Cancel Slimkit: Easy Method

What is Slimkit

Overview

Slimkit is a fitness app that provides training plans, audio coaches, meal suggestions and an ad-free experience through paid subscriptions.

The app is offered through mobile app stores and direct website purchases and is operated by Montibus LTD. Full terms are available on the Slimkit website.

Main features

Key features include guided workouts, progress tracking and multi-tier subscription options (monthly, multi‑month, annual, lifetime).

Purchases may be billed via Apple App Store, Google Play Store, or directly on the Slimkit website depending on how you subscribed.

How to cancel Slimkit

iOS (App Store) - cancel on your device

• Open Settings on your iPhone/iPad.
• Tap your name → Subscriptions → select Slimkit → Cancel Subscription.
• Deleting the app does NOT cancel the subscription; you must cancel via your Apple/iTunes account.

Android (Google Play) - cancel in Play Store

• Open the Google Play Store app → Menu → Subscriptions → select Slimkit → Cancel subscription.
• Deleting the app does NOT cancel the subscription; cancellation must be done in your Play Store account.

Website (web purchase) - cancel from your Slimkit account

• Open the Slimkit app or website and sign in to your account.
• Go to Account Settings → Manage Subscriptions → Cancel subscription.
• If the in-app/web flow fails, contact support via the in‑app/web chat or email [email protected].

Timing and auto‑renewal

• To avoid being charged for the next billing period, cancel at least 24 hours before the current period ends.
• Check the actual renewal date in your App Store/Play Store account or Slimkit account settings before cancelling.

What happens when you cancel

Access after cancellation

After cancelling, you typically keep access to paid features until the end of the current paid period.

No further charges should occur after the cancellation takes effect for that billing cycle.

Auto‑renewal and billing

Cancelling prevents future auto‑renewals; it does not automatically refund past charges unless a refund is approved separately.

If billing continues despite cancellation, keep records and contact support or your payment provider.

Data and account status

Cancelling a subscription usually does not delete your account or personal data; account data may remain unless you request deletion.

Check Slimkit account settings or contact support to request account removal if desired.

Will I get a refund?

General refund policy

Subscriptions and one‑time fees are generally non‑refundable and non‑exchangeable, unless otherwise stated or required by law.

Slimkit’s terms state refunds are restricted and renewals are typically non‑refundable.

Website purchases - 30‑day money‑back guarantee (conditions)

• For purchases made on the website only: there is a 30‑day money‑back guarantee on the initial subscription.
• To qualify you must be within 30 days of the initial purchase, have completed at least 7 workout days, and be able to provide screenshots of completed trainings.

App Store & Google Play purchases

For purchases made through Apple or Google, refunds must be requested via Apple or Google refund processes and are subject to their policies.

Contact Apple Support or Google Play support for refund requests; Slimkit cannot directly refund store‑billed charges in most cases.

Renewals and exceptions

• Refunds are generally allowed only for the initial purchase (first 30 days) under Slimkit policy; renewals are usually non‑refundable.
• If you believe your consumer rights apply (see NZ section), you may have additional grounds for a refund.

Slimkit plans and pricing

Pricing overview

Prices vary by platform and region. Typical New Zealand App Store prices are shown in the table below.

Higher‑tier or regional variants may appear in your app store as additional in‑app purchase options.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Digital services sold to NZ consumers are considered services under the CGA and must be provided with reasonable care and skill.

If the service fails substantially you may be entitled to cancel and seek a refund or compensation for consequential loss.

Fair Trading Act and misleading conduct

If Slimkit misrepresents cancellation processes or subscription details, this may breach the Fair Trading Act’s prohibition on misleading conduct.

You can raise concerns with the Commerce Commission or seek consumer advice if you believe you were misled.

Where to get help in NZ

• Consumer information: consumer.org.nz
• Official guidance on refunds and disputes: consumerprotection.govt.nz

Customer experiences

Positive feedback

Some users praise Slimkit for motivation, structure and helping them walk more consistently.

Reviews mention enjoyment of guided walks and sticking to plans as benefits for some subscribers.

Negative feedback

Many users report difficulty cancelling subscriptions and being auto‑renewed despite attempts to cancel.

Numerous reviews describe billing disputes, trouble obtaining refunds and poor customer service experiences.

What to take away

• Positive features exist, but cancellation and billing are common pain points in public reviews.
• Keep clear records of cancellation attempts and correspondence to support any dispute.

Documentation checklist

What to collect before contacting support

• Subscription receipt or order confirmation (from App Store/Play Store or email).
• Screenshots of active subscription in your account and the renewal date.
• Proof of cancellation attempts (screenshots, dates, support chat transcripts, emails).

Evidence to support refund requests or disputes

• If claiming the 30‑day website guarantee: screenshots showing at least 7 completed workout days.
• Bank or card statements showing the charge(s) you dispute.
• Any communication with Slimkit support or store support (case numbers, timestamps).

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the app cancels the subscription; it does not.

You must cancel via App Store/Play Store settings or the Slimkit account subscription page to stop renewals.

Waiting until the last minute

Canceling very close to the renewal date can result in being charged if cancellation is processed late.

Allow at least 24 hours (preferably earlier) before the renewal date to ensure cancellation takes effect.

Not keeping records

Failing to save receipts, screenshots or chat transcripts makes disputes harder to resolve.

Always capture confirmation of cancellation and any support replies when you contact Slimkit or the app store.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund likelihood and key notes by purchase channel.

Summary table

After cancelling

Support contacts

Email Slimkit support: [email protected].

Refer to Slimkit terms and conditions: slimkit.health/terms-conditions.

Next steps if billing continues

• Contact Slimkit support and provide your documentation checklist items.
• If store‑billed, request a refund from Apple or Google via their dispute processes.
• If unresolved, contact your bank/card issuer to dispute the charge and consider contacting NZ consumer authorities.

Useful official links

• Consumer Guarantees Act overview: consumer.org.nz
• Refunds and consumer help: consumerprotection.govt.nz

Address

Corporate address

Montibus LTD (operator of Slimkit)

Spyrou Kyprianou, 78 MAGNUM BUSINESS CENTER, 3rd floor, 3076, Limassol, Cyprus

Notes about New Zealand contact

No New Zealand postal address is listed for cancellations. Use the in‑app/web support or email [email protected] for cancellation and refund requests.

If you need further assistance, contact NZ consumer authorities as noted above for guidance on next steps.