Cancel PROACTIV online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Proactiv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Proactiv: Easy Method
What is Proactiv
Overview
Proactiv is a branded acne-treatment skincare line sold directly and through retailers. It offers multi-step kits and individual products aimed at treating acne and related skin concerns.
How it is sold
Products are sold as one-time purchases and via recurring shipments depending on the purchase flow on Proactiv's website. Pricing in New Zealand is commonly shown as one-time purchase prices through local retailers.
How to cancel Proactiv
Online member portal and chat
- Log in to your Proactiv account's member portal on Proactiv's website.
- Use the online chat feature within the member portal to request cancellation of future shipments.
- Confirm the agent has processed the cancellation and save any confirmation number or chat transcript.
By phone and written notice
- Call Customer Care at 1‑800‑1309‑14796 to request cancellation. Speak to an agent and ask for confirmation details.
- If your purchase or terms require written notice, send it to Proactiv Customer Service, 1560 Stateline Rd E, Southaven, MS 38671, United States.
- There is no option to cancel via the App Store or Google Play according to Proactiv instructions.
What happens when you cancel
Orders and shipments
If you cancel before a shipment processes, future scheduled shipments should stop and no further recurring charges should occur.
If you cancel after an order has already shipped, you will still be charged for that order under the purchase terms, including any installment payments due.
Account, renewals and data
Your account will remain accessible unless you request closure; cancelling shipments does not always delete your account data automatically.
Keep records of cancellation confirmations, as they help resolve any post-cancellation billing or shipment disputes.
Will I get a refund?
60-day Clear Skin Promise
Proactiv offers a 60-day "Clear Skin Promise" for purchases made directly through Proactiv. If you're not satisfied within 60 days of delivery, they offer a refund excluding shipping & handling.
Make sure the purchase was made directly from Proactiv to be eligible for this promise.
Exceptions and timing
- Returns/refunds must be processed within 7 business days of the warehouse receiving the returned product; refunds may be issued sooner if tracking is provided.
- If you cancel after shipment, you remain responsible for charges for that shipped order under the terms of purchase.
Proactiv plans and pricing
One-time purchase prices
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Proactiv Post Acne Dark Mark Relief 50 ml | NZ$35.99 | One-time | Dark mark relief serum (50 ml) |
| Proactiv Solution Step 1 Renewing Cleanser | NZ$44.99 | One-time | Renewing cleanser (Step 1) |
| Proactiv Solution Step 2 Revitalizing Toner (120 ml) | NZ$44.99 | One-time | Revitalizing toner (Step 2, 120 ml) |
| Proactiv Solution Step 3 Repairing Treatment | NZ$49.99 | One-time | Repairing treatment (Step 3) |
| Proactiv 3-Step Solution - 90 Day Supply | NZ$90.00 | One-time | Renewing Cleanser, Revitalizing Toner, Repairing Treatment - 90-day supply |
| Proactiv+ 3-Step Advanced Skincare Acne Treatment - 90 Day Kit | NZ$113.40 | One-time | Salicylic Acid Face Wash, Benzoyl Peroxide Pore Minimizer, Salicylic Acid Hydrating Moisturizer - 90-day complete kit |
Notes on pricing
These prices are one-time purchase prices reported from NZ retailers and e-commerce platforms as of late 2025 and early 2026.
No official App Store or in-app recurring subscription pricing was found in the provided data.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
- Under the CGA, products must be of acceptable quality, fit for purpose, and match their description for online and in-store purchases.
- If a product is faulty, you can request a refund, replacement or repair even for online purchases.
Change of mind and unfair practices
- There is generally no legal right to a refund if you simply change your mind unless the seller's policy offers one.
- Door-to-door or unsolicited agreements have a cooling-off right of at least five working days. The Fair Trading Act prohibits misleading or deceptive conduct and unfair contract terms.
Customer experiences
Positive feedback
- Some users report Proactiv worked well; for example, a Trustpilot reviewer noted "Product is good." Trustpilot
- Some Reddit users recall clear skin results, especially during adolescence. Reddit
Negative feedback
- Many reviews complain about difficulty cancelling despite "cancel at anytime" claims and report unexpected recurring charges. Trustpilot
- Recurring complaints include subscription traps, poor customer service, and shipments continuing after cancellation attempts.
Documentation checklist
Documents to have ready
- Order number(s) and date(s) of purchase.
- Account email and login details used for the purchase.
- Payment method details and recent billing statements showing charges.
Helpful supporting items
- Chat transcripts or confirmation numbers from cancellation requests.
- Tracking numbers and proof of return shipment if returning products.
- Copies of Proactiv return policy or Clear Skin Promise screenshots where applicable.
Common mistakes
Assuming App Store or Google Play cancellation works
Many customers assume cancelling via the App Store or Google Play cancels Proactiv shipments; Proactiv instructs that there is no cancellation option via those platforms.
Always cancel through the Proactiv member portal, chat, phone, or written notice to the company address.
Waiting until after shipment or not saving confirmation
Cancelling after an order has shipped does not prevent charges for that shipment; people sometimes expect refunds automatically and are surprised when charges remain.
Not saving confirmation (chat transcript or number) makes disputes harder to resolve, so always keep records.
Comparative recap
At-a-glance comparison
| Topic | Proactiv - What to expect | New Zealand consumer law / Notes |
|---|---|---|
| Cancellation method | Member portal chat, phone; written notice to US address; no App Store/Google Play cancellation | NZ law does not prescribe method; seller must honour contractual terms and not mislead consumers |
| Refund window | 60-day Clear Skin Promise for direct purchases (excludes shipping & handling) | CGA requires remedies for faulty goods regardless of seller policy |
| Change-of-mind | Not guaranteed unless seller policy allows it | No automatic right to refund for change-of-mind unless seller offers it |
| Faulty product | Eligible for refund/repair/replacement under guarantees if product is faulty | CGA entitles consumers to remedy for faulty or not-as-described goods |
Key takeaways
Proactiv provides a direct refund promise but cancellation and refunds are governed by their process and timing; NZ consumers retain statutory protections for faulty goods.
Keep records and follow the specified cancellation route to reduce disputes.
After cancelling
What to monitor
- Check bank/credit card statements for any continued charges after cancellation and note transaction dates.
- Retain confirmation numbers, chat transcripts, and tracking information for returns.
Useful links
- Proactiv FAQs
- Proactiv - Cancel Subscription
- Proactiv Return Policy
- NZ Consumer Guarantees Act (Consumer Protection)
- NZ - Returns and Refunds (Consumer.org.nz)
- Fair Trading and Your Rights (Commerce Commission NZ)
Address
Customer service address
Proactiv Customer Service, 1560 Stateline Rd E, Southaven, MS 38671, United States.
Where to send written notices
If terms require written notice for cancellation or other contractual changes, send it to the above Southaven, MS address and keep proof of postage or delivery confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.