Cancel LV= online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lv= service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lv=: Easy Method
What is Lv=
Overview
Lv= (also styled LV=) is a mutual insurer best known for life, travel and car insurance products. It operates primarily in the UK marketplace and publishes product terms that vary by the type of cover.
Presence in New Zealand
There is no evidence that LV= has a local office or New Zealand-based products; most official contact channels and postal addresses are UK-based. New Zealand consumers should check whether a product sold to them is subject to local law or UK terms.
How to cancel Lv=
By product (phone and written)
- Travel insurance (Web): Call 0330 678 6222 to cancel. Have your policy number and purchase details ready.
- Life insurance (Web): Call 0800 678 1906 or write to the insurer to cancel. Include your plan details when writing.
- Car insurance (sold vehicle): Call 0330 678 5111 to cancel a policy after you have sold the car.
App Store / Google Play subscriptions
- If you purchased via Apple App Store or Google Play, you must cancel via the relevant store's subscription management - not through the LV= website.
- Use the Apple or Google support pages to request refunds or manage recurring billing if applicable.
What happens when you cancel
Coverage end and timing
Cancellation will end your cover from the cancellation date set by LV= and confirmed in writing or by phone. If you cancel within a cooling-off window you may receive a refund subject to product rules and claim history.
Renewals and future cover
Cancelling stops future renewals. If you later want cover again you will normally need to apply anew and may face different terms or premiums.
Data and records
LV= will retain records necessary for regulatory and claims purposes as described in its privacy policy. Ask for written confirmation of the cancellation and keep it with your records.
Will I get a refund?
Summary by product
- Travel: Full refund if cancelled within 14 days of receiving documents and the policy length is over 28 days. No refund if cancelled later or if cover is less than 28 days.
- Life: Premiums are refunded if the plan is cancelled within 30 days of the plan starting. If cancelled after 30 days there is no refund and no cash-in value.
- Car (sold vehicle): If cancelled within the 14-day cooling-off period and no claim has been made, refund is given minus a £40 cancellation charge. If a claim has been made or cancellation occurs after the cooling-off period, generally no refund applies.
Exceptions and App Store purchases
- If any claim has been made during the period, refunds are often withheld or reduced - check the specific policy terms.
- Subscriptions purchased through Apple or Google must be refunded and managed through those stores; LV= cannot directly cancel those store subscriptions for you.
Lv= plans and pricing
Plans offered
The table below summarises common LV= plan types and cancellation/refund routes. Prices are not available for New Zealand and therefore listed as 'Varies'.
Pricing note
If you need specific premium or pricing details for a territory, contact LV= directly or consult the policy documents provided at purchase.
| Plan | How to cancel | Refund policy | Price |
|---|---|---|---|
| Travel Insurance | Call 0330 678 6222 | Full refund if within 14 days of receiving documents and cover >28 days; otherwise no refund | Varies |
| Life Insurance | Call 0800 678 1906 or write to insurer | Premiums refunded if cancelled within 30 days of plan start; no refund after 30 days, no cash-in value | Varies |
| Car Insurance (sold vehicle) | Call 0330 678 5111 | Within 14-day cooling-off and no claim: refund minus £40; after 14 days or if claim made: generally no refund | Varies |
Your consumer rights in New Zealand
Cooling-off and free-look norms
Under New Zealand consumer law many insurance products offer a short 'free-look' or cooling-off period (commonly 14 or 15 days) allowing cancellation and a full refund if no claim has been made.
Applying NZ law to foreign insurers
LV= policies are UK products that commonly use 14- or 30-day cooling-off terms. New Zealand consumers should verify whether a specific product sold to them is governed by NZ law or by UK terms in the policy wording.
Where to get help
For NZ-specific disputes consider contacting your bank or card issuer (for chargebacks) or a local consumer advice body. For an example of NZ insurer practice see KiwiCover’s cancellation page.
KiwiCover - Cancelling your policy
Customer experiences
Positive feedback
Customers often praise competitive pricing and value for money as well as clear website information and efficient claims handling.
Many reviews note helpful and professional staff in claims interactions.
Negative feedback
Some users report technical problems with the website, such as issues saving quotes or logging in, which complicated cancellation or policy changes.
There are isolated complaints about difficulty cancelling online and not receiving written confirmation after cancellation requests.
Documentation checklist
What to have ready
- Policy number and product name.
- Full name, date of birth and contact details of the policyholder.
- Date of purchase, start date of cover and copies of policy documents.
- Proof of sale (for car insurance: e.g., bill of sale) if cancelling due to sale of vehicle.
- Records of any claims made since policy start.
- Preferred refund bank details or card information (if required).
Proof and confirmation
- Keep screenshots or confirmation emails of cancellation requests or phone reference numbers.
- If writing, send cancellation letters to the insurer's stated address and keep tracked delivery receipts.
Common mistakes
Assuming online cancellation always works
Some customers assume an online cancellation will be processed immediately. If you cancel by phone, ask for and keep a written confirmation or reference number.
Missing the cooling-off window
Waiting past the 14- or 30-day cooling-off period may forfeit refund rights. Check the exact period for your product and act promptly if you wish to cancel.
Trying to cancel app-store purchases via insurer
Subscriptions bought through the Apple App Store or Google Play must be managed through those stores. Contacting LV= will not stop store-managed recurring billing.
Comparative recap
Quick comparison
The table below summarises cooling-off, refund outcomes and cancellation routes for common LV= products relevant to New Zealand consumers.
How to use the recap
Use this table to decide which contact method to use and whether you are likely to receive a refund before contacting LV= or the app store.
| Product | Cooling-off period | Refund outcome | Cancel method |
|---|---|---|---|
| Travel Insurance | 14 days from receiving documents | Full refund if within 14 days and cover >28 days; otherwise no refund | Call 0330 678 6222 |
| Life Insurance | 30 days from plan start | Premiums refunded within 30 days; no refund after 30 days | Call 0800 678 1906 or write |
| Car Insurance (sold vehicle) | 14-day cooling-off | Refund minus £40 if within 14 days and no claim; otherwise generally no refund | Call 0330 678 5111 |
| App Store / Google Play subscriptions | Subject to store rules | Refunds handled by App Store / Google Play policies | Manage via Apple or Google subscription settings |
After cancelling
Check for confirmation and refunds
Confirm you receive written cancellation confirmation and, if applicable, details of any refund and the amount. Monitor your bank or card account for the refund.
Useful links and next steps
- LV= official website - contact and policy details.
- Apple - cancel subscriptions
- Google Play - cancel or turn off subscriptions
- LV= reviews on Trustpilot
Address
Official postal address
LV= Protection, PO Box 341, Wymondham, NR18 8HR (United Kingdom).
New Zealand note
This is a UK postal address; no New Zealand cancellation address for LV= was found. If you are in New Zealand, confirm which jurisdiction applies to your policy and use the appropriate contact channel listed above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.