Cancel Abn Amro: Easy Method

What is Abn Amro

Overview

ABN AMRO is a commercial bank based in the Netherlands that provides retail and corporate banking services. It offers accounts, payment services, cards, loans and related products.

Presence in New Zealand

ABN AMRO has a local office in Auckland that handles regional corporate and client matters. Consumer-facing subscription services are not commonly offered by ABN AMRO in New Zealand.

How to cancel Abn Amro

Cancel subscriptions via the ABN AMRO app

• Open the ABN AMRO mobile app and go to the "Fixed Costs" feature.
• Tap the subscription you want to cancel and choose "Cancel for me" or "I'll cancel myself".
• "Cancel for me" lets the bank submit data and a signature on your behalf; cancellation is free and effective on the date you approve it in the app.
• Note: Some costs (for example health insurance or rent) may not be cancellable in the app.

Close accounts, loans and cards

• Close current or savings accounts via Internet Banking; processing is immediate when the balance is zero and associated debit cards are cancelled automatically.
• Repay a loan in full at any time (no extra charge) by using Internet Banking's "Full redemption" or by transferring the final amount to the specified account.
• Cancel credit cards via the Creditcard Online portal or by phone; there is a one-month notice period and you will receive confirmation including the final usable date.

What happens when you cancel

Access and account closure

When you close a current or savings account online, processing is immediate provided the account balance is zero.

After closure, associated debit cards are automatically cancelled and access to online statements may be restricted.

Loans, cards and registries

After full repayment a loan is automatically cancelled and ABN AMRO updates the Dutch credit registry (BKR); the register keeps records for five years.

When a credit card is cancelled you receive confirmation and the bank may reimburse part of any prepaid card fee.

Will I get a refund?

General refund policy

Refunds depend on the product. For accounts and loan repayments there is generally no refund as these are balance and repayment matters.

Prepaid card fees may be partially reimbursed when cancelling a credit card; you will receive confirmation detailing any reimbursement.

Insurance and special cases

• Short-term (single-trip) holiday cancellation insurance can only be taken out within 14 days of booking and covers certain unforeseen events. It does not cover predictable events or tour operator bankruptcy.
• If ABN AMRO or its insurance partner failed to provide required disclosure related to a credit contract, New Zealand cooling-off rules (see below) may affect cancellation and refund rights.

Abn Amro plans and pricing

Pricing summary

The ABN AMRO mobile app is free to download in New Zealand.

Listed fees below are Euro-denominated plans applicable in the Netherlands and may not apply to NZ customers.

Price table

Your consumer rights in New Zealand

Cooling-off under NZ law

Under the Credit Contracts and Consumer Finance Act 2003, there is typically a cooling-off period after required disclosure is provided.

The period is usually 5 working days if handed in person, 7 if electronic, and 9 if mailed.

Other consumer protections

• If the lender fails to supply required disclosure, you may be able to cancel at any time.
• Refunds after cancellation depend on whether services were received and reasonable costs may be deducted.

Customer experiences

Positive reports

• Long-term customers have reported satisfaction in some reviews, noting reliable service over decades.
• Third-party facilitators (e.g., cancellation services) have reported successful cancellations where letters and confirmations were generated.

Negative feedback

• Recent reviews report app bugs, service delays, and difficult customer service experiences.
• Common complaints include issues with account activation, app outages affecting payments, and delays in reimbursements.

Documentation checklist

Before you cancel

• Account number(s) and IBAN for the account you will close or use to repay a loan.
• Current debit and credit cards associated with the account.
• Download and save electronic statements you may need; post-closure access can be limited or fee-based.

When you submit a cancellation

• Photo ID and proof of address if requested by bank staff.
• Loan agreement or final redemption amount reference when repaying a loan.
• Evidence of prepaid fees if you expect a reimbursement (e.g., card fee receipts).

Common mistakes

Assuming all subscriptions can be cancelled in-app

Not all types of costs can be cancelled via the ABN AMRO app; items such as health insurance or rent often require direct contact with the supplier.

Check the app's Fixed Costs feature before relying on it to cancel every contract.

Failing to download statements or confirm balances

Customers sometimes close accounts without saving statements; after closure access may be restricted or charged.

Also ensure account balances are zero before initiating online closure to avoid processing delays.

Comparative recap

Quick comparison

After cancelling

What to check

• Save any written confirmation of cancellation and note effective dates.
• Confirm that associated cards are cancelled and final balances cleared.

Helpful links and contacts

• ABN AMRO main site
• ABN AMRO Netherlands (product portals)
• If you need local assistance contact the Auckland office address below for regional enquiries.

Address

Local office

ABN AMRO Bank N.V., Level 32, Vero Centre, 48 Shortland Street, Auckland, New Zealand

Notes about postal cancellations

No specific postal cancellation address beyond the Auckland office was identified; for some services you may need to use online portals or phone contacts instead.