Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Super Home Warranty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Super Home Warranty: Easy Method
What is Super Home Warranty
Overview
Super Home Warranty is a home warranty service that provides cover for household systems and appliances under a contractual plan. Coverage, fees and claims handling are defined in the provider's Terms & Conditions.
What it covers
Coverage typically includes breakdowns of covered appliances and home systems as specified in the plan documents. Exact inclusions, exclusions and service limits are set in the plan wording.
How to cancel Super Home Warranty
Direct cancellation (required)
Cancellation must be submitted in writing to Super as stated in the Terms & Conditions.
- Send a written cancellation notice that includes your plan number, full name, property address and effective cancellation date.
- Keep a dated copy and proof of delivery (email confirmation, registered post receipt, or screenshot).
App Store / Google Play subscriptions
There are no Super-specific App Store or Google Play steps in the official terms, and Super requires written cancellation.
Canceling via your device's subscription manager may not be sufficient to stop renewals or secure refunds; submit written notice to Super as well.
What happens when you cancel
Access and pending service calls
After cancellation your entitlement to arrange covered service visits generally ends on the effective cancellation date, unless otherwise agreed.
If you have a booked service, confirm whether it will proceed or be cancelled to avoid charges.
Renewals, data and records
Cancellation stops future billing and renewals once processed by Super, subject to their processing time and receipt of written notice.
Super will retain records per their policies; keep your own copies of all correspondence and invoices for any disputes.
Will I get a refund?
Refund policy
If you cancel within 30 days of the Plan Effective Date you are entitled to a full refund under Super's Terms & Conditions.
If you cancel after 30 days, Super provides a pro‑rata refund subject to deductions described below.
Exceptions and fees
- After the 30‑day window Super deducts any claims paid and unpaid service fees.
- There is a $50 administrative fee applied on cancellations after 30 days.
- App store or device subscription cancellations alone may not trigger these contractual refund processes.
Source: Super Home Warranty Terms & Conditions: Terms & Conditions.
Super Home Warranty plans and pricing
Plan overview
Super offers plans with varying levels of cover for appliances and home systems; exact plan names, limits and inclusions are set out in plan documents.
If you need precise plan details, check your policy schedule or the provider's plan literature.
Pricing notes
Pricing varies by plan, location and selected options. Use the provider quote or documentation for your contract price.
| Plan | Typical price / notes |
|---|---|
| Varies | Varies |
Your consumer rights in New Zealand
Key laws
New Zealand consumers are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
These laws require services to be carried out with reasonable care and skill and prohibit misleading or deceptive conduct.
How they apply
Super's 30‑day contractual full refund window is a contractual term and may exceed any cooling‑off offered by statute.
If Super misrepresents coverage or fails to provide promised service, you may have remedies under New Zealand consumer law.
Reference on consumer protections: Consumer guarantees context.
Customer experiences
Positive feedback
Many reviewers praise punctual, friendly and knowledgeable technicians and efficient claims handled by phone or app.
See general positive summaries on customer review sites for examples.
Negative feedback
Other customers report problems including slow or unresponsive customer service, difficulties cancelling service calls, denied or limited reimbursements, and long hold times.
Examples of reported issues are available on independent review platforms and forums linked below.
Documentation checklist
What to include in your cancellation
- Your full name, policy/plan number and the property address covered by the plan.
- Clear statement that you wish to cancel and the desired cancellation effective date.
Supporting documents
- Copy of the plan or policy schedule (if available).
- Proof of payment, claim records and any correspondence related to disputed charges.
- Proof of delivery for your written cancellation (email receipt, registered post tracking).
Common mistakes
Cancellation method errors
A common error is removing an in‑device subscription but not sending the required written notice to Super.
This can leave the contract active and delay refunds or stop renewals.
Expectations about refunds
Assuming an immediate full refund after cancellation is another frequent mistake.
Refunds after 30 days are pro‑rata and reduced by claims paid, unpaid service fees and a $50 admin fee, as outlined in the Terms & Conditions.
Comparative recap
Quick comparison
This table summarizes the practical differences between cancelling within 30 days, after 30 days, and cancelling via app stores.
Recommendation
If you want to stop cover and seek a refund, submit a written cancellation to Super and retain proof of delivery.
| Method / timing | Refund outcome | Notes |
|---|---|---|
| Cancel within 30 days | Full refund | Per Terms & Conditions |
| Cancel after 30 days | Pro‑rata refund minus claims, unpaid fees and $50 admin fee | Subject to deductions; allow processing time |
| Cancel via App Store / Google Play only | May not be sufficient | Super requires written cancellation; device cancellation may not trigger provider refunds |
After cancelling
What to monitor
Watch for confirmation of cancellation and any final refund calculation from Super.
Keep copies of all communications and bank statements showing refunds or final charges.
Useful links
- Super Home Warranty Terms & Conditions
- Trustpilot NZ reviews
- PissedConsumer reports
- ConsumersAdvocate review
- Relevant Reddit discussion
Address
Company address
Super Home Inc., 120 2nd St., 4th Fl., San Francisco, California 94105, United States.
International note
If you are in New Zealand you may need to post or email written cancellation internationally; always retain proof of sending.
If you believe your consumer rights under New Zealand law have been breached, consider contacting local consumer protection authorities or seeking independent advice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.