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Cancellation service #1 in Canada
Old Republic Home Warranty (operating as Old Republic Home Protection, ORHP) is a service-contract provider that arranges repair or replacement of covered home systems and appliances through a network of contractors. It handles claims intake, vendor dispatch and billing under plan terms specified in your contract.
Note: ORHP is primarily U.S.-based and does not publish Canadian-dollar (CAD) pricing; availability in Canada is limited and plan details should be confirmed by contract. Review your Declaration of Coverage for the exact terms that apply to your plan.
When your cancellation is accepted, your plan terminates and you can no longer submit new service requests under that contract. Scheduled or in-progress vendor appointments may be affected - confirm with ORHP whether outstanding requests will be completed before termination.
Cancellation typically stops future automatic renewals and recurring payments, but any charges already incurred (approved service costs, trade-call fees, etc.) may be deducted from any refund. ORHP will retain account and claim records as required by its policies and applicable law; keep copies of all documents you submitted.
If you cancel within the first 30 days you may be eligible for a full refund, subject to the terms in your Declaration of Coverage (ConsumerAffairs). After the initial period, refunds are generally pro‑rata: the refundable amount is adjusted for service costs and any applicable processing fee. Consumer advocacy sources note a US$50 processing fee may be applied in many cases (Consumer Advocacy Services).
Some guidance indicates plans can be non‑cancellable except for limited reasons such as non‑payment, fraud/misrepresentation, mutual agreement, or imminent harm/threat; where cancellation is allowed under those circumstances, the same pro‑rata refund minus service charges and fees generally applies. Always confirm refund entitlement and exact amounts from your Declaration of Coverage and ORHP customer service.
| Plan | Price (CAD) | Notes |
|---|---|---|
| System-only | Varies | Contact ORHP or review Declaration of Coverage for details |
| Appliance-only | Varies | Pricing not published in CAD; availability may differ by region |
| Combo/Comprehensive | Varies | Plan components and limits vary by contract |
If you purchase coverage from Old Republic entities operating in Canada, you can submit a formal complaint in writing to their Resolution Officer at the Ontario office; ORICan provides complaint-procedure details and escalation steps on its website (orican.com/complaint-procedures).
If you remain unsatisfied after exhausting the company’s internal procedures, you may escalate to the General Insurance OmbudService (GIO) or another applicable independent dispute-resolution body. These services are typically free and handle property and casualty insurance disputes; follow the ORICan/ORHP complaint instructions for the correct escalation path.
Customers often report quick vendor dispatch and effective repairs when claims are accepted; many praise the online portal’s usability and responsive staff for routine service coordination. ORHP highlights a 30‑day service guarantee for repeat issues in some communications.
Negative experiences commonly cited include long hold times, difficulty contacting representatives, coordination problems between departments, denials or delays on claims customers expected to be covered, and contractor no‑shows or poor workmanship. Some consumers describe unexpected trade‑call fees or coverage interpretation issues - review contract language carefully.
Common errors include not reading the Declaration of Coverage first (it contains the controlling cancellation rules), assuming a universal 14‑day cooling‑off period applies, and attempting to cancel through an app store or mobile app when no in‑app method exists. Other mistakes are failing to submit a written cancellation when required, not keeping proof of submission, and not accounting for possible deductions (service costs and processing fees) when expecting a refund.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 30 days (web form / written) | Full refund (subject to contract) | Low |
| Cancel after 30 days (standard request) | Pro‑rata refund minus service costs and possible US$50 processing fee | Medium |
| Cancel for limited/specific reasons (non‑payment, fraud, harm) | Pro‑rata refund minus service costs and possible US$50 processing fee | Medium - High (requires verification) |
After you submit cancellation, keep copies of all confirmations and monitor your bank or card statements for any remaining charges or refunds. If you do not receive written confirmation within a reasonable time, follow up with ORHP customer service and retain copies of your communications.
Helpful links: ORHP Plan Cancellation Submission form (orhp.com/plan-refund), ORHP blog on repeat-service guarantee (orhp.com/blog/it-failed-again), complaint-procedures for Canada (orican.com/complaint-procedures), and consumer reports on refund/claims experiences (consumeraffairs.com).
Old Republic Home Protection, P.O. Box 5017, San Ramon, CA 94583. Sending cancellation by registered mail (return receipt) to this P.O. Box is advisable when a written cancellation is required; always retain proof of mailing and delivery.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.