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Cancel SLEEP CYCLE
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I hereby notify you of my decision to terminate the contract relating to the Sleep Cycle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Sleep Cycle: Easy Method
What is Sleep Cycle
Overview
Sleep Cycle is a mobile and web app that analyses sleep patterns and offers alarms and sleep insights.
It is available on iOS, Android (Google Play), Huawei AppGallery and via a web account.
Availability
The service is distributed through platform stores and directly on the Sleep Cycle website.
Subscription management and refunds depend on where you purchased the subscription.
How to cancel Sleep Cycle
iOS (App Store) cancellation
- Go to iOS Settings → tap your name → Subscriptions → select Sleep Cycle → tap Cancel.
- Note: Deleting the app does not cancel the subscription.
Android, Web and Huawei cancellation
- Android (Google Play): Open Google Play → Menu → Payments & Subscriptions → Subscriptions → select Sleep Cycle → tap Cancel. Deleting the app does not cancel the subscription.
- Web: Log in at app.sleepcycle.com/account → manage and cancel your subscription there.
- Huawei (AppGallery): Go to Settings → Account center → Payment and purchases → Subscriptions/Password‑free payments OR open AppGallery → Me → Account center → Payment and purchases → Subscriptions → select Sleep Cycle → CANCEL SUBSCRIPTION.
What happens when you cancel
Access after cancellation
Canceling prevents future automatic renewals, but access typically continues until the end of the paid period.
For web purchases, confirm the exact end date in your account after cancellation.
Data and account
Your account and stored sleep data usually remain unless you delete the account through the app or web settings.
If you need data export or deletion, contact Sleep Cycle support for the correct procedure.
Will I get a refund?
Platform-specific refund paths
- iOS (App Store): Request refunds via Apple's "Report a Problem" link in the receipt email; Sleep Cycle cannot control Apple's decision.
- Android (Google Play): If within 48 hours of purchase, request via Play Store → Order History → More → Request a refund or Report a problem. Google decides; if declined you may contact Sleep Cycle with a screenshot of the GPA number.
- Web: Cancel at app.sleepcycle.com/account, then email support@sleepcycle.com with a copy of your FastSpring receipt and the purchase email to request a refund.
Exceptions and notes
Sleep Cycle directs refund requests to the purchase platform for store purchases; outcomes depend on Apple, Google or the vendor for web purchases.
Keep receipts and any order/reference numbers when requesting refunds to speed up review.
Sleep Cycle plans and pricing
Pricing summary
Official New Zealand pricing is not publicly available in the sources used for this guide.
Check the App Store on your device or contact support for localized pricing details.
Table of plans
| Plan | Price (NZD) | Billing |
|---|---|---|
| Monthly subscription | Varies | Varies |
| Annual subscription | Varies | Varies |
| One-time / lifetime (if offered) | Varies | Varies |
Your consumer rights in New Zealand
Cooling-off and platform limits
New Zealand consumer law provides a 14‑day cooling‑off period for many online purchases of goods and some services, but app-store subscriptions are governed by Apple’s and Google’s policies.
Subscriptions bought through the App Store or Google Play are subject to Apple’s and Google’s refund procedures rather than NZ consumer guarantees.
Web purchases and vendor discretion
For web-based purchases, refund eligibility depends on the vendor’s terms. Sleep Cycle asks web customers to cancel and supply proof of purchase and retains discretion over web refunds.
If you believe a refund decision breaches NZ consumer law, you may seek advice from New Zealand consumer protection bodies for next steps.
Customer experiences
Positive feedback
Users praised the app for detailed sleep analysis and useful sleep data outputs.
Examples: “I have tried many sleep quality recorders and I have to say that this is the best one… Still, a good app that tells you EVERYTHING that you want to know about your sleep.” (Trustpilot)
Negative feedback
Some users report concerns about pricing transparency, customer service responsiveness and billing issues.
Examples include complaints of tracking inaccuracies, dissatisfaction after a redesign, and reports of charges disputed by users (sourced from Trustpilot and Reddit comments).
Documentation checklist
What to collect before you contact support
- Receipt or order confirmation email (App Store, Play Store, FastSpring, etc.).
- Purchase date, subscription product name and transaction ID (GPA number for Google purchases).
- Screenshots of order history or the charge on your card statement, if relevant.
What to include in a refund request
- Clear statement that you cancelled (date and method) and what resolution you seek (refund or pro‑rata).
- Attach copies of receipts and a screenshot if a platform denied a refund and you want Sleep Cycle to review.
Common mistakes
Assuming deleting the app cancels subscription
Many users mistakenly delete the app and assume the subscription stops. For iOS and Android, deleting the app does not cancel the subscription; you must cancel via the store.
Not saving receipts or order IDs
Users sometimes lack the required receipt or order reference when requesting refunds, which slows resolution.
Always save the receipt email and, for Google purchases, note the GPA order number immediately.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route |
|---|---|---|
| iOS (App Store) | iOS Settings → your name → Subscriptions → Sleep Cycle → Cancel | Request via Apple’s "Report a Problem" link in the receipt email; Apple decides |
| Android (Google Play) | Google Play → Menu → Payments & Subscriptions → Subscriptions → Sleep Cycle → Cancel | Request via Play Store Order History within 48 hours; Google decides. If denied, contact Sleep Cycle with GPA screenshot |
| Web (Sleep Cycle website) | Log in at app.sleepcycle.com/account and cancel | Cancel first, then email support@sleepcycle.com with FastSpring receipt to request refund |
| Huawei (AppGallery) | Settings → Account center → Payment and purchases → Subscriptions OR AppGallery → Me → Account center → Subscriptions → CANCEL SUBSCRIPTION | Manage refunds via Huawei/AppGallery processes or contact support per purchase channel |
After cancelling
Check access and confirmation
After cancelling, verify the subscription status in your App Store, Play Store, AppGallery account or at app.sleepcycle.com/account.
Keep confirmation emails or screenshots showing the cancellation and end date.
Useful links and contacts
- Sleep Cycle web account: app.sleepcycle.com/account
- Support email for web and general inquiries: support@sleepcycle.com
- Apple refunds: use the "Report a Problem" link in your App Store receipt email.
- Google Play refunds: open Play Store → Order History → Request a refund or Report a problem (within 48 hours for automatic consideration).
Address
Corporate address
Sleep Cycle AB, Gårdatorget 1, 412 50 Göteborg, Sweden.
Note: Sleep Cycle does not provide a local New Zealand postal address for cancellations; use the web account, store cancellation flows or email support.
Postal and support reminders
If you need to send documents by post, be aware the company’s public postal address is in Sweden and not New Zealand.
For fastest handling of cancellations or refund requests, use the in-app/store cancellation options or email support@sleepcycle.com.