Cancel Psychology Today: Easy Method

What is Psychology Today

Overview

Psychology Today is a platform that hosts a therapist directory and publishes a magazine covering mental health topics. Professionals use directory listings to reach potential clients, while the magazine is offered as a separate subscription.

Services covered

The site provides paid professional directory profiles and a magazine subscription product. Billing and cancellation for these services are handled according to the channel used to subscribe.

How to cancel Psychology Today

Via Web (Professional directory listing)

• Send an email request to Psychology Today support (examples: support@psychologytoday.com or therapist@psychologytoday.com).
• Include your profile name, account email, and a clear statement that you want to cancel and stop auto-renewal.
• Cancellation is processed on receipt and the profile is removed at the end of the current billing cycle; no partial refunds for mid-cycle cancellations.

Via App Store (iOS) and Google Play (Android)

• iOS: Cancel via Apple’s Subscription settings in your Apple ID; Psychology Today cannot cancel iOS subscriptions. Refunds, if any, are handled by Apple.
• Android: Cancel via Google Play > Subscriptions in your Google account; Psychology Today cannot cancel Google Play subscriptions. Refunds, if any, are handled by Google Play.
• If you believe you were charged in error through the stores, contact Apple or Google for refunds and follow their dispute procedures.

What happens when you cancel

Access and billing

When a cancellation request is processed for a web directory listing, access to paid features continues until the end of the current paid billing cycle. There are no partial refunds for unused time within that period.

Profile and data

Profiles are removed at the end of the billing cycle after a successful cancellation request. Consider exporting or saving any profile information you need before cancelling.

Will I get a refund?

Standard policy

Psychology Today does not guarantee refunds for cancelled services. Cancellations after billing generally allow access until the period ends but do not provide partial refunds for unused time.

Exceptions and case-by-case outcomes

• Refunds beyond an initial period are not guaranteed and are considered case-by-case according to consumer reports.
• If you subscribed via Apple or Google, those platforms handle refund requests and decisions.
• If terms were misleading or cancellation requests were ignored, consider escalating (see NZ consumer rights below).

Psychology Today plans and pricing

Common plans

Pricing listed here reflects available public information, primarily U.S. dollar rates. Exact NZD prices for New Zealand customers were not located in the available sources.

Notes on regional pricing

Regional pricing and taxes may vary. If you subscribed through the App Store or Google Play, your local store pricing and exchange rates apply.

Your consumer rights in New Zealand

Relevant laws

In New Zealand, consumers are protected under the Consumer Guarantees Act and the Fair Trading Act. These laws cover misleading conduct and unfair practices.

Practical steps under NZ law

• There is generally no automatic right to a refund for digital services after cancelling unless the terms were misleading.
• If Psychology Today’s terms or representations were deceptive, you can file a complaint with the Commerce Commission: Commerce Commission.
• Unanswered cancellation emails can strengthen a complaint or a chargeback claim with your bank if you need to dispute unauthorised renewals.

Customer experiences

Positive reports

Some therapists report receiving useful referrals via Psychology Today and say the directory helped them connect with appropriate clients.

Negative reports

• Many users report difficulty finding a clear cancellation button and needing to email support to cancel.
• Recurring complaints include unexpected auto-renewals, unclear billing notices, and slow or unhelpful support responses.

Documentation checklist

Before you cancel

• Record your account email, profile name, and subscription start/billing dates.
• Save screenshots of billing statements and any in-app receipts or confirmation pages.

If you need to dispute

• Keep copies of all emails to/from Psychology Today and any auto-reply confirmations.
• Retain bank or card statements showing the charge dates for dispute or chargeback processes.

Common mistakes

Using the wrong cancellation channel

A common error is contacting Psychology Today directly for subscriptions managed by Apple or Google. Those store subscriptions must be cancelled through the respective store settings.

Not saving proof

Another mistake is failing to save cancellation requests or confirmation messages. If you need a refund or dispute a renewal, saved emails and receipts are essential evidence.

Comparative recap

Quick method comparison

The table below summarises the main cancellation routes, refund responsibility, and expected outcome.

Key takeaways

Cancel by the same channel you used to subscribe and keep written evidence of your cancellation request.

After cancelling

Follow-up actions

• Save the cancellation confirmation email or screenshot of the support reply as proof.
• Check your bank/card statement for any unexpected post-cancellation charges and act quickly if you see one.

Where to get help

• Psychology Today contact: Psychology Today - Contact
• Apple subscriptions support: Apple - Manage subscriptions
• Google Play subscriptions support: Google Play - Cancel subscriptions
• NZ consumer guidance: Commerce Commission and Consumer NZ

Address

Mailing address

Psychology Today, 16 West 22nd Street, Suite 200, New York, NY 10010, United States.

Notes on contacting

No New Zealand - specific postal address was located; cancellations are typically handled via email and U.S. support channels. Sending email requests is the recommended first step.