Cancel SHUTEYE online
Opsigelses tjeneste Nr. 1 i Denmark
4.9Calculated on 5.6K reviews
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Shuteye tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancel Shuteye: Easy Method
What is Shuteye
Overview
Shuteye is a mobile app and subscription service that offers sleep tracking, guided sessions and personalised recommendations to help users improve sleep quality.
Service summary
The service typically runs as a freemium app with in‑app purchases or direct subscriptions and may integrate with device sensors and health platforms for tracking.
How to cancel Shuteye
Cancel via the app or web
- Open the Shuteye app or go to the provider’s website and sign in to your account.
- Find Subscription, Account or Billing in settings and choose Cancel Subscription.
- Follow on‑screen prompts to confirm cancellation and note any confirmation number or screen capture the final page.
Cancel via app stores or by post/email
- If you purchased through Apple App Store, cancel via your Apple ID subscriptions in iOS settings.
- If you purchased through Google Play, cancel via Play Store > Subscriptions on your device.
- To cancel by post or written notice, send a signed letter to the provider’s postal address: Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
- When cancelling by email or post, include account email, subscription ID, purchase date and a clear statement that you wish to cancel.
What happens when you cancel
Access and renewal
After cancellation you will generally keep access until the end of the paid billing period unless otherwise stated.
Automatic renewal typically stops at the next renewal date; verify the termination date in your confirmation message.
Data and account retention
Your account and historical data may be retained for a time to allow reactivation, dispute resolution or legal compliance.
If you wish to delete all personal data, request account deletion explicitly and retain copies of any confirmation.
Will I get a refund?
General refund policy
Refund eligibility depends on how you purchased the subscription (directly from Shuteye or via an app store) and the provider’s terms.
App stores (Apple/Google) often control refunds for in‑app purchases; for direct purchases the provider’s billing policy applies.
Exceptions and how to request
- Refunds may be available if the service is defective, materially different from its description, or if billing errors occurred.
- Contact Shuteye support with purchase proof, receipt, and a clear refund request. Include dates and transaction IDs.
- If you bought via Apple or Google, submit a refund request through your Apple/Google purchase history first.
Shuteye plans and pricing
Current plans
Exact plan names and prices vary by region and purchase channel (in‑app vs direct). Check your local app store or the provider website for real‑time pricing.
How pricing is charged
Billing may be monthly or annual and is often charged in the currency of your app store account or payment method.
| Plan | Billing period | Price (NZD) | Notes |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Family / Multi‑user | Varies | Varies | Varies |
Your consumer rights in New Zealand
Relevant laws
In New Zealand your primary protections are the Consumer Guarantees Act and the Fair Trading Act, which govern remedies for services that are not fit for purpose or are misrepresented.
These laws apply to many consumer transactions; digital services and subscriptions can fall under service guarantees where applicable.
Cancellations, refunds and complaints
There is no automatic statutory “cooling‑off” for most digital subscriptions, but you can seek remedies if the service is faulty or not as described.
If you cannot resolve a refund or cancellation, contact local consumer authorities such as Consumer NZ or the Commerce Commission for guidance.
Customer experiences
Typical positive feedback
Users often praise guided sessions, sleep tracking insights and improved sleep routines after regular use.
Positive experiences commonly mention an intuitive interface and useful reminders.
Common criticisms
Some customers report difficulties with cancelling subscriptions or delays in receiving refunds when purchases were through third‑party app stores.
Others note variations in device compatibility or inconsistencies between advertised features and actual functionality.
Documentation checklist
Essential items to have ready
- Account email and username used with Shuteye.
- Subscription ID or order number shown on your receipt.
- Purchase receipt or transaction record (from app store or payment provider).
- Dates of purchase and billing period, and last charged amount.
- Screenshots of subscription status, billing statements and any error messages.
Optional but helpful items
- Payment method details (last four digits of card, PayPal transaction ID).
- Any correspondence with Shuteye or app store support.
- Proof of attempts to cancel if you encountered problems.
Common mistakes
Confusing app‑store and vendor refunds
Example: Cancelling the subscription in the app but not cancelling the App Store subscription, which continues to bill.
Always check both the app and the app store subscription settings after cancellation to avoid continued charges.
Missing required information
Example: Sending a cancellation request without including the account email or transaction ID, which delays processing.
Provide complete purchase details and retain confirmation screenshots to avoid unnecessary follow up.
Comparative recap
Summary table
| Aspect | Shuteye | Typical alternatives |
|---|---|---|
| Subscription purchase | Varies (in‑app or direct) | App store or direct vendor subscriptions |
| Cancellation method | App, web, app store or postal written notice | Usually app store or vendor portal |
| Refund handling | Varies; app store controls many refunds | Similar - app store refunds via platform, direct refunds via vendor |
| Data retention | Varies; request deletion if needed | Varies by provider |
How to choose
Compare where you purchased the subscription first (App Store vs direct) to determine the correct cancellation path.
Keep a record of receipts and confirmations to make disputes easier and faster to resolve.
After cancelling
What to check next
Confirm you received a cancellation confirmation and note the date your access ends to avoid unexpected renewals.
Monitor your payment method or app store account for any further charges and save all communication until matters are closed.
Useful links
- Consumer Protection (New Zealand)
- Consumer NZ
- Commerce Commission New Zealand
- Apple Support (for App Store refunds)
- Google Play Help (for purchases & refunds)
Address
Postal address for withdrawal
Enerjoy Limited, ROOM 702, 7/F, SPA CENTRE, NO.53-55 LOCKHART ROAD, WAN CHAI, Hong Kong.
Notes about using this address
This postal address is the provider contact listed for formal withdrawal notices; allow adequate time for international mail delivery and retain proof of posting.
For purchases made via Apple or Google, follow the app store’s refund and cancellation processes first, as they may handle billing and refunds directly.
FAQ
Vigtig advarsel vedrørende tjenestens begrænsninger
I gennemsigtigheds- og forebyggelseshensigt er det væsentligt at minde om begrænsningerne, der er forbundet med enhver dematerialiseret forsendelsestjeneste, selv når den er tidsstemplet, sporet og certificeret. Garantierne vedrører afsendelsen og det tekniske bevis, men aldrig modtagerens adfærd, omhu eller beslutninger.
Bemærk, Postclic kan ikke:
- garantere, at modtageren modtager, åbner eller tager kendskab til din e-post.
- garantere, at modtageren behandler, accepterer eller udfører din anmodning.
- garantere nøjagtigheden eller fuldstændigheden af det indhold, der er skrevet af brugeren.
- garantere gyldigheden af en forkert eller ikke opdateret adresse.
- forhindre modtagerens anfægtelse af brevets juridiske betydning.