Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Virgin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Virgin: Easy Method
What is Virgin
Overview
Virgin refers here primarily to Virgin Australia services available to New Zealand customers, including flight bookings, ancillaries and manage-booking services. It operates scheduled domestic and international flights, and offers fare options with differing change and cancellation conditions.
Key functions
Virgin's online systems let customers book, change or cancel flights through a Manage Your Booking portal or by contacting its Guest Contact Centre. Fare rules determine eligibility for refunds, fees and any special options purchased at booking.
How to cancel Virgin
Online via Manage Your Booking
If you have not checked in you can cancel most Virgin Australia bookings online. Use the airline's Manage Your Booking page to start a cancellation.
- Visit Manage Your Booking.
- Enter your booking reference and surname, view your itinerary and choose "cancel" where available.
- If you purchased CFAR, use the "Cancel For Any Reason" section to request the required refund.
Phone and local office options
Contact Virgin's Guest Contact Centre if you cannot cancel online or require assistance. For New Zealand callers a toll‑free option is commonly provided.
- Guest Contact Centre (example NZ toll-free): 0800 670 000.
- Local assistance may be available via regional Virgin offices such as Christchurch.
What happens when you cancel
Immediate effects
Once cancelled your booking status is updated and seat inventory is released. If you used ancillaries (bags, seats) those are typically non-refundable unless fare rules or CFAR specify otherwise.
Processing and access
Refund processing times depend on payment method and fare conditions; expect a bank processing delay after the airline issues a refund. If CFAR applies, refunds must be requested through the CFAR section in Manage Your Booking to qualify.
Will I get a refund?
General refund policy
Refunds depend on the fare rules you bought. Refundable fares normally allow refunds, while non‑refundable fares may forfeit the fare or attract cancellation fees.
Exceptions and statutory rights
- If a domestic flight is cancelled or delayed due to the airline’s fault you are entitled under New Zealand law to a refund and reasonable compensation (up to 10× the ticket cost or actual incurred costs, whichever is lower).
- For disruptions outside the airline’s control (e.g., weather) there is no automatic statutory refund; outcomes depend on fare type and airline policy.
- International flights between Montreal Convention countries (such as NZ - Australia) may allow reimbursement of airfare and costs unless the airline proves it took all reasonable measures.
- CFAR: If you purchased Cancel For Any Reason at booking you can cancel up to 24 hours before scheduled departure (or a rescheduled date) and receive an 80% or 100% refund of the original fare (ancillaries excluded), provided you use the CFAR request process.
Virgin plans and pricing
eSIM pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Virgin Connect Roam eSIM - 1 GB | US$3.00 | 7 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 2 GB | US$5.00 | 15 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 3 GB | US$7.00 | 30 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 5 GB | US$9.00 | 30 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 10 GB | US$12.00 | 30 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 20 GB | US$17.50 | 30 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 50 GB | US$36.50 | 30 days | Data-only eSIM |
| Virgin Connect Roam eSIM - 100 GB | US$71.00 | 30 days | Data-only eSIM |
Pricing notes
No Virgin-branded mobile or broadband pricing in New Zealand Dollars for 2024/2025 was located during this review. The table lists available Virgin Connect Roam eSIM prices in US Dollars only.
Your consumer rights in New Zealand
Civil Aviation Act and flight rights
Under New Zealand law (Civil Aviation Act), if a domestic flight is cancelled or delayed due to the airline’s fault you can claim a refund and reasonable compensation. Compensation can be up to 10 times the ticket cost or actual incurred costs, whichever is lower.
Other legal protections
- International flights between Montreal Convention countries may allow reimbursement of airfare and costs unless the carrier proves it took all reasonable measures.
- The Consumer Guarantees Act requires services to be supplied with reasonable care and skill and prevents suppliers from contracting out of refund obligations.
- If the airline fails to meet obligations you can pursue a chargeback through your card issuer, complain to the Commerce Commission, or take a claim to the Disputes Tribunal.
Customer experiences
Positive notes
There were no New Zealand‑specific positive review sources identified in this search. However, Virgin Australia has corrected some historic issues and issued refunds in specific cases.
Negative feedback
Global review sites show recurring customer complaints about customer service, high cancellation fees, slow chat responses and technical problems with online cancellation flows.
Virgin Australia did proactively refund passengers for incorrectly charged fees in a recent high‑volume refund programme, demonstrating remediation in some cases.
Documentation checklist
What to gather before you cancel
- Booking reference and passenger surname (PNR/locator).
- Original e-ticket receipt and fare conditions screen‑shot if available.
- Proof of payment (card statement) and any ancillary receipts.
If claiming refund or compensation
- Copies of receipts for expenses (meals, accommodation, transfers) if claiming reasonable costs.
- Correspondence with Virgin (emails, chat transcripts) and proof of CFAR purchase if applicable.
Common mistakes
Assuming "no refund" always means no recourse
Many travellers assume a non‑refundable fare gives zero rights. In airline‑fault cancellations statutory rights or airline goodwill refunds may still apply.
Missing the correct cancellation channel or deadline
Customers sometimes cancel via the wrong channel or miss the CFAR or fare deadlines. CFAR refunds must be requested through the CFAR section in Manage Your Booking to qualify.
Comparative recap
Quick comparison table
| Situation | What to expect | Recommended action |
|---|---|---|
| Purchased CFAR | 80% or 100% refund of original fare (ancillaries excluded) if cancelled up to 24 hours before departure. | Use the "Cancel For Any Reason" section in Manage Your Booking to request the refund. |
| Non-refundable fare, standard cancellation | May forfeit fare or incur cancellation fees; refunds unlikely under fare rules. | Check fare rules, contact Guest Contact Centre for options (credit, rebook), keep records. |
| Airline‑fault cancellation (domestic) | Entitled to refund plus reasonable compensation under NZ law (up to specified limits). | Claim refund and costs, keep receipts; escalate to Commerce Commission or Disputes Tribunal if unresolved. |
How to choose
For maximum flexibility purchase refundable fares or CFAR at booking. If cost is a priority choose non‑refundable fares but retain documentation should a disruption occur.
After cancelling
What to monitor
After you cancel, monitor your email and bank statements for confirmation and refund transactions. Refunds may take several business days to appear depending on your card issuer.
Useful links and next steps
- Virgin Australia - Manage Your Booking / Change Booking
- Virgin Australia - Cancel For Any Reason (CFAR) terms
- Consumer.org.nz - Your rights when travelling
- Consumer.org.nz - Flight delays & cancellations
- News: Virgin Australia refunds programme
Address
New Zealand office
Local assistance may be available at regional offices. An example listed for Christchurch is: 30 Durey Road, Harewood, Christchurch 8053.
Postal and other notes
There is no publicly listed dedicated postal cancellation address for Virgin Australia in New Zealand. Cancellations are generally handled via the Manage Your Booking portal, Guest Contact Centre or local offices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.