Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aa Insurance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aa Insurance: Easy Method
What is Aa Insurance
Overview
Aa Insurance is a New Zealand insurer offering car, home, contents, landlord and related policies to personal customers. It provides online account management, claims handling and standard policy cover options common to the NZ market.
Who it suits
Aa Insurance is used by drivers and homeowners seeking online quotes, monthly payment options and standard comprehensive or contents cover. Product details, excesses and prices vary by profile and location.
How to cancel Aa Insurance
Cancel online (My AA Insurance)
For car, home, contents or landlord policies started before 28 April 2025 you can cancel online through the My AA Insurance portal.
- Log in to My AA Insurance.
- Select the policy you want to cancel.
- Choose "Update your policy" then "Cancel policy" and follow prompts.
Cancel by contacting AA Insurance
For policies started after 28 April 2025, or if you prefer help from staff, you must contact AA Insurance directly to cancel.
- Call the AA Insurance customer team or use the contact form on their website.
- Be ready with your policy number, personal details and reason for cancellation.
- AA may ask you to confirm cancellation in writing or by phone.
What happens when you cancel
Policy access and cover
Cover ends on the cancellation date agreed with AA Insurance. If cancellation is backdated (within the cooling-off period), cover may end from the policy start date.
Renewal and future quotes
Once cancelled, automatic renewals stop. If you shop for new cover later, prior policies and claims may affect future quotes.
Will I get a refund?
Cooling-off period refund
All AA Insurance policies include a 21-day cooling-off period from policy start. If no claim has been made, you can cancel within 21 days and receive a full refund.
Refunds for cooling-off cancellations are backdated to the policy start date.
Other refunds and exceptions
- If a refund is owed for policy or claim reasons, AA will contact you about payment.
- AA may ask you to call and provide bank account details so they can arrange the payment.
- Refunds may be adjusted for any time on risk or agreed deductions if outside the cooling-off period.
Aa Insurance plans and pricing
Sample plans
The table below shows sample quotes reported from third-party review sources. Actual prices will vary by personal details, location, vehicle, home value and excess levels.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Comprehensive Car (2017 Toyota Corolla, $500 excess) | NZ$82.66 | Monthly | Comprehensive cover, $500 excess, Auckland sample |
| Comprehensive Car (2017 Toyota Corolla, $1,000 excess) | NZ$73.58 | Monthly | Comprehensive cover, $1,000 excess, Auckland sample |
| Comprehensive Car (2020 Toyota Corolla, $500 excess) | NZ$94.01 | Monthly | Newer vehicle sample, $500 excess, Auckland |
| Comprehensive Car (2020 Toyota Corolla, $1,000 excess) | NZ$83.67 | Monthly | Newer vehicle sample, $1,000 excess, Auckland |
| Home & Contents Package ($60,000 contents, $700,000 rebuild) | NZ$197.20 | Monthly | Combined home & contents, specified sums and excesses, Auckland |
| Contents Insurance ($60,000 sum insured, $500 excess) | NZ$53.61 | Monthly | Contents only, specified sum insured and excess, Auckland |
Your consumer rights in New Zealand
Cooling-off rules
Under AA Insurance terms, you have a 21-day cooling-off period from policy start. If you cancel within that time and no claim has been made you are entitled to a full refund.
Refund process and dispute options
- AA must process refunds that are owed either for policy cancellations or claim adjustments.
- AA may request bank details to arrange payment; keep records of calls and written correspondence.
- If you cannot resolve a dispute with AA, consider contacting a free consumer advice service such as Consumer NZ or the insurer's approved dispute resolution scheme; check AA Insurance's website for current scheme details.
Customer experiences
Positive feedback
Some customers report fast, stress-free claim payouts. Examples include total loss claims paid within 24 hours after settlement on value and excess was agreed.
Common complaints
- Negative reviews cite rude or unhelpful customer service and slow or underpaid claim settlements.
- Users report technical issues with the online platform and disputes over valuation or metadata in photos.
- Some customers express frustration about changes to discounts or policy terms.
Documentation checklist
What to have before you cancel
- Policy number and policyholder name(s).
- Proof of identity (driver licence or passport) if requested.
- Bank account details for any refund payments.
Supporting documents for claims or disputes
- Claim reference numbers and correspondence history.
- Photographs, repair invoices, police reports (for vehicle theft or serious incidents).
- Any written confirmation of cancellation or promises from AA staff.
Common mistakes
Missing policy details
Customers sometimes call or email without their policy number or correct personal details. This delays verification and cancellation processing.
Assuming immediate refunds
Expecting an immediate refund can cause frustration. Refunds within the cooling-off period are due, but AA may require account details and time to process payments.
Comparative recap
Quick comparison
The table below summarises key points about cancelling and refunds with Aa Insurance versus a typical NZ insurer.
Comparison table
| Feature | Aa Insurance | Typical NZ insurer |
|---|---|---|
| Cooling-off period | 21 days from policy start; full refund if no claim | Usually 14 - 30 days depending on insurer; check policy |
| Online cancellation | Available via My AA Insurance for policies started before 28 April 2025 | Many insurers offer online cancellation or online chat; varies by provider |
| Contact to cancel | Must contact AA Insurance for other/newer policies or for help | Often possible by phone, email or online portal |
| Refund handling | AA will contact you and may ask for bank details to arrange payment | Common practice is to refund to the original payment method or via bank transfer |
| Sample pricing (monthly) | Examples: NZ$82.66 (2017 Corolla, $500 excess) to NZ$197.20 (home & contents) | Varies widely by personal profile, location and excess; compare quotes |
After cancelling
What to check immediately
Keep written confirmation of the cancellation and any refund arrangements. Verify the date the cover ends and any backdated refund details.
Helpful links and next steps
- AA Insurance: https://www.aainsurance.co.nz
- My AA Insurance portal (log in to manage policies): My AA Insurance
- Consumer information and dispute advice: Consumer NZ
Address
Postal address for correspondence
AA Insurance, P.O. Box 992, Shortland Street, Auckland 1140.
Keep records
Send cancellation letters by registered post or keep email confirmations and call reference numbers. Retain copies for at least 12 months in case of follow-up or dispute.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.