Service de résiliation N°1 en Belgium
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Waking Up.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancel Waking Up: Easy Method
What is Waking Up
Overview
Waking Up is a meditation and mindfulness service offering guided lessons, courses, and theory with an app and web access.
It is sold as a subscription with in-app (App Store / Google Play) and direct web purchase options.
Content and features
Content includes daily meditations, lessons, and longer courses designed by the Waking Up team.
Access and features depend on your subscription plan and whether you subscribed via the app or the website.
How to cancel Waking Up
Cancel on iOS (App Store)
- Open the Waking Up app on your iPhone or iPad.
- Tap the Menu icon (bottom right) → Subscriptions.
- Follow the App Store prompts to cancel; the subscription remains active until the end of the current billing cycle.
- See Waking Up's guidance: help.wakingup.com.
Cancel on Android (Google Play)
- Open the Google Play Store and go to Subscriptions in your account.
- Find Waking Up and select Cancel subscription.
- Service remains active until the end of the current billing cycle.
- More information: help.wakingup.com.
Cancel on the Web
- Sign in to wakingup.com and navigate to More → Account Settings → Subscriptions, or Home → Account → Manage Subscription.
- Select Cancel Subscription and confirm; cancellation takes effect at the end of the billing cycle.
- See the online instructions: help.wakingup.com.
What happens when you cancel
Access after cancellation
When you cancel, access to paid content remains active until the end of your current billing period in most cases.
If you receive a refund, access may end immediately depending on the refund terms.
Auto-renewal and billing
Cancelling stops future auto-renewals; it does not usually prorate the current period unless approved under Waking Up's terms.
App-store purchases are subject to the App Store or Google Play billing cycles and controls.
Account data
Your Waking Up account and associated data typically remain unless you request account deletion under their policies.
Check Account Settings or contact support if you need data removal or account termination details.
Will I get a refund?
Waking Up refund policy
Waking Up offers a voluntary "risk‑free, money‑back guarantee": if you don’t find the service valuable, you may request a full refund.
The Terms of Service also allow pro‑rated refunds for unused portions if termination is requested and approved.
How to request a refund
- Email Waking Up support with "Refund Request" in the subject line; include purchase details and reason. See: help.wakingup.com.
- If you purchased via the App Store or Google Play, those platforms’ refund processes and timelines may apply; Apple handles App Store refunds per their guidance.
- Be aware that approved refunds can result in immediate loss of access to content.
Waking Up plans and pricing
Pricing summary
Below are the primary published plans and their listed USD prices; final NZD cost is determined at purchase by exchange rates and the App Store or payment provider.
No explicit NZD list price is publicly provided by Waking Up.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly Subscription (iOS App Store) | US$39.99 (converted to NZD at purchase) | Monthly | Full access to meditation content via App Store |
| Yearly Subscription (iOS App Store) | US$299.99 (converted to NZD at purchase) | Annual | Full access to meditation content via App Store |
| Monthly Subscription (Website) | US$19.99 (converted to NZD at purchase) | Monthly | Full access via direct web subscription, lower cost than in-app |
| Annual Subscription (Website) | US$129.99 (converted to NZD at purchase) | Annual | Full access via direct web subscription, best overall value |
Currency notes
Actual NZD charges depend on your bank, Apple/Google conversion rates, and any local taxes applied at purchase.
Check your receipt or the App Store / payment provider for the final NZD amount charged.
Your consumer rights in New Zealand
General consumer protections
New Zealand consumers have statutory rights when goods or services are faulty, not as described, or not fit for purpose.
These rights may provide remedies such as repair, replacement, or refund depending on the situation.
Practical steps under NZ rules
- First contact Waking Up support with details and receipts and request a remedy.
- If the purchase was via Apple or Google, you may need to follow their refund processes and escalate there if needed.
- If unresolved, consider contacting Consumer Protection, Citizens Advice Bureau, or Consumer NZ for guidance on escalation.
Limitations and notes
Waking Up’s published policies do not reference a statutory 14‑day cooling‑off period and rely on their voluntary money‑back guarantee.
If you believe your rights under NZ law have been breached, retain records and seek advice from a local consumer agency or legal adviser.
Customer experiences
Positive feedback
Many users praise Waking Up’s value and impact on wellbeing, describing reductions in depression and anxiety and deep integration into daily life.
Examples include Trustpilot reviews noting life improvements and a practical, rational approach to practice. See: Trustpilot.
Negative feedback
Complaints include pricing concerns, customer service delays, and technical issues such as web access when using a VPN.
Some users reported delays obtaining refunds and resorting to App Store refunds in those cases. See: Trustpilot.
Documentation checklist
Before cancelling
- Account email and username used for Waking Up.
- Receipt or order confirmation showing purchase date and amount.
- Device used to subscribe (iOS, Android, Web) and any subscription ID.
For refund requests or disputes
- Transaction ID or App Store / Google Play order number (screenshot if needed).
- Clear description of the issue and desired outcome (refund, cancellation, access restored).
- Any correspondence with support and timestamps of attempts to resolve.
Common mistakes
Cancelling in the wrong place
A frequent error is cancelling on the website when the subscription was bought through the App Store or Google Play.
If you subscribed in‑app, cancel via the App Store or Google Play to prevent future charges.
Missing proof and late escalation
Not saving receipts, screenshots, or transaction IDs can delay refunds or dispute resolution.
Also, some users wait too long before escalating to Apple/Google or a consumer agency; act promptly and keep records.
Comparative recap
Summary comparison
The table below compares the main plans to help decide where you subscribed and which refund route may apply.
| Plan | Price (USD) | Period | Best for |
|---|---|---|---|
| Monthly (iOS App Store) | US$39.99 | Monthly | Short‑term trial via iPhone/iPad |
| Yearly (iOS App Store) | US$299.99 | Annual | Committed annual users who bought in‑app |
| Monthly (Website) | US$19.99 | Monthly | Lower monthly cost via direct web subscription |
| Annual (Website) | US$129.99 | Annual | Best value for direct subscribers |
Recommendation
If price is the main concern, direct web subscriptions are lower in USD and may give better value after conversion.
If you need a refund, follow the provider route (App Store/Google or Waking Up support) tied to where you purchased.
After cancelling
What to expect next
Expect access to continue until the end of your paid period unless a refund is granted that terminates access immediately.
Monitor your bank or App Store / Google Play statements to confirm no further charges occur.
Useful links and contacts
- How to cancel: help.wakingup.com - cancel subscription
- Refund guidance: help.wakingup.com - request a refund
- Risk‑free pricing policy: help.wakingup.com - risk-free policy
- Terms of Service (includes termination details): m.wakingup.com - terms of service
- Send termination notices to: termination@wakingup.com
Address
Legal / mailing address
Sam Harris Media, LLC (seller of record)
16633 Ventura Blvd., Suite 815, Encino, CA 91436, United States
Support and termination contact
For termination notices: termination@wakingup.com
For refunds and account support: follow the instructions in the links above to contact Waking Up support via their help articles.
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FAQ
Avertissement important concernant les limites du service
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