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Cancel Seed: Easy Method
What is Seed
Company overview
Seed is a consumer-facing company that sells microbiome and probiotic products by subscription and one-time purchase. Its services include recurring deliveries and app-based offerings relevant to health and wellness.
How the subscription works
Subscriptions are typically managed online through a Seed Account, or through third-party app stores when purchases are made via mobile apps. Billing, renewals and cancellations depend on how the subscription was purchased.
How to cancel Seed
Cancel via Seed website (recommended)
- Log into your Seed Account on Seed’s website.
- Go to Settings → Manage Subscriptions.
- Select "Cancel Subscription" and follow the on-screen prompts.
- Note: Cancellation does not void orders already processed.
- More details: Seed help - cancel subscription.
Cancel by email or third-party stores
- Email [email protected] at least three business days before your next shipment to request cancellation.
- If you subscribed via Apple App Store or Google Play you must cancel through those platforms (their terms control cancellations and refunds).
- See subscription terms: Seed subscription terms.
What happens when you cancel
Access and future deliveries
Cancellation stops future recurring shipments after the current and already-processed orders finish processing. Orders already processed will still be shipped and charged as indicated.
If a shipment has already been prepared or dispatched, cancellation typically does not prevent that shipment from being delivered.
Account and data
Your Seed Account will remain available for login unless you request account deletion. Order history and basic account data are usually retained for service and support.
Check your account settings or contact [email protected] for data or deletion requests.
Will I get a refund?
First subscription order refund policy
Seed offers a full refund (minus shipping, VAT, or duties) within 30 days of delivery of your first monthly subscription order, and no return is required for that first refund.
Refunds are typically processed in approximately 2 - 5 days once requested.
Exceptions and limitations
- Refunds are not offered for subsequent refills or shipments, even if delivered within the 30-day window.
- If a product is faulty, not as described, or fails to meet acceptable quality, you may have additional rights under New Zealand law (see consumer rights section).
- If you purchased through Apple or Google, refund handling is governed by those stores’ policies.
Trustpilot summary of the first-order policy: Trustpilot - Seed.
Seed plans and pricing
Current plans (New Zealand)
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Subscription | NZ$9.99 | Weekly | Unlimited access via weekly subscription |
| Monthly Subscription | NZ$19.99 | Monthly | Unlimited access via monthly subscription |
| Yearly Subscription | NZ$49.99 | Annual | Unlimited access via yearly subscription |
| Pro Lifetime | NZ$199.99 | One-time / Lifetime | Lifetime access |
Pricing note
These prices reflect exact in-app purchase costs listed for the New Zealand App Store as of late 2025 for the 'Seed Identifier' app.
Individual offers, promotions and shipping charges may change the total cost; check your specific purchase confirmation.
Your consumer rights in New Zealand
Statutory protections
Under the Consumer Guarantees Act (CGA), New Zealand consumers are entitled to remedies such as repair, replacement or refund if goods are faulty, not as described, or fail to meet acceptable quality.
These guarantees apply even when a business has a differing internal policy, where statutory rights offer minimum protections.
When Seed policy may conflict with NZ law
- Seed’s policy of not refunding subsequent shipments may conflict with CGA if a product is faulty or not fit for purpose.
- If you believe you have been auto-subscribed or unfairly charged, you can raise a dispute with consumer protection bodies.
- Consider contacting the Commerce Commission, Consumer NZ, or a consumer advocacy organisation for guidance.
Customer experiences
Positive reports
Some users report meaningful health improvements such as better digestion, improved regularity, mood and immunity after using the product.
Several reviewers say account-based cancellation and reactivation worked smoothly for them.
Negative reports
Many negative reviews complain about difficult cancellation processes, unexpected charges, double billing and poor customer service response times.
Others report product issues - damaged or stale goods, adverse effects (nausea, bloating), or auto-enrolment in subscriptions without clear consent.
Documentation checklist
Information to gather before contacting Seed
- Order number and order date for the subscription or shipment in question.
- The email address used for the Seed Account and any payment method details (last 4 digits).
- Date and amount of the charge shown on your bank or card statement.
Supporting evidence to attach
- Screenshots of the subscription settings or confirmation emails showing auto-renewal.
- Photographs of damaged or incorrect products and tracking or delivery confirmation where available.
- Copies or screenshots of any communications with Seed (emails, chat logs).
Common mistakes
Assuming cancellation is immediate
Many customers expect cancellations to stop already-prepared shipments; in practice, processed orders may still ship and be charged.
Always check the next shipment date and allow processing time when cancelling.
Cancelling on the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling on the Seed website will not stop store-managed renewals.
Always cancel through the platform where the purchase was made to avoid continued billing.
Comparative recap
Summary table of methods
| Method | How to cancel | Refund window | Notes |
|---|---|---|---|
| Seed website / Account | Settings → Manage Subscriptions → Cancel Subscription | First monthly order: 30 days (full refund minus shipping/VAT/duties) | Cancellation does not void already-processed orders; refunds for later refills not offered |
| Email [email protected] (allow ≥3 business days before next shipment) | Same policy as website; first-order refund eligibility applies | Useful if you cannot access your account; keep proof of sent email | |
| Apple App Store / Google Play | Cancel via Apple or Google account settings | Refunds handled by the store (their terms apply) | Must cancel through the store to stop renewals and request store refunds |
Key takeaway
Use the original purchase platform to cancel, act early to avoid processed shipments, and save documentation for any disputes or refund requests.
After cancelling
What to do immediately after cancelling
- Save confirmation of cancellation from your Seed Account or keep a copy of the sent cancellation email.
- Monitor your bank/card for any further charges and keep evidence if they occur.
Helpful links and contacts
- Seed cancellation help: help.seed.com - cancel subscription
- Seed subscription terms: seed.com - subscription terms
- Email Seed support: [email protected]
- Consumer guidance (New Zealand): Consumer NZ
- Commerce Commission (NZ): comcom.govt.nz
Address
Registered mailing address
Seed Health, Inc., 2100 Abbot Kinney Blvd., Unit G, Venice, CA 90291, United States of America.
Seed does not appear to maintain a separate physical mailing address in New Zealand for cancellations.
Online contact
Primary customer support email: [email protected].
For subscription management, use your Seed Account or the app store where you purchased the subscription.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Seed subscription via the website, log into your Seed Account, go to Settings, select Manage Subscriptions, and click on Cancel Subscription. Ensure you keep proof of your cancellation.
Yes, you can cancel your Seed subscription by emailing [email protected] at least three business days before your next shipment. Remember to keep proof of your email.
After canceling your Seed subscription, your account will remain accessible unless you request deletion. Your order history and basic account data will typically be retained.
You can receive a full refund for your first monthly subscription order within 30 days of delivery, minus shipping costs. Refunds for subsequent orders are not available.
If you subscribed through the Apple App Store, you must cancel your subscription through your Apple account settings. Keep proof of your cancellation.