Cancel Sky: Easy Method

What is Sky

Overview

Sky is a New Zealand pay-TV and streaming provider that offers TV packages, add-ons and streaming passes such as Sky Sport Now.

Services include a Sky Box (My Sky options), channel packages (Starter, Entertainment, Sport, Movies) and streaming-only passes with different pricing tiers.

Key service types

Sky operates both a traditional satellite/cable service with equipment at your home and standalone streaming products that auto-renew online.

How you manage or cancel depends on where you subscribed (Sky directly, Apple App Store or Google Play).

How to cancel Sky

Where you must cancel

If you subscribed via Apple in-app purchases, cancel through your Apple ID account settings - not Sky.

If you subscribed via Google Play, cancel through your Google Play subscriptions page - not Sky.

Steps to cancel a Sky direct subscription

• Locate your Sky account number and recent invoice or contract details.
• Contact Sky to give notice - Sky states a one-month disconnection notice is required and will be processed from the day you contact them.
• Request written confirmation of your cancellation date and any return instructions for equipment.
• Keep records of any reference numbers, names and times of calls or chats.

Steps to cancel a Sky Sport Now or streaming pass

• Sign in to the account used to purchase (Sky site or the app store account).
• For Sky Sport Now monthly/annual passes bought on Sky’s site, turn off auto-renew or cancel via your Sky account settings.
• For App Store/Google Play purchases, cancel via Apple ID or Google Play subscriptions - Sky cannot cancel those for you.

What happens when you cancel

Access and service end

Sky requires a one-month notice for direct disconnection; service usually continues until the end of that notice period.

Streaming passes typically remain active until the end of the paid period even after you cancel auto-renew.

Billing and renewal

Auto-renewing subscriptions stop future renewals once cancelled, but charges already processed are generally non-recoverable unless eligible for refund.

Check your billing cycle date to understand when the final charge will occur and when a pro-rata refund might be possible.

Equipment and data

If you have a Sky Box or other equipment, Sky will give return instructions; failing to follow them can lead to charges or collection notices.

Keep proof of any returns and copies of communication to avoid 'not returned' equipment charges.

Will I get a refund?

Legal basis and general policy

Under NZ law (Consumer Guarantees Act and Fair Trading Act), services must be provided with reasonable care and skill and correctly described.

If Sky has not properly notified you of contract changes or has failed to provide the service promised, Consumer NZ advises seeking a refund or cancelling.

Common exceptions and timing

• If you were charged after a correctly given cancellation notice and Sky does not correct it, you may be entitled to a refund.
• Users report refunds can take up to 45 days depending on billing cycles; calling Sky after the billing date may prompt a faster manual refund within 3 - 5 working days.
• Refund eligibility can vary by how you purchased the service (App Store/Google Play refunds are handled by those stores).

How to request a refund

• Gather evidence (invoices, screenshots, cancellation confirmation, proof of equipment return).
• Contact Sky support and request a refund quoting the relevant billing dates and contract issues.
• If refused and you believe your rights under the CGA or Fair Trading Act are breached, contact Consumer Protection or Consumer NZ for advice and escalate if needed.

Sky plans and pricing

Table of common plans

Pricing notes

All listed prices include GST where applicable and are for direct Sky customers or Sky Sport Now passes as noted.

Pricing and promotions can change; verify current prices on Sky’s official channels before cancelling or subscribing.

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act and Fair Trading Act, services must be provided with reasonable care and skill and as described.

Suppliers cannot contract out of these statutory consumer rights.

When to escalate

• If Sky fails to deliver the service as promised, you may be entitled to remedies such as a refund, repeat performance or compensation under the CGA.
• If you were not properly notified of contract roll-overs or price increases, Consumer NZ advises seeking refunds or cancelling on the basis of the Fair Trading Act.

Where to get official help

For practical guidance, see New Zealand’s consumer protection pages and Consumer NZ resources for step-by-step complaint processes.

Useful information can be found at consumerprotection.govt.nz.

Customer experiences

Positive reports

Some customers report helpful Sky staff and effective service transfers, for example assistance moving Sky Sport to care facilities.

Positive experiences tend to involve individual staff resolving specific issues quickly.

Negative reports

• Many users report app crashes, buffering and poor streaming quality on Sky Sport Now.
• Frequent complaints include long hold times, unhelpful support and technicians failing to attend booked appointments.
• Equipment-return problems are commonly reported - customers sometimes receive charges despite returning devices.

Takeaway

Expect a mixed experience: some customers receive helpful support, while others report chronic billing and returns problems.

Document every interaction to protect yourself if problems arise after cancellation.

Documentation checklist

Before you contact Sky

• Account number and customer name.
• Recent invoice or billing statement showing charges and billing cycle.
• Copy of your contract or terms that show renewal/cancellation conditions.

When asking for refunds or proving returns

• Proof of cancellation request (email, chat transcript or call reference).
• Proof of equipment return (courier tracking, receipt or signed handover).
• Payment receipts, bank statements and screenshots of in-app purchases (if applicable).

Common mistakes

Not cancelling through the correct channel

Many customers think contacting Sky is enough when their subscription was bought via Apple or Google.

If you paid through the App Store or Google Play, you must cancel in that store to stop renewals.

Failing to allow for one-month notice

Assuming cancellation is immediate can lead to an unexpected final charge if you did not allow Sky’s one-month disconnection notice.

Always ask for the effective cancellation date in writing and keep that proof.

Not keeping return evidence

Customers sometimes return equipment but lack tracking or receipts, then receive 'not returned' charges or collection notices.

Keep courier tracking, photos of packed items and signed handovers to prevent disputes.

Comparative recap

At-a-glance comparison

Final comparison note

Streaming passes remove equipment return risk but require attention to where you purchased to cancel correctly.

Traditional Sky customers must manage equipment returns and allow for the stated notice period to avoid extra charges.

After cancelling

Follow-up actions

• Keep cancellation confirmation and any final invoices for at least 6 - 12 months.
• Retain courier tracking and receipts for returned equipment as proof against future disputes.

Where to get help if things go wrong

• If Sky does not resolve billing or service failures, seek advice from consumerprotection.govt.nz.
• For issues about improper notice or roll-over, consider contacting Consumer NZ for guidance: Consumer NZ coverage.

Address

Postal address

PO Box 9059, Newmarket, Auckland 1149.

Physical location

Official Sky premises are listed around Panorama Road, Auckland; use the PO Box for correspondence unless Sky provides a specific returns address.