Cancel STAYSURE online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Staysure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Staysure: Easy Method
What is Staysure
Overview
Staysure is a UK-based travel insurer offering single-trip and annual travel insurance for international travellers, including customers from New Zealand.
The company markets policies that often include cover for pre-existing medical conditions and provides online and phone support.
Who it is for
Staysure is commonly chosen by travellers who want straightforward online purchasing and explicit medical-condition options.
Policies can suit single trips, frequent travellers, and those needing specialised covers such as cruise or winter sports options (policy availability varies).
How to cancel Staysure
Online and phone cancellation
- Locate your policy documents and policy number before contacting Staysure.
- Contact Staysure via their help pages or the customer service phone number shown on your policy documents to request cancellation.
- Explain whether you are within the 14-day cooling-off period and confirm you have not travelled or made/ intend to make a claim.
- Keep any confirmation or reference number sent by Staysure after cancelling for your records.
App-store and third-party purchases
- Staysure does not have a mobile app, so cancellation via App Store or Google Play is generally not applicable for direct sales.
- If a subscription was purchased through an app store or third party, follow the store’s cancellation flow: iOS Settings → Subscriptions, or Google Play → Payments & Subscriptions.
- Provide store confirmation to Staysure if applicable so they can update their records.
What happens when you cancel
Cover and renewals
Once cancellation is confirmed, your travel cover ends from the cancellation date unless Staysure specifies otherwise.
Automatic renewals will stop when you cancel; check confirmation to ensure renewal has been cancelled too.
Data and policy records
Staysure will retain policy records and communications as part of their business records; keep copies of your cancellation confirmation.
If you have an ongoing claim or intend to make one, cancelling may affect claim handling - notify Staysure and follow their guidance.
Will I get a refund?
Within the 14-day cooling-off period
- If you cancel within 14 days of issue or receipt of documents (whichever is later) you are entitled to a full premium refund provided you have not travelled and have not made or intend to make a claim.
- Requesting the refund requires contacting Staysure and confirming the policy has not been used; keep written confirmation.
- Reference: Staysure cancellations.
After the cooling-off period
- No refund is normally provided after the 14-day cooling-off period unless Staysure exercises discretion in exceptional circumstances (for example bereavement or changes causing declined medical cover).
- Annual policies cancelled after the cooling-off period do not receive pro-rata refunds for unused months.
- When disputing a refusal you may consider available consumer options in New Zealand (see rights section).
Staysure plans and pricing
Policy types
Staysure offers multiple types of travel insurance policies such as single-trip and annual multi-trip covers, plus specialised covers (availability and features vary by policy).
Exact policy inclusions and eligibility depend on the product and your answers at purchase.
Pricing and quotes
Exact pricing in New Zealand dollars is not published publicly; quotes are typically provided in GBP for UK/European sales.
Request a personalised quote via Staysure’s website or contact support for NZ-specific pricing and options.
| Policy type | Price / Notes |
|---|---|
| Single-trip | Varies |
| Annual (multi-trip) | Varies (no pro‑rata refunds after cooling-off) |
| Specialist covers (e.g. cruise, winter sports) | Varies |
| Pre-existing medical cover options | Varies - confirmed at quote |
Your consumer rights in New Zealand
Key laws that apply
New Zealand consumer protection laws require services to be fit for purpose and not misleading under the Consumer Guarantees Act and Fair Trading Act.
Insurers must make cancellation terms clear and must not misrepresent cover; the 14-day cooling-off practice aligns with local expectations.
What you can do if terms seem unfair
- If you believe cancellation terms or fees are unfair, you can seek remedies including a chargeback, raise a Disputes Tribunal claim, or notify the Commerce Commission.
- Useful guidance on travel insurance and consumer rights is available from New Zealand consumer sites.
- Reference: Consumer Protection - travel insurance
Customer experiences
Positive feedback
- Users often praise Staysure’s user-friendly website and clear information, plus a straightforward online form.
- Customer service is frequently described as professional, helpful and patient on both phone and online channels.
- Many customers highlight competitive pricing and good value, especially for those with pre-existing medical conditions.
Negative feedback
- Some reviewers feel policy exclusions have increased over time, reducing perceived value of cover.
- Claims processing can be slow in some cases; reviews mention delays of several months for certain claims.
- There are occasional reports of renewal price increases or mismatches in issued policy details.
Documentation checklist
Before you cancel
- Policy number and purchase date.
- Full name of insured and travel dates.
- Copy of policy documents or emails showing terms and cooling-off period.
If you need to claim or show exceptional circumstances
- Proof you have not travelled (boarding passes, flight cancellations) if claiming refund in cooling-off period.
- Evidence of exceptional circumstances (e.g. death certificate for bereavement, medical letters for declined medical cover).
- Any correspondence or claim reference numbers from Staysure.
Common mistakes
Missing the cooling-off window
A common error is assuming you can get a refund after the 14-day cooling-off period. Staysure generally provides a full refund only within that window and only if you have not travelled or made/intend to make a claim.
Check dates carefully - the 14 days starts from issue or receipt of documents, whichever is later.
Assuming app-store cancellation applies
Because Staysure does not have an official mobile app, cancelling via App Store or Google Play is usually not relevant for direct policies.
If a purchase was routed through an app store or third party, follow that store’s subscription cancellation flow and notify Staysure with proof.
Comparative recap
Summary
Key points at a glance: full refund within 14 days if unused, no routine refunds after that, and annual policies get no pro‑rata refunds once cooling-off ends.
Exceptional refunds may be granted at Staysure’s discretion in limited situations.
Quick comparison table
| Issue | Staysure policy |
|---|---|
| Refund within 14 days | Full refund if not travelled and no claim intended |
| Refund after 14 days | No refund except exceptional circumstances at insurer’s discretion |
| Annual policy unused months | No pro‑rata refunds after cooling-off |
| Cancel via mobile app | Not applicable - Staysure has no official app; use Staysure contact or store flows if purchased via app store |
After cancelling
Next steps
Keep your cancellation confirmation and any refund correspondence in case of disputes or for tax/expense records.
If you need new cover, shop for alternative policies promptly to avoid gaps in protection.
Useful links
- Staysure - All about cancellations
- Staysure - App information
- Consumer Protection NZ - Travel insurance
- Consumer NZ - Travel insurance guidance
Address
Correspondence address
Staysure
Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton NN4 7YB, UK
Notes
No specific New Zealand postal address was located; the UK address above is used for correspondence by many international policyholders.
If you need a local contact, request regional guidance from Staysure customer service when you call or email.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.