Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Slimkit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Slimkit: Easy Method
What is Slimkit
Overview
Slimkit is a fitness app that provides training plans, audio coaches, meal suggestions and an ad-free experience through paid subscriptions.
The app is offered through mobile app stores and direct website purchases and is operated by Montibus LTD. Full terms are available on the Slimkit website.
Main features
Key features include guided workouts, progress tracking and multi-tier subscription options (monthly, multi‑month, annual, lifetime).
Purchases may be billed via Apple App Store, Google Play Store, or directly on the Slimkit website depending on how you subscribed.
How to cancel Slimkit
iOS (App Store) - cancel on your device
- Open Settings on your iPhone/iPad.
- Tap your name → Subscriptions → select Slimkit → Cancel Subscription.
- Deleting the app does NOT cancel the subscription; you must cancel via your Apple/iTunes account.
Android (Google Play) - cancel in Play Store
- Open the Google Play Store app → Menu → Subscriptions → select Slimkit → Cancel subscription.
- Deleting the app does NOT cancel the subscription; cancellation must be done in your Play Store account.
Website (web purchase) - cancel from your Slimkit account
- Open the Slimkit app or website and sign in to your account.
- Go to Account Settings → Manage Subscriptions → Cancel subscription.
- If the in-app/web flow fails, contact support via the in‑app/web chat or email support@slimkit.health.
Timing and auto‑renewal
- To avoid being charged for the next billing period, cancel at least 24 hours before the current period ends.
- Check the actual renewal date in your App Store/Play Store account or Slimkit account settings before cancelling.
What happens when you cancel
Access after cancellation
After cancelling, you typically keep access to paid features until the end of the current paid period.
No further charges should occur after the cancellation takes effect for that billing cycle.
Auto‑renewal and billing
Cancelling prevents future auto‑renewals; it does not automatically refund past charges unless a refund is approved separately.
If billing continues despite cancellation, keep records and contact support or your payment provider.
Data and account status
Cancelling a subscription usually does not delete your account or personal data; account data may remain unless you request deletion.
Check Slimkit account settings or contact support to request account removal if desired.
Will I get a refund?
General refund policy
Subscriptions and one‑time fees are generally non‑refundable and non‑exchangeable, unless otherwise stated or required by law.
Slimkit’s terms state refunds are restricted and renewals are typically non‑refundable.
Website purchases - 30‑day money‑back guarantee (conditions)
- For purchases made on the website only: there is a 30‑day money‑back guarantee on the initial subscription.
- To qualify you must be within 30 days of the initial purchase, have completed at least 7 workout days, and be able to provide screenshots of completed trainings.
App Store & Google Play purchases
For purchases made through Apple or Google, refunds must be requested via Apple or Google refund processes and are subject to their policies.
Contact Apple Support or Google Play support for refund requests; Slimkit cannot directly refund store‑billed charges in most cases.
Renewals and exceptions
- Refunds are generally allowed only for the initial purchase (first 30 days) under Slimkit policy; renewals are usually non‑refundable.
- If you believe your consumer rights apply (see NZ section), you may have additional grounds for a refund.
Slimkit plans and pricing
Pricing overview
Prices vary by platform and region. Typical New Zealand App Store prices are shown in the table below.
Higher‑tier or regional variants may appear in your app store as additional in‑app purchase options.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription (typical) | NZ$9.99 | Monthly | Access to training plans, audio coaches, meal plans, ad-free experience |
| Half-year subscription | NZ$41.99 | 6 months | Same as monthly, unlocked for 6‑month duration |
| Lifetime subscription | NZ$59.99 | One-time | Unlimited access forever |
| Higher-tier monthly (variant) | NZ$12.99 - 25.49 | Monthly | Enhanced features or regional pricing variants |
| Annual variant | NZ$101.99 | One year | Yearly subscription option |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Digital services sold to NZ consumers are considered services under the CGA and must be provided with reasonable care and skill.
If the service fails substantially you may be entitled to cancel and seek a refund or compensation for consequential loss.
Fair Trading Act and misleading conduct
If Slimkit misrepresents cancellation processes or subscription details, this may breach the Fair Trading Act’s prohibition on misleading conduct.
You can raise concerns with the Commerce Commission or seek consumer advice if you believe you were misled.
Where to get help in NZ
- Consumer information: consumer.org.nz
- Official guidance on refunds and disputes: consumerprotection.govt.nz
Customer experiences
Positive feedback
Some users praise Slimkit for motivation, structure and helping them walk more consistently.
Reviews mention enjoyment of guided walks and sticking to plans as benefits for some subscribers.
Negative feedback
Many users report difficulty cancelling subscriptions and being auto‑renewed despite attempts to cancel.
Numerous reviews describe billing disputes, trouble obtaining refunds and poor customer service experiences.
What to take away
- Positive features exist, but cancellation and billing are common pain points in public reviews.
- Keep clear records of cancellation attempts and correspondence to support any dispute.
Documentation checklist
What to collect before contacting support
- Subscription receipt or order confirmation (from App Store/Play Store or email).
- Screenshots of active subscription in your account and the renewal date.
- Proof of cancellation attempts (screenshots, dates, support chat transcripts, emails).
Evidence to support refund requests or disputes
- If claiming the 30‑day website guarantee: screenshots showing at least 7 completed workout days.
- Bank or card statements showing the charge(s) you dispute.
- Any communication with Slimkit support or store support (case numbers, timestamps).
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the app cancels the subscription; it does not.
You must cancel via App Store/Play Store settings or the Slimkit account subscription page to stop renewals.
Waiting until the last minute
Canceling very close to the renewal date can result in being charged if cancellation is processed late.
Allow at least 24 hours (preferably earlier) before the renewal date to ensure cancellation takes effect.
Not keeping records
Failing to save receipts, screenshots or chat transcripts makes disputes harder to resolve.
Always capture confirmation of cancellation and any support replies when you contact Slimkit or the app store.
Comparative recap
Quick comparison
The table below summarises cancellation method, refund likelihood and key notes by purchase channel.
Summary table
| Purchase method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your Name → Subscriptions → Slimkit → Cancel | Request via Apple; Slimkit cannot directly refund store charges | Deleting app does NOT cancel; use Apple refund process for charge disputes |
| Google Play (Android) | Play Store → Menu → Subscriptions → Slimkit → Cancel | Request via Google Play; subject to Google policies | Deleting app does NOT cancel; use Google refund process for disputes |
| Website / direct | Account → Manage Subscriptions → Cancel; or contact support@slimkit.health | 30‑day money‑back for initial purchase if conditions met; renewals usually non-refundable | Must provide evidence (7 workout days + screenshots) for 30‑day guarantee |
After cancelling
Support contacts
Email Slimkit support: support@slimkit.health.
Refer to Slimkit terms and conditions: slimkit.health/terms-conditions.
Next steps if billing continues
- Contact Slimkit support and provide your documentation checklist items.
- If store‑billed, request a refund from Apple or Google via their dispute processes.
- If unresolved, contact your bank/card issuer to dispute the charge and consider contacting NZ consumer authorities.
Useful official links
- Consumer Guarantees Act overview: consumer.org.nz
- Refunds and consumer help: consumerprotection.govt.nz
Address
Corporate address
Montibus LTD (operator of Slimkit)
Spyrou Kyprianou, 78 MAGNUM BUSINESS CENTER, 3rd floor, 3076, Limassol, Cyprus
Notes about New Zealand contact
No New Zealand postal address is listed for cancellations. Use the in‑app/web support or email support@slimkit.health for cancellation and refund requests.
If you need further assistance, contact NZ consumer authorities as noted above for guidance on next steps.
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FAQ
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