Cancel Icbc: Step-by-Step Guide

What is Icbc

Overview

Icbc in this guide refers to the providers and services visible in the available New Zealand documentation, including Industrial and Commercial Bank of China (New Zealand) and the broker/intermediary ICIB Brokerweb Limited.

The information used here is drawn from public payment and policy terms and app listings; it focuses on cancellation and refund practicalities for customers in New Zealand.

Who provides these services

ICIB Brokerweb Limited is named in the payment terms and conditions as the customer-facing intermediary for cancellations and refunds.

ICBC-related mobile apps (for example ICBC Smart Invest and ICBC Business) are listed as free to download, while ICIB handles brokered policy interactions per their terms.

How to cancel Icbc

Contact customer service

Customers must contact ICIB Brokerweb Limited customer service to cancel a policy; there is no documented self-serve cancellation via App Store, Google Play, or a public web form.

Locate the customer service channel on the provider website or any policy paperwork and ask for the cancellation process and confirmation requirements.

Step-by-step cancellation process

• Gather your policy number, personal ID, and payment details.
• Contact ICIB Brokerweb Limited customer service (use the contact methods on their website or on your policy documentation).
• State you want to cancel and request the required steps and any forms to sign.
• Send any requested written confirmation or signed cancellation instruction as directed.
• Request written confirmation of the cancellation, an effective cancellation date, and any refund status.

What happens when you cancel

Access and service termination

Cancellation normally stops future billing and terminates the policy or service per the provider’s terms from the effective date given in the confirmation.

Do not assume immediate online access termination; ask for the precise effective date and any remaining obligations.

Records and renewal

The provider will retain records as required by law and their own policies; request copies of final statements or closing documents for your records.

If the policy had automatic renewal, confirm that auto-renewal has been stopped and ask for a confirmation number or email.

Will I get a refund?

Refund policy

If a payment was made in error, customers must contact ICIB within 2 working days to discuss a refund.

Refunds are handled according to the provider’s payment terms and may require evidence of the error and completion of internal checks.

Exceptions and conditions

• Refunds may be declined or adjusted under the contractual terms of the policy or product.
• Timing and method of refund depend on the provider’s processes and the original payment method.
• Contact within the 2 working day window is required to raise an erroneous payment claim per the terms.

Icbc plans and pricing

Available items

Notes on pricing

No NZD pricing or in-app subscription fees for ICBC-related apps in New Zealand were found for 2024/2025; listed ICBC apps appear free to download publicly.

If you are asking about a specific ICBC or ICIB product beyond these apps, provide the product name for a more specific pricing check.

Your consumer rights in New Zealand

Codes and legislation

ICIB Brokerweb Limited is governed by and adheres to the IBANZ (Insurance Brokers Association of New Zealand) Code of Professional Conduct.

The company also complies with the requirements of the Insurance Intermediaries Act 1994 as set out in their payment terms and conditions.

What you can do if you have a dispute

• Raise the issue with the provider’s customer service first and request escalation if unresolved.
• Refer to the IBANZ Code of Professional Conduct for standards the intermediary should meet.
• Seek independent advice or legal help if the outcome is unsatisfactory or unclear.

Customer experiences

What to expect from interactions

Public review data for ICIB/ICBC cancellation experiences was not available in the verified dataset used for this guide.

Generally, expect response times to vary and to be asked for supporting documents when requesting cancellations or refunds.

Balanced considerations

Positive outcomes commonly include receiving timely confirmations and refunds when requests are well-documented and made promptly.

Negative outcomes often relate to missed refund windows, incomplete paperwork, or confusion over which entity (broker vs bank/app) handles the cancellation.

Documentation checklist

Required documents

• Policy or account number and product name.
• Proof of identity (photo ID) and contact details.
• Payment receipt or bank statement showing the charge.
• Written cancellation request or signed cancellation form if requested.

Helpful additional documents

• Evidence of payment error if seeking a refund (screenshots, timestamps).
• Correspondence with customer service (emails, reference numbers).
• Bank account details for refund transfers, if required by the provider.

Common mistakes

Mistakes when cancelling

Waiting too long to contact the provider is a frequent error; for refunds, the verified terms require contact within 2 working days for erroneous payments.

Another common mistake is assuming app-store or payment-platform self-service cancels the provider policy - the terms do not document this option.

Mistakes with refunds

Failing to provide proof of the payment error or incomplete banking details can delay or prevent refunds.

Not obtaining written confirmation of cancellation and refund status can make follow-up and dispute resolution harder.

Comparative recap

Summary table

Key differences

Cancellations and refunds are handled through the broker/provider channels rather than app-store self-service, according to the available payment terms.

Act quickly for erroneous payment claims and keep clear documentation to support any refund request.

After cancelling

Next steps

Keep the cancellation confirmation, final statements, and any refund confirmation for your records.

Monitor your bank account for any refund and follow up with the provider if the expected refund does not arrive in a reasonable timeframe.

Useful links

• ICIB payment terms & conditions (source)
• ICIB official website

Address

Main office

Level 11, 188 Quay Street, Auckland CBD, Auckland, New Zealand

Mailing and correspondence

No single postal address dedicated exclusively to cancellations was identified in the available data; use the main office address and the provider’s customer service contact details for written correspondence.