Cancel ALDI MOBILE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Aldi Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Aldi Mobile: Easy Method
What is Aldi Mobile
Overview
Aldi Mobile operates a prepaid, no-lock-in mobile service model. Recharges (top-ups) pay for usage and there are no ongoing contract obligations.
Service presence and notes
ALDI Mobile is primarily documented in Australia, but the cancellation and prepaid behaviours described below are applicable where ALDI Mobile operates a prepaid service.
If you are in New Zealand, some ALDI Mobile terms are inferred from available ALDI Mobile policies and general consumer law rather than an NZ-specific ALDI Mobile document.
How to cancel Aldi Mobile
Turn off auto-recharge and let credit expire
- Sign in to your ALDI Mobile account (website or app).
- Go to auto-recharge or payment settings and disable automatic top-ups.
- Do not recharge again and allow your remaining credit to be used or expire; service typically deactivates after inactivity (commonly about 60 days) following the last credit usage or renewal.
Port your number to another provider
- Contact the new provider and request number porting (they will initiate the port).
- Do not cancel with ALDI Mobile first - the new provider manages the transfer.
- When porting completes, ALDI Mobile service for that number is automatically deactivated.
Contact customer service for explicit cancellation
- If you want direct confirmation or if disabling auto-recharge fails, contact ALDI Mobile support (phone or web chat where available) and request cancellation or account deactivation confirmation.
- Ask for written confirmation (email or screenshot) showing auto-recharge is disabled and no further charges will occur.
What happens when you cancel
Access and service deactivation
When you stop recharging, the prepaid service remains active until the credit or validity period expires.
After a period of inactivity (commonly around 60 days after last credit usage without renewal), the service and SIM are typically deactivated.
Number porting and account closure
If you port your number away, ALDI Mobile is notified and the service for that number is deactivated automatically on completion of the port.
Porting preserves your phone number; it is the standard method if you want to keep the number when changing providers.
Remaining credit and data
Any unused credit or included data is generally forfeited when the account is deactivated or you move to another provider.
Data rollover and practical availability have mixed user reports; expect unused allowances to be lost on final deactivation.
Will I get a refund?
Standard refund policy
- ALDI Mobile does not provide refunds on recharges or prepaid plans once purchased.
- Prepaid credit is normally forfeited when service is cancelled or deactivated.
Exceptions and faulty goods
- Faulty or damaged SIM cards or physical vouchers may be eligible for replacement or refund; provide proof of fault and purchase.
- Consumer guarantees under local law may apply for faulty goods or services - you can seek remedies for faults, not for change-of-mind.
No change-of-mind refund
There is no automatic 14-day change-of-mind refund for mobile recharges or prepaid plans. Purchases are typically non-refundable once made.
If you believe an error or unauthorised charge occurred, contact ALDI Mobile support immediately and keep records of transactions.
Aldi Mobile plans and pricing
Plan types
ALDI Mobile offers prepaid recharges and bundled plans in markets where it operates. Exact NZ-specific plan listings were not available.
If you need exact pricing, check ALDI Mobile’s official support pages or ask the provider directly.
Pricing notes
No reliable NZ-specific pricing data was found; Aldi Mobile commonly publishes prepaid prices in the country where it operates.
Below table uses "Varies" where NZ pricing is not available.
| Plan or Item | Price (NZ) | Notes |
|---|---|---|
| Prepaid recharges / Bundles | Varies | No NZ-specific pricing found; ALDI Mobile typically offers prepaid plans in AUD in Australia. |
Your consumer rights in New Zealand
Consumer guarantees
Under New Zealand consumer law, goods and services must meet acceptable quality and be fit for purpose.
If a SIM or service is faulty, you may be entitled to a remedy such as repair, replacement or refund depending on the fault and circumstances.
Prepaid and change-of-mind
- Prepaid recharges and plans generally do not attract change-of-mind refunds in NZ.
- For faulty goods or misleading conduct, you can pursue remedies through the provider and, if needed, escalate to NZ consumer authorities.
Customer experiences
Positive feedback
- Some users report good value and straightforward SIM activation or successful number porting.
- For many, prepaid pricing meets basic needs at lower cost than some competitors.
Negative feedback
- Complaints include poor customer service, unexpected charges, rapid data depletion and difficulties cancelling.
- There are reports of data rollover issues, unauthorized porting in isolated cases, and hotspot or rural coverage problems.
Balance and what to expect
User experience is mixed: many find the service economical, while a portion of users report serious service or support frustrations.
Document interactions and keep receipts/screenshots if you need to escalate a complaint.
Documentation checklist
Before you contact ALDI Mobile
- Your full name and account login details (email used for account).
- The phone number you want to cancel or port.
- SIM ICCID/serial number (printed on SIM or in account), proof of purchase/receipt.
If you need to escalate
- Copies or screenshots of auto-recharge settings and transaction receipts.
- Any chat logs, emails or confirmation numbers from ALDI Mobile support.
- Dates and times of attempted cancellations or porting requests.
Common mistakes
Assuming disabling auto-recharge immediately cancels service
Turning off automatic top-ups stops future recharges, but the account remains active until credit or validity expires.
Service is typically deactivated only after the inactivity period; check account status for confirmation.
Expecting refunds for unused credit
Many customers mistakenly expect refunds for unused prepaid credit; ALDI Mobile’s policy is generally no refunds for recharges or bundles.
If you need the number elsewhere, porting is the preferred option rather than seeking a credit refund.
Comparative recap
Quick comparison
| Feature | ALDI Mobile (inferred for NZ/prepaid) | Typical NZ prepaid provider |
|---|---|---|
| Service model | Prepaid, no lock-in | Prepaid and postpaid options (varies by provider) |
| Refunds for recharges | No (generally) | Generally no for change-of-mind |
| Number porting | Supported - port out to new provider | Supported |
| Customer service | Mixed reviews - some poor experiences reported | Varies by provider |
Notes
Information for ALDI Mobile in New Zealand is inferred from prepaid policies and available ALDI Mobile documentation in other regions.
Always check the specific provider terms where you sign up or contact support for the most accurate local details.
After cancelling
What to check
- Confirm auto-recharge is disabled and keep any written confirmation from ALDI Mobile.
- Verify service deactivation date and whether any final charges or usage will apply.
- If you ported your number, confirm the new provider has completed the transfer successfully.
Useful links
- ALDI Mobile support (AU site) - for account help and contact options.
- Consumer Protection (New Zealand) - for your rights and how to lodge a complaint.
Address
Mailing address
ALDI Mobile (postal address available from public records):
ALDI Mobile, PO Box 730, CHATSWOOD NSW 2067, AUSTRALIA
Notes on postal complaints
No New Zealand-specific postal cancellation address was found; ALDI Mobile appears to be administered from Australia.
If you need to send written complaints, include all documentation and allow additional time for international postal handling. Contact support to confirm the best address for correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.