Cancel SOVEREIGN INSURANCE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sovereign Insurance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sovereign Insurance: Easy Method
What is Sovereign Insurance
Overview
Sovereign was a New Zealand insurance brand offering health and membership-style insurance products. Policy administration and lifecycle management are now handled by AIA New Zealand Limited.
Current management
Policies, documentation changes and written notices for former Sovereign products are dealt with by AIA New Zealand.
For official terms and policy wording see the Sovereign/AIA online terms and privacy pages.
How to cancel Sovereign Insurance
Cancel if you purchased on sovereign.nz
- Log in to your account on sovereign.nz if available and follow the subscription/cancellation options provided.
- If an online cancel option is not available, send a written cancellation notice by post to AIA (see Address section below).
- Include your policy or membership number, full name, contact details and a clear statement that you wish to cancel.
Cancel if you purchased via Apple App Store or Google Play
- Manage and cancel the subscription directly through your Apple ID subscriptions or Google Play account.
- Sovereign/AIA cannot cancel or issue refunds for subscriptions purchased through the App Store or Google Play - only Apple or Google can process those requests.
- Refer to Apple or Google support pages for step-by-step cancellation and refund requests.
What happens when you cancel
Access and coverage
Coverage usually ends according to the policy terms or at the end of the current paid period. Check your policy wording or confirmation from AIA for exact effective dates.
Policy renewal and record keeping
Automatic renewals stop when a valid cancellation is processed. AIA retains policy records as required by law and their privacy policy.
If you need confirmation, request written acknowledgement of cancellation from AIA and keep it for your records.
Will I get a refund?
Sovereign / AIA refund stance
Sovereign’s Subscriptions Terms state membership subscriptions are non‑refundable once paid unless otherwise specified.
Expect no automatic 14‑day refund entitlement from Sovereign/AIA for subscription payments unless the policy explicitly allows it.
App Store / Google Play exceptions
- For purchases made through Apple’s App Store or Google Play, refunds and eligibility are governed solely by Apple or Google.
- Contact Apple or Google support to request refunds for app store purchases; Sovereign/AIA cannot process those refunds.
Sovereign Insurance plans and pricing
Plan overview
No publicly available sources list exact NZD pricing for specific Sovereign plans for 2024/2025.
Below is a general table showing illustrative plan names; specific pricing varies by plan and customer circumstances.
| Plan name | Typical pricing (NZD) |
|---|---|
| Basic / Entry plan | Varies |
| Standard plan | Varies |
| Comprehensive / Plus plan | Varies |
| Family or Group plan | Varies |
Your consumer rights in New Zealand
Cooling-off and contract rights
New Zealand law provides a 14‑day cooling‑off period for some unsolicited consumer contracts, but Sovereign’s terms do not automatically grant a 14‑day refund right for membership subscriptions.
Do not assume an automatic statutory refund through Sovereign/AIA without checking your specific policy terms.
App‑store purchases and statutory rights
- App store purchases are transacted with Apple or Google; any statutory consumer rights that apply must be pursued via their processes and applicable NZ law.
- Sovereign/AIA is not able to control refunds or cancellations processed by Apple or Google for app purchases.
Customer experiences
Positive feedback
Many reviewers praise the online claims process, prompt reimbursements and user‑friendly website features.
Customers often note affordability and efficient handling of claims, with reimbursements arriving quickly in bank accounts.
Negative feedback
Negative comments are less common but usually relate to specific claim exclusions or processing frustrations.
Examples include disputed items being declined (for example, certain pharmacy services) - check your policy exclusions carefully.
Documentation checklist
What to include in a written cancellation
- Your full name as on the policy
- Policy or membership number
- Clear statement of intent to cancel and desired cancellation date
- Contact details (phone and email) for confirmation
Supporting documents
- Proof of identity if requested (e.g., copy of driver licence or passport)
- Receipts or subscription confirmation for app store purchases if relevant
- Any correspondence or reference numbers from prior communications
Common mistakes
Assuming Sovereign/AIA can cancel app‑store subscriptions
A frequent error is attempting to cancel an App Store or Google Play subscription via Sovereign/AIA. Those subscriptions must be managed through Apple or Google.
Expect no direct refund or cancellation action from Sovereign/AIA for app store purchases.
Not sending a written notice or missing policy details
Another common mistake is failing to send written notice to the correct postal address or omitting the policy number, which delays processing.
Always include full policy details and keep a copy of your cancellation notice and any postal tracking information.
Comparative recap
Quick comparison
The table below summarises key differences depending on how you purchased your subscription.
| Feature | Direct purchase via sovereign.nz (AIA managed) | Purchase via Apple App Store / Google Play |
|---|---|---|
| How to cancel | Cancel via your Sovereign/AIA account or send written notice to AIA | Cancel via Apple ID subscriptions or Google Play subscriptions |
| Who processes refunds | AIA/Sovereign for qualifying cases per policy terms (generally non‑refundable) | Apple or Google only - Sovereign/AIA cannot issue these refunds |
| Recommended contact | AIA New Zealand (see Address section) | Apple Support or Google Play Support via your app store account |
After cancelling
What to expect
Request written confirmation of your cancellation and keep any confirmation numbers or correspondence from AIA.
Monitor your bank statements to ensure no further charges occur after the cancellation effective date.
Helpful links and support
- Sovereign / AIA privacy and terms
- Third‑party summary about pausing, switching or cancelling memberships
- Customer reviews on Trustpilot
- Apple Support (for App Store purchases)
- Google Play Help (for Google Play purchases)
Address
Postal address for written cancellations
Send written cancellation notices and supporting documents to the AIA postal address:
AIA New Zealand Limited, Private Bag 92499, Victoria Street West, Auckland 1142, New Zealand
Request confirmation
Include a request for written acknowledgement and allow reasonable processing time; retain proof of posting or delivery for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.