Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fetch Tv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Fetch Tv: Easy Method
What is Fetch Tv
Service overview
Fetch TV is a subscription streaming and set‑top box service that offers free‑to‑air integration, channel packs and on‑demand movies and TV. It is primarily marketed and operated for Australian customers.
Availability in New Zealand
Fetch TV does not appear to have a dedicated New Zealand pricing or rollout; most public information and stores list prices in Australian dollars (AUD). New Zealand users should check availability with local ISPs or cross‑border providers before subscribing.
How to cancel Fetch Tv
If you subscribed directly via Fetch
- On your Fetch box: open My Account → Manage Subscription and follow the cancel prompts.
- Or sign in to your Fetch account portal and cancel from the Manage Subscription section.
- Cancellation typically takes effect at the end of your current billing period.
- Reference: Telstra / Fetch account information.
If you subscribed via a third party or app store
- Third‑party providers (Telstra, Optus, Aussie Broadband, iiNet, etc.) require cancellation through that provider - not via Fetch directly.
- You may need to contact the provider’s customer support and follow their cancellation process; returning rental equipment may be required to avoid charges.
- In‑app subscriptions purchased via the App Store or Google Play must be managed and cancelled in the respective platform subscription settings.
- See guidance on provider cancellations: quickcancellations.com and on app store management: App store subscription help.
What happens when you cancel
Access and billing
When you cancel a direct Fetch subscription, access commonly continues until the end of the current billing period. Your subscription will not renew after that date.
If you cancel via a third party, the timing and handling of final access and billing depend on that provider’s rules.
Data, account and equipment
Account data (purchase history, profile) may be retained according to Fetch/provider policies. Check your account portal or provider documentation for retention details.
If you rented a Fetch set‑top box from a provider, you may need to return it to avoid ongoing or equipment charges.
Will I get a refund?
Fetch's stated policy
Fetch’s publicly available material does not set out an explicit blanket refund policy for subscription purchases. There is no clear reference to a 14‑day automatic refund in their online materials.
In‑app purchases through Apple or Google must follow those platforms’ refund procedures and policies.
Exceptions and alternatives
- If you purchased through the App Store or Google Play, request refunds from Apple/Google using their refund processes.
- Where no vendor refund is offered, consumer protections under New Zealand law (see next section) may provide remedies for certain faults or misrepresentations.
- Document your subscription, dates and communications if you plan to dispute charges or seek a statutory remedy.
Fetch Tv plans and pricing
Summary
Fetch TV plans and channel packs are typically listed in Australian dollars and vary by content bundles and provider.
Because New Zealand‑specific pricing was not found, the table below uses a general placeholder for pricing.
Pricing notes
Check the seller or provider you subscribed through for precise pricing and currency details.
| Plan or item | Price | Notes |
|---|---|---|
| Fetch TV plans and channel packs | Varies | Pricing generally shown in AUD; NZ pricing not publicly listed. |
| In‑app subscriptions (App Store / Google Play) | Varies | Managed and billed by the app platform; currency depends on your store account. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act provides remedies if goods or services are faulty, not as described, or fail to meet reasonable expectations. Businesses cannot contract out of these rights.
If a subscription service is misrepresented or fails to deliver the promised service, the CGA may apply.
How to use your rights
- Keep receipts, screenshots of offers and records of communication with the seller or provider.
- If you cannot resolve a dispute with the provider, contact Consumer Protection, Consumer NZ, or Citizens Advice Bureau for guidance on next steps.
- Fetch’s stated policies do not override statutory consumer protections in New Zealand.
Customer experiences
Positive feedback
Many users value Fetch for its free‑to‑air streaming integration and the flexibility to add or remove channel packs when subscribed directly.
Direct subscribers often note the ability to cancel anytime through their account as a positive feature.
Negative feedback
Customers report difficulty finding cancellation pathways, especially when contact details are unclear or hidden on Fetch’s site.
Subscriptions through third parties can be cumbersome to cancel and sometimes require long waits or multiple contacts with the provider.
Documentation checklist
Before you cancel
- Subscription account email and login details.
- Record of payment method and billing dates.
- Proof of purchase or plan confirmation.
If you need a refund or dispute
- Copies of all communications with Fetch or the third‑party provider.
- Bank or card statements showing recurring charges.
- Any screenshots of advertised terms, trial offers or cancellation pages.
Common mistakes
Mistakes when cancelling
Assuming cancelling on the Fetch box applies to third‑party provider accounts is a common error. These are often separate systems and do not sync automatically.
Another mistake is cancelling the app but not the app‑store subscription, which can leave recurring charges in place.
How to avoid ongoing charges
Always confirm cancellation by checking for a confirmation message or email and by reviewing your next billing date in your account or with the provider.
Return any rented equipment promptly if your provider requires it to stop equipment or rental fees.
Comparative recap
At a glance
The table below summarises key differences between cancelling a direct Fetch subscription, cancelling via a third‑party provider, and in‑app subscriptions.
Quick comparison
| Aspect | Direct subscription (Fetch) | Third‑party provider | App Store / Google Play |
|---|---|---|---|
| How to cancel | My Account → Manage Subscription on Fetch box or account portal | Cancel through the provider’s customer support or account portal | Manage subscriptions in the App Store or Google Play account settings |
| Refunds | No explicit general refund policy stated; varies | Subject to provider’s refund policy | Request refunds from Apple/Google per their policies |
| Effective date | Typically end of current billing period | Depends on provider terms | Depends on platform rules; check subscription status |
| Equipment return | May be required if rented via a provider | Often required; follow provider instructions | Not usually applicable unless hardware was rented |
| Ease of cancellation | Generally possible online but some customers report hidden contact details | Can be cumbersome and time‑consuming | Managed by app store; straightforward if you know platform steps |
After cancelling
What to check
- Confirm you received a cancellation confirmation email or on‑screen message.
- Verify the next billing date shows no renewal or that the subscription status is cancelled.
- Check your bank or card for any unexpected further charges and keep records.
Helpful links
- Telstra / Fetch account information
- How to unsubscribe (third‑party guide)
- Managing in‑app subscriptions
- Fetch returns and policy information (provided link)
Address
Postal address
FetchTV Pty Ltd, Attn: Customer Service, Level 13, 100 Arthur St, Sydney NSW 2060, Australia
Notes
No separate New Zealand postal address for cancellations was found. If you require NZ‑specific support, contact your local provider or the seller you used to subscribe.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.