Cancel Anz: Easy Method

What is Anz

Overview

ANZ (Australia and New Zealand Banking Group) is a major bank offering personal, business and home finance, insurance and payment services in New Zealand.

Services include everyday and business accounts, credit cards, personal and home loans, insurance products and international payments.

How ANZ operates in New Zealand

ANZ New Zealand provides branch, phone, internet and mobile app channels for managing accounts and cancellations.

Customer support, remediation and complaints are handled locally and can be escalated to independent schemes if needed.

How to cancel Anz

Cancel bank accounts

• Contact ANZ by phone (13 13 14), visit a branch, use the ANZ Plus app, or send secure bank mail.
• Ensure the account balance is zero and there are no pending transactions before requesting closure.

Cancel credit cards, loans and insurance

• Credit cards: cancel via phone, app chat, Internet Banking or branch once the card is fully paid; expect a final statement within ~7 days.
• Personal loans: phone or branch; variable-rate loans often close with no early fee; fixed-rate loans may incur an administrative fee and interest adjustment.
• Home loans: submit a discharge form and repay in full; allow around 10 business days for processing and expect possible discharge or break fees.
• Insurance: cancel any time; a cooling-off period may apply for full refund eligibility - otherwise pro-rata refunds minus admin fees.

What happens when you cancel

Access and transaction effects

Closed accounts are deactivated and electronic access (cards, internet/mobile banking) is removed or limited.

Any scheduled or pending payments must be cleared or redirected before closure to avoid failed transactions.

Data, statements and records

ANZ will produce a final statement (for credit cards usually within about 7 days) and retain records per legal requirements.

If you need copies of past statements after closure, request them before closing or ask ANZ how to access archived records.

Will I get a refund?

General refund policy

Refund eligibility depends on product type and timing; there is no universal 14-day bank product refund stated by ANZ.

Some refunds (remediation, overcharges) are processed into an eligible ANZ account or via a claim form if you are no longer a customer.

Common exceptions and timing

• Remediation refunds: ANZ aims to pay via account or claim and typically processes payments within five business days after approval. ANZ remediation
• Credit contracts: some consumer credit contracts have a statutory cooling-off period under NZ law (typically 5 - 9 working days depending on disclosure). See local guidance. CCCF Act info
• Insurance: pro-rata refunds usually apply, less an administration fee (commonly NZ$30 - $50).
• Credit cards: no cancellation fee but you forfeit unused reward points; ensure the balance is fully paid.
• App store purchases: refunds for app/subscription purchases are managed by Apple via their system, not by ANZ. Apple billing

Anz plans and pricing

Account and plan summary

The table below summarises common ANZ New Zealand plans, monthly fees and key features as of early January 2026.

GST applies where indicated; check ANZ rates pages for up-to-date details.

Your consumer rights in New Zealand

Complaint channels and escalation

You may file complaints via ANZ’s online form, secure bank mail, email (enquiry@anz.com), social channels, phone or by visiting a branch.

If ANZ does not resolve your complaint promptly - or within 60 days - you can escalate to the Banking Ombudsman Scheme for independent review. ANZ complaints

Statutory protections and dispute rights

• Credit Contracts and Consumer Finance Act 2003: certain consumer credit contracts can be cancelled within a statutory cooling-off period (typically 5 - 9 working days depending on how disclosure was delivered).
• Card disputes: report unauthorized or disputed card transactions to ANZ within 60 days; ANZ investigates and generally responds within ~15 business days and may provisionally credit your account. Card disputes

Customer experiences

Positive feedback

Some customers report fast, proactive fraud detection and helpful support from staff dealing with loan or fraud issues.

Positive notes often mention friendly branch or loan staff who assist straightforwardly with account matters.

Negative feedback

Many reviews note long wait times for customer support, inconsistent information and slow processing of payments.

Other complaints cite perceived poor customer service, online banking stability issues and frustrating dispute handling.

Documentation checklist

For account and card cancellations

• Identification (driver licence, passport or other ANZ-accepted ID).
• Account details (account number, card number) and final balance confirmation.
• Proof of settled transactions and redirected automatic payments where needed.

For loans, mortgages and insurance

• Loan or mortgage account number and current payoff figure (request a discharge/settlement figure).
• Signed discharge form for home loans and any solicitor or settlement agent instructions.
• Policy number and proof of any cooling-off cancellation request for insurance.

Common mistakes

Failing to clear pending transactions

Customers sometimes request account closure while direct debits or pending transfers remain, causing failed closures or reactivated charges.

Always confirm there are no pending transactions and settle or redirect automatic payments before closing.

Not checking fixed-rate loan break costs

Borrowers with fixed-rate personal or home loans may be surprised by break fees or an administrative fee (~NZ$300) and interest adjustments.

Request a full settlement figure including any break costs before deciding to repay or discharge a fixed-rate loan early.

Comparative recap

Quick product comparison

The table below compares common ANZ products on cancellation method, typical fees and refund prospects to help your decision.

After cancelling

What to check immediately

Keep your final statements and confirmation of closure. Verify that direct debits and automatic payments are cancelled or moved to another account.

If you expect a remediation refund, confirm the payment destination and timeframe with ANZ.

Useful links and next steps

• ANZ remediation and refunds: ANZ remediation
• ANZ complaints and escalation information: ANZ complaints
• Cancel a payment in goMoney: goMoney cancellation guide

Address

Official mailing address

Private Bag 92210

Victoria St West

Auckland 1142

Contact and head office information

For branch locations, head office details and further contact options, see ANZ’s contact page. ANZ contact page