Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Simple Life service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Simple Life: Easy Method
What is Simple Life
Overview
Simple Life is a digital health and habit app that offers AI coaching, meal and hydration tracking, intermittent fasting plans, and guided programs.
The app is available on iOS, Android and the web and uses subscription billing for premium features and commitment plans.
Where it is used
Many users subscribe through the Apple App Store, Google Play Store, or directly on the Simple Life website.
Cancellation and refund handling differs by purchase method; see the sections below for step-by-step guidance.
How to cancel Simple Life
Cancel if you purchased via Apple App Store (iOS)
- Open your Apple ID subscriptions settings on your iPhone/iPad or via iTunes on a computer.
- Find Simple Life and cancel at least 24 hours before the end of the current subscription period.
- Apple manages billing and any App Store refunds; contact Apple Support for refund requests.
- See Simple Life guidance: How to cancel via App Store (iOS).
Cancel if you purchased via Google Play (Android)
- Open the Simple Life app and go to in-app > Manage Subscription, or open Google Play Store > Payments & subscriptions > Subscriptions.
- Select Simple Life and cancel following Google Play prompts.
- Google Play handles refund requests according to its policies.
- See Simple Life guidance: How to cancel via Google Play.
Cancel if you purchased via the Simple Life website
- Open the Simple Life app and go to profile > Manage subscription to cancel before renewal.
- Do not rely on uninstalling the app or deleting your account - these do not automatically cancel the subscription.
- After cancelling, contact support via the website widget to request refunds if eligible.
- See Simple Life guidance: How to cancel website subscriptions.
Cancel a commitment plan (e.g. 3- or 10-month)
- You can cancel early in-app but a cancellation fee may apply for commitment plans.
- Alternatively, cancel at the period end to avoid fees; at expiry the plan typically auto-renews into a monthly plan.
- See details: How to cancel a commitment plan.
What happens when you cancel
Access after cancellation
When you cancel, access to premium features typically continues until the end of the paid subscription period.
After the period ends you will revert to the free tier and lose premium benefits unless you resubscribe.
Renewal and billing
Cancelling stops automatic renewal for the next billing cycle but does not necessarily trigger an immediate refund.
For app-store purchases, the store that processed your payment (Apple or Google) controls billing and any refund decisions.
Data and account
Cancelling a subscription usually does not delete your account or recorded data; you may still access limited features and history on the free tier.
If you want your account deleted, follow the app’s account deletion steps after confirming subscription cancellation.
Will I get a refund?
Website purchases - general policy
Website purchases may be eligible for a refund if requested within 30 days of a subscription charge, but you must cancel first and contact support.
Submit refund requests via the website support widget for evaluation under Simple Life’s refund policy.
- Refund policy summary: Simple Life refund policy.
Commitment subscriptions and cooling-off
Commitment subscriptions have a 7-day cooling-off period during which you can request a refund of the purchase.
If you cancel after that period, cancellation fees may apply for early termination as described in the commitment terms.
Special rules for quarterly/intermittent fasting plans
Quarterly or customized intermittent fasting plans bought via the website may be refunded if you followed the program for at least 15 consecutive days and contact support within 30 days.
If approved, those refunds are typically processed within 14 days. See details: Quarterly plan refund details.
App Store and Google Play refunds
Purchases made through Apple or Google are refunded according to their respective policies and processes.
Apple often considers refund requests within 30 days at its discretion; contact the store where you bought the subscription for help.
Simple Life plans and pricing
Pricing overview
Exact New Zealand Dollar pricing is not provided here because App Store and local pricing can vary by region and platform.
Provided plan names and billing terms are listed below; consult the app or store for current NZD prices.
Plans table
| Plan | Billing period | Price (NZD) | Notes |
|---|---|---|---|
| Monthly | Monthly | Varies | Check App Store / Google Play / website for local pricing |
| 3‑Month / Commitment | 3 months | Varies | May include commitment terms and early-cancellation fees |
| Annual / Long-term | Annual | Varies | Often billed annually; regional pricing applies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections such as the Consumer Guarantees Act and Fair Trading Act may apply to online subscriptions.
These laws require clarity in pricing and cancellation terms and may provide statutory remedies for unfair practices.
Cooling-off and statutory rights
Simple Life’s stated cooling-off and refund windows may align with statutory rights, but specific entitlements depend on your circumstances.
For definitive advice or to confirm statutory cooling-off rights, check New Zealand consumer protection resources or contact Consumer Protection NZ.
How to escalate a dispute
If you believe a refund or cancellation term is not being honoured, gather documentation and contact Simple Life support first.
If unresolved, consider lodging a complaint with New Zealand consumer protection authorities or a dispute resolution service.
Customer experiences
Positive feedback
Users commonly praise the AI coach, supportive reminders, easy meal logging, and helpful customer service interactions.
There are reports of prompt, empathetic support that successfully handled cancellations and refunds in many cases.
Negative feedback
Negative reviews mention unexpected charges, confusing sign-up options, and app glitches such as disappearing entries or inaccurate scans.
Some users report frustration with perceived misleading offers, difficulties cancelling, or disagreements about refunds.
What to learn from reviews
Carefully review billing screens when subscribing and keep receipts or confirmation emails to simplify any future disputes.
Follow the platform-specific cancellation steps exactly and document your cancellation time and method if issues arise.
Documentation checklist
Before contacting support
- Subscription confirmation or receipt showing date, amount and purchase method.
- Account email or username used for the Simple Life subscription.
- Date and method you attempted cancellation (screenshots are helpful).
When requesting a refund or dispute
- Include the reason for the refund and any evidence of program compliance if required (e.g. 15-day usage for quarterly plans).
- Provide transaction IDs, order numbers, or App Store/Google Play receipt details.
Common mistakes
Assuming uninstall cancels the subscription
Uninstalling the app or deleting your account does not automatically cancel a subscription with Apple, Google or Simple Life.
Always follow the correct cancellation steps for the platform where you purchased the subscription.
Missing platform differences
Refunds and cancellations are handled differently by the App Store, Google Play and the website; contacting the wrong support channel can delay resolution.
For store purchases contact Apple/Google for billing issues; for website purchases use Simple Life’s support widget or email.
Overlooking commitment terms
Signing up for a promotional or commitment plan can mean early-cancellation fees or automatic conversion to monthly billing at the end of the term.
Read the plan terms carefully before subscribing and note any cooling-off windows to request refunds promptly if needed.
Comparative recap
At-a-glance differences
This table summarises how cancellation and refunds are handled depending on purchase method.
Comparison table
| Purchase method | How to cancel | Who handles refunds | Key note |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID subscriptions (at least 24 hours before period end) | Apple / App Store | Refunds handled by Apple per its policies |
| Google Play (Android) | Cancel via in-app Manage Subscription or Google Play > Subscriptions | Google Play | Refunds handled by Google per its policies |
| Website purchase | Cancel in-app via profile > Manage subscription and contact support widget | Simple Life (subject to terms) | Website refunds may be available within 30 days; commitment cooling-off 7 days |
After cancelling
Confirm cancellation
Keep confirmation of your cancellation and note the date your access will end to avoid unexpected renewals.
Check your email and the subscription page in the app or your App Store/Google Play account for cancellation confirmation.
Useful links and contacts
Simple Life cancellation help: Cancel via app stores.
Refund policy and support widget: Refund policy and how to cancel website subscriptions.
Email support: care@simple.life (for website purchases and account issues).
Address
Postal address status
There is no public postal cancellation address listed for Simple Life subscriptions in New Zealand.
Cancellations are handled digitally via the app, App Store/Google Play, or by contacting support as described above.
If you need further help
If digital channels fail to resolve your issue, collect documentation and consider contacting New Zealand consumer protection services for guidance.
Refer to Simple Life’s terms of service for contact methods and escalation paths: Terms of Service.
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FAQ
Important warning regarding service limitations
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