Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vitality service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vitality: Easy Method
What is Vitality
Overview
Vitality (MyVitality) is a New Zealand-based health and wellness subscription and product service that also links to AIA Vitality membership options.
Main offerings
Services include product sales and subscription plans, plus AIA Vitality membership options for access to rewards and partner discounts.
How to cancel Vitality
Cancel via website (recommended)
- Log in to your account at myvitality.co.nz.
- Go to "Subscriptions" and follow the on-screen option to cancel the subscription.
- Keep a screenshot or confirmation number of the cancellation for your records.
Cancel by email, phone or post
- Email: send a cancellation request to support@myvitality.co.nz.
- Phone: call 0800 460 240 to request cancellation over the phone.
- Mail: you can send written cancellation requests to PO Box 34483, Birkenhead, Auckland 0746.
App store subscriptions
The website does not detail App Store or Google Play-specific cancellation rules.
If you subscribed through Apple or Google, check your App Store / Google Play subscriptions and cancel there as required.
What happens when you cancel
Access and renewals
Cancelling stops future automatic renewals for web-based subscriptions when processed before the next billing date.
If cancellation occurs after a renewal payment, access typically continues until the end of the paid period.
Account and data
Your account details and past order history are normally retained unless you request account deletion from support.
Ask support how they handle data if you require removal under privacy requests.
Will I get a refund?
Individual product purchases
MyVitality offers a 30-day money-back refund or replacement if you are not fully satisfied, subject to conditions.
- You must return all unused (or partially used) products, used containers, and the receipt within 30 days of receiving your order.
- Refer to the terms and conditions for the process: Terms & Conditions.
Subscriptions and exceptions
The site does not explicitly state a refund policy for cancelled subscriptions; it documents the ability to cancel future renewals.
If you believe a refund applies, contact support promptly and provide order details and proof of return where relevant.
Vitality plans and pricing
Membership pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| AIA Vitality membership | NZ$11.50 | Monthly | Access to Active Rewards, partner discounts, and eligible insurance premium discounts |
| AIA Vitality membership (semi-annual) | NZ$69.00 | Every six months | Same membership, alternative billing frequency |
| AIA Vitality membership (annual) | NZ$138.00 | Annual | Same membership, alternative billing frequency |
Notes on pricing
Membership fees include GST and are separate from insurance premiums.
Membership must be added to an eligible AIA insurance policy where applicable.
Your consumer rights in New Zealand
Cooling-off period
For unsolicited direct sales (for example, telemarketing or door-to-door), New Zealand law provides a statutory cooling-off period of at least five working days.
During that period you can cancel and receive a full refund where the law applies; check the sale circumstances if this is relevant.
Change-of-mind and guarantees
There is no automatic right to a refund for a change of mind unless the business policy allows it; MyVitality provides a 30-day return policy for eligible purchases.
Under the Consumer Guarantees Act 1993, goods must meet acceptable quality and description; faulty goods are eligible for remedy or replacement.
Customer experiences
Positive feedback
Some customers report improvements from the product, such as reduced neck tension and better sleep after consistent use.
There are also reports of prompt replies and follow-up emails from support in some cases.
Negative feedback
Many reviews cite difficulty obtaining refunds, delays, or not receiving return labels, leading to frustration.
There are complaints alleging deceptive practices, including requests for positive video reviews in exchange for refunds; treat such requests cautiously and keep records.
Documentation checklist
What to prepare before contacting support
- Order number and date of purchase.
- Account email or login details used for the subscription.
- Receipt or proof of payment (digital or paper).
For returns and refunds
- Returned product(s), including used containers if required by policy.
- Photos of the product condition, tracking numbers for posted returns, and copies of correspondence with support.
Common mistakes
Failing to keep proof
Not saving the order confirmation, receipt, or cancellation confirmation makes disputes harder to resolve.
Always keep screenshots or emails that show cancellation requests and responses.
Assuming app store and web cancellations are the same
Assuming cancellation via the website will stop App Store or Google Play billing can be a mistake if you originally subscribed through those platforms.
If you used an app store, check and cancel the subscription there as well as contacting MyVitality support for account help.
Comparative recapQuick comparison table
| Topic | Quick summary |
|---|---|
| How to cancel | Cancel via website under Subscriptions, email support@myvitality.co.nz, call 0800 460 240, or post a written request. |
| Refunds | 30-day money-back for individual purchases with returned items and receipt; subscription refunds are not explicitly stated. |
| Consumer rights | Cooling-off applies to certain direct sales; Consumer Guarantees Act covers faulty goods; change-of-mind depends on policy. |
| Customer experience | Mixed: some positive product outcomes, many reports of refund and support difficulties - keep documentation. |
Takeaway
If you want to cancel, use the website first and keep clear records. Contact support quickly if you expect a refund and follow the 30-day return rules for products.
After cancelling
What to check
Confirm you received a cancellation confirmation and retain it for at least a few months in case of billing disputes.
Monitor your bank or card statements to ensure recurring payments have stopped.
Helpful links and contacts
- Login / Subscriptions: myvitality.co.nz/login
- FAQ: myvitality.co.nz/faq
- Terms & Conditions (returns): myvitality.co.nz/terms-and-conditions
- Support email: support@myvitality.co.nz
- Consumer rights: Consumer Protection NZ - Change of Mind
- Cooling-off info: Community Law - Cooling Off
Address
Postal address for MyVitality NZ
PO Box 34483, Birkenhead, Auckland 0746, New Zealand.
When to use the postal address
Use the postal address for written cancellation requests or to send returned items when requested by support.
Include your order number, name, and contact details in any posted correspondence to help processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.