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Cancel SHUTEYE
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Shuteye service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Shuteye: Easy Method
What is Shuteye
Overview
Shuteye is a mobile app and subscription service that offers sleep tracking, guided sessions and personalised recommendations to help users improve sleep quality.
Service summary
The service typically runs as a freemium app with in‑app purchases or direct subscriptions and may integrate with device sensors and health platforms for tracking.
How to cancel Shuteye
Cancel via the app or web
- Open the Shuteye app or go to the provider’s website and sign in to your account.
- Find Subscription, Account or Billing in settings and choose Cancel Subscription.
- Follow on‑screen prompts to confirm cancellation and note any confirmation number or screen capture the final page.
Cancel via app stores or by post/email
- If you purchased through Apple App Store, cancel via your Apple ID subscriptions in iOS settings.
- If you purchased through Google Play, cancel via Play Store > Subscriptions on your device.
- To cancel by post or written notice, send a signed letter to the provider’s postal address: Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
- When cancelling by email or post, include account email, subscription ID, purchase date and a clear statement that you wish to cancel.
What happens when you cancel
Access and renewal
After cancellation you will generally keep access until the end of the paid billing period unless otherwise stated.
Automatic renewal typically stops at the next renewal date; verify the termination date in your confirmation message.
Data and account retention
Your account and historical data may be retained for a time to allow reactivation, dispute resolution or legal compliance.
If you wish to delete all personal data, request account deletion explicitly and retain copies of any confirmation.
Will I get a refund?
General refund policy
Refund eligibility depends on how you purchased the subscription (directly from Shuteye or via an app store) and the provider’s terms.
App stores (Apple/Google) often control refunds for in‑app purchases; for direct purchases the provider’s billing policy applies.
Exceptions and how to request
- Refunds may be available if the service is defective, materially different from its description, or if billing errors occurred.
- Contact Shuteye support with purchase proof, receipt, and a clear refund request. Include dates and transaction IDs.
- If you bought via Apple or Google, submit a refund request through your Apple/Google purchase history first.
Shuteye plans and pricing
Current plans
Exact plan names and prices vary by region and purchase channel (in‑app vs direct). Check your local app store or the provider website for real‑time pricing.
How pricing is charged
Billing may be monthly or annual and is often charged in the currency of your app store account or payment method.
| Plan | Billing period | Price (NZD) | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Family / Multi‑user | Varies | Varies | Varies |
Your consumer rights in New Zealand
Relevant laws
In New Zealand your primary protections are the Consumer Guarantees Act and the Fair Trading Act, which govern remedies for services that are not fit for purpose or are misrepresented.
These laws apply to many consumer transactions; digital services and subscriptions can fall under service guarantees where applicable.
Cancellations, refunds and complaints
There is no automatic statutory “cooling‑off” for most digital subscriptions, but you can seek remedies if the service is faulty or not as described.
If you cannot resolve a refund or cancellation, contact local consumer authorities such as Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Typical positive feedback
Users often praise guided sessions, sleep tracking insights and improved sleep routines after regular use.
Positive experiences commonly mention an intuitive interface and useful reminders.
Common criticisms
Some customers report difficulties with cancelling subscriptions or delays in receiving refunds when purchases were through third‑party app stores.
Others note variations in device compatibility or inconsistencies between advertised features and actual functionality.
Documentation checklist
Essential items to have ready
- Account email and username used with Shuteye.
- Subscription ID or order number shown on your receipt.
- Purchase receipt or transaction record (from app store or payment provider).
- Dates of purchase and billing period, and last charged amount.
- Screenshots of subscription status, billing statements and any error messages.
Optional but helpful items
- Payment method details (last four digits of card, PayPal transaction ID).
- Any correspondence with Shuteye or app store support.
- Proof of attempts to cancel if you encountered problems.
Common mistakes
Confusing app‑store and vendor refunds
Example: Cancelling the subscription in the app but not cancelling the App Store subscription, which continues to bill.
Always check both the app and the app store subscription settings after cancellation to avoid continued charges.
Missing required information
Example: Sending a cancellation request without including the account email or transaction ID, which delays processing.
Provide complete purchase details and retain confirmation screenshots to avoid unnecessary follow up.
Comparative recap
Summary table
| Aspect | Shuteye | Typical alternatives |
|---|---|---|
| Subscription purchase | Varies (in‑app or direct) | App store or direct vendor subscriptions |
| Cancellation method | App, web, app store or postal written notice | Usually app store or vendor portal |
| Refund handling | Varies; app store controls many refunds | Similar - app store refunds via platform, direct refunds via vendor |
| Data retention | Varies; request deletion if needed | Varies by provider |
How to choose
Compare where you purchased the subscription first (App Store vs direct) to determine the correct cancellation path.
Keep a record of receipts and confirmations to make disputes easier and faster to resolve.
After cancelling
What to check next
Confirm you received a cancellation confirmation and note the date your access ends to avoid unexpected renewals.
Monitor your payment method or app store account for any further charges and save all communication until matters are closed.
Useful links
- Consumer Protection (New Zealand)
- Consumer NZ
- Commerce Commission New Zealand
- Apple Support (for App Store refunds)
- Google Play Help (for purchases & refunds)
Address
Postal address for withdrawal
Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
Notes about using this address
This postal address is the provider contact listed for formal withdrawal notices; allow adequate time for international mail delivery and retain proof of posting.
For purchases made via Apple or Google, follow the app store’s refund and cancellation processes first, as they may handle billing and refunds directly.