Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vedix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vedix: Easy Method
What is Vedix
Overview
Vedix is a personalised haircare service that creates customised 3‑product kits based on an online assessment. It sells both subscriptions and one‑time purchases on its New Zealand website.
Core offering
Products are blended to match the assessment results and shipped to customers. Vedix NZ promotes a 100% satisfaction guarantee and subscription options with free shipping on recurring plans.
How to cancel Vedix
Cancel via email (recommended)
- Email support@nz.vedix.com with your order number, account email, and a clear request to cancel.
- State whether you want a refund or stop future subscription deliveries.
- Keep a copy of your sent email and any reply for records.
Other cancellation notes
- Vedix NZ advertises a 100% refund policy and 30‑day money‑back guarantee; contact support to use these protections (Vedix NZ FAQs).
- If you purchased assessment services, Vedix's Terms of Service state refunds may not apply to assessments (Terms of Service).
- If the order has already shipped, Vedix regional policies indicate shipping/handling fees may apply (not fully detailed on NZ site).
What happens when you cancel
Subscription access and renewals
Cancelling stops future subscription shipments and recurring charges. For subscribers, used months (typically the first month) are usually non‑refundable under Vedix's fair‑use guidance.
Account and data
Your account remains accessible unless you request deletion. Retain copies of order confirmations and email exchanges until refunds or cancellations are confirmed.
Will I get a refund?
Vedix NZ refund policy
Vedix NZ offers a 100% money‑back guarantee within 30 days of receiving customised products, no questions asked (Vedix NZ FAQs).
Exceptions and timing
- Assessment services: Vedix's Terms of Service indicate no refunds for assessments in some cases.
- After 30 days: refunds may be limited to unused future subscription months; the first month is commonly non‑refundable.
- Shipping/handling: cancellations after shipping may attract fees (examples from other regions show a handling fee).
Vedix plans and pricing
Summary of available plans
Prices shown on the NZ site reflect subscription and one‑time purchase options. Subscription includes free shipping; one‑time purchases carry an NZ$14 shipping fee.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | NZ$89 | Monthly | Customized 3‑product hair care kit, free shipping |
| One‑Time Purchase | NZ$109 + NZ$14 shipping | One‑Time (no subscription) | Customized 3‑product hair care kit, shipping NZ$14 |
Your consumer rights in New Zealand
Cooling‑off and guarantees
New Zealand consumer law generally provides a 14‑day cooling‑off right for many online purchases, though customised goods may be excluded. Vedix NZ offers a 30‑day satisfaction guarantee, which is more generous than the statutory cooling‑off period.
Faulty goods and misrepresentation
If products are faulty, not of acceptable quality, or misrepresented, NZ consumer guarantees require remedies such as repair, replacement, or refund.
Persistent issues with recurring charges or non‑delivery could raise concerns under the Fair Trading Act.
Customer experiences
Positive feedback
- NZ testimonials report improved hair manageability, reduced hair fall, and better condition with consistent use.
- Global Trustpilot reviews include praise for products and customer service in some regions.
Common complaints
- Reports of unauthorised recurring charges and monthly billing without receiving products.
- Delays or failures in cancellations and refunds, delivery and tracking problems, and occasional damaged/expired items.
- Unsolicited marketing messages and difficulty opting out have been mentioned by some customers.
Documentation checklist
What to gather before contacting support
- Order number and account email used to purchase.
- Date you received the order (if applicable) and photos of the product condition.
- Bank or card statement showing the charge, and screenshots of subscription settings if available.
What to include in your cancellation request
- Clear cancellation instruction, desired outcome (refund or stop future deliveries), and a deadline to respond.
- Attach supporting documents (order confirmation, proof of delivery, photos) to speed processing.
Common mistakes
Assuming automatic cancellation
Many users assume cancelling the website order page or deleting the app cancels subscriptions. Always confirm cancellation in writing to support@nz.vedix.com.
Not keeping proof
Failing to save confirmation emails, screenshots, or bank records makes disputes harder. Always keep copies until refunds are completed.
Comparative recap
Quick comparison
The table below compares core aspects: plan type, typical price, cancellation/refund expectations, and shipping notes for NZ customers.
Table
| Plan | Typical Price | Cancellation | Refund | Shipping |
|---|---|---|---|---|
| Monthly Subscription | NZ$89 | Cancel by emailing support@nz.vedix.com; stops future charges | 30‑day full refund window; after 30 days only unused future months refundable | Free |
| One‑Time Purchase | NZ$109 + NZ$14 | Cancel by emailing support@nz.vedix.com; may be limited if already shipped | 30‑day full refund if returned or eligible under guarantee | NZ$14 |
After cancelling
What to expect next
After you cancel, wait for a confirmation email from support. Refunds, when approved, are usually processed within a few days but can vary.
Helpful links and contacts
- Vedix NZ FAQs and refund details: checkout.nz.vedix.com/faqs
- Vedix NZ main site: nz.vedix.com
- Vedix Terms of Service (assessments/limitations): Terms of Service
- Trustpilot reviews: nz.trustpilot.com
- Email support: support@nz.vedix.com
Address
Returns and corporate address
Although Vedix NZ serves New Zealand customers, some returns and refund handling reference a US corporate address for processing.
Registered address for refunds
Stelcore Management Services LLC, 8 The Green Street, 5766 Dover, DE 19901, USA.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.