referenced here; save order numbers, confirmation emails and screenshots before cancelling.
Keeping records helps if you need to dispute charges or request refunds later.
Will I get a refund?
60-day money-back guarantee (products)
Plexus offers a 60-day money-back guarantee from the purchase date for eligible products.
To receive a refund the product must be returned, and returns should be shipped within 10 days of your refund request.
Refund amounts and deductions
- Return shipping costs are deducted from the refund. For New Zealand (AUS/NZ) the stated charge is NZ$16.
- Some promotional items are excluded from refunds and only one refund per product is allowed.
Annual membership refunds and timing
If you cancel your account within 60 days of the annual membership renewal Plexus will refund that renewal fee and cancel the membership.
Always confirm refund timing and the amount with Plexus Customer Service and keep proof of the cancellation and return shipment.
Plexus plans and pricing
Pricing table (New Zealand)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Plex Pass | NZ$12.99 | Monthly | Full Plex Pass features on mobile |
| Yearly Plex Pass | NZ$129.99 | Annual | Full Plex Pass features on mobile |
| Lifetime Plex Pass | NZ$599.99 | Lifetime | Full Plex Pass features permanently |
| Monthly Remote Watch Pass | NZ$3.99 | Monthly | Remote streaming from someone else's server |
| Yearly Remote Watch Pass | NZ$39.99 | Annual | Remote streaming from someone else's server |
Notes on pricing
Prices are taken from the New Zealand App Store listing as of January 2026 and may change over time.
Check your order confirmation or the App Store listing at purchase time for exact charges applied to your account.
Your consumer rights in New Zealand
Key legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act) services must be provided with reasonable care and skill and must not be misrepresented.
There is generally no automatic statutory 14-day cooling-off right for non-distance purchases unless the seller offers one.
How Plexus policy relates to NZ law
Plexus's 60-day money-back guarantee is more generous than NZ minimum legal requirements where a provider chooses to offer it.
However, unclear recurring billing or cancellation practices could raise issues under the Fair Trading Act if they are misleading or not adequately disclosed.
Practical steps if you have a dispute
- Contact Plexus Customer Service with dates, order numbers and screenshots.
- If unresolved, consider contacting local consumer advice services or the Commerce Commission for guidance.
- If you were charged without authorisation, contact your bank or card provider about a dispute or chargeback.
Customer experiences
Positive reports
Some customers report significant health improvements and positive outcomes from products and services, citing personal success stories.
Trustpilot contains testimonials praising product effects and support from some users.
Negative reports and common issues
Several customers on review sites report difficulty cancelling subscriptions, ongoing charges after cancellation and problems obtaining refunds.
Others describe unclear subscription types, surprise renewals (for example, different membership labels) and dissatisfaction with customer service follow-through.
Documentation checklist
What to gather before contacting Plexus
- Account email address and username.
- Order numbers and dates of purchase or renewal.
- Screenshots of subscription pages, cancellation attempts and confirmation messages (if any).
- Bank or card statements showing charges to dispute.
Useful links and policy pages to save
- Steps to Downgrade or Cancel Your Account: helpcenter.plexusworldwide.com
- Cancel Product Subscription: helpcenter.plexusworldwide.com
- 60-Day Money-Back Guarantee: helpcenter.plexusworldwide.com
Common mistakes
Timing errors
Waiting until the processing day to cancel a subscription is a frequent error; Plexus requires cancellation at least 24 hours before the next processing date.
Cancelling on the processing day often fails and results in another charge.
Assumptions about app-store purchases
Assuming that cancelling an app-store subscription automatically cancels the Plexus account can cause ongoing charges; Plexus has limited public guidance for App Store/Google Play cancellations.
Always check both the app store subscription settings and your Plexus account settings, and keep confirmation records.
Return and refund missteps
Failing to return products within 10 days of the refund request or not accounting for return shipping deductions (NZ$16 for AUS/NZ) can delay or reduce refunds.
Not saving proof of return shipment is another common cause of disputes.
Comparative recap
Quick comparison table
| Topic | What to expect |
|---|---|
| Web account cancellation | Login → Profile → Cancel Account; deactivates login and cancels products/memberships; see helpcenter article. |
| Product subscription (web) | Cancel via My Subscription → View Details at least 24 hours before next processing date; cannot cancel on processing day. |
| App Store / Google Play | No explicit official steps published; contact Plexus or use account settings and App Store/Google Play controls to confirm cancellation. |
| Product refunds | 60-day money-back guarantee; product must be returned within 10 days of refund request; return shipping deducted (NZ$16). |
| Annual membership refund | If cancelled within 60 days of renewal Plexus will refund that charge and cancel the membership. |
| Common customer issues | Difficulty cancelling, unexpected renewals, ongoing charges and poor follow-up on refunds reported in reviews. |
Key takeaways
Cancel early (watch the 24-hour and processing-day rules), keep all documentation and confirm returns are shipped and tracked.
If problems persist, escalate with your bank or local consumer advice channels and keep dated records of all communications.
After cancelling
Immediate next steps
- Save any cancellation confirmation emails or screenshots immediately after cancelling.
- If you requested a product refund, ship the item within the required timeframe and keep tracking details.
Helpful links and escalation
- Steps to cancel: Steps to Downgrade or Cancel Your Account
- Subscription cancellation: Cancel Product Subscription
- Refund policy: 60-Day Money-Back Guarantee
When to seek further help
If charges continue after confirmed cancellation, contact your bank or card provider about a dispute or chargeback while you pursue resolution with Plexus.
For unresolved consumer law concerns, consider local consumer advice services or the Commerce Commission for guidance.
Address
Registered contact (recorded)
Plexus Worldwide New Zealand Limited, c/o Hall Chadwick NZ Limited, Level 1, 187 Queen Street, Auckland Central, Auckland, NZ 1010.
Confirm before sending documents
This address is based on company registration information; confirm the correct cancellation or returns address with Plexus Customer Service before sending any physical documentation or products.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.