Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Belong service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Belong: Easy Method
What is Belong
Overview
Belong refers to several services and products that share the same name: a social app listed in the New Zealand App Store, a web‑based community/subscription service (Belong Inc), and mobile/broadband plans commonly offered in Australia.
Scope for this guide
This guide explains cancellation and refund information relevant to New Zealand users, drawing on the app store listing, Belong Inc terms, and publicly available information about Belong mobile/broadband services.
How to cancel Belong
Cancel Belong (iOS app subscription)
- Open the App Store on your iPhone/iPad and tap your profile icon, or open Settings > Your name > Subscriptions.
- Find "Belong - Meet New People" and tap Cancel Subscription to stop auto‑renewal; your access remains until the current paid period ends.
- App Store listing: Belong on the NZ App Store.
Cancel Belong (web subscription / Belong Inc)
- Log in to your Belong account and visit the account or subscription management page to cancel the auto‑renewing subscription.
- If you cannot cancel online, contact Belong support (see contact options below) and request cancellation; keep a support reference number.
- Belong Inc terms: Belong.is Terms.
Cancel Belong mobile / broadband (Australian service)
- Cancel any time via the online account management page or by contacting customer support; there are no lock‑in contracts.
- Aim to cancel at least one business day before your next billing date to avoid being charged for the next cycle.
- Note that any unpaid device instalments or setup charges will appear on your final invoice.
- Reference: Cancellation guidance.
What happens when you cancel
Access after cancellation
For App Store subscriptions, cancelling stops auto‑renewal but you keep premium access until the end of the paid period.
For web and mobile services, cancellation typically prevents the next billing cycle from starting but does not usually trigger immediate service termination unless specified.
Billing and final charges
Belong mobile/broadband does not provide pro‑rata refunds for unused days; your final bill may include remaining device instalments or setup fees.
Paid fees are generally non‑refundable under Belong Inc terms unless required by law or specific exceptions apply.
Data and account retention
After cancelling, your account data or profile content may remain available for a period determined by Belong; export any data you need before cancelling.
If you want personal data deleted, request deletion via account settings or support and keep proof of your request.
Will I get a refund?
General refund policy
Refunds are limited. Belong’s web terms say paid subscription fees are generally non‑refundable except where required by law.
For mobile/broadband services there is no pro‑rata refund for mid‑cycle cancellations.
Common exceptions and entitlements
- Full refund for an unactivated SIM within 30 days may be possible with proof of purchase or ID.
- Refunds may be available for failed activations, verified billing errors, or faulty hardware (subject to verification).
- Legal consumer protections (see next section) can create additional refund or remedy rights.
Where to request a refund
Request refunds via your Belong account support channel, the place of purchase (App Store for iOS subscriptions), or by contacting Belong customer support. Keep receipts and reference numbers.
Reference refund guidance: Belong refund info.
Belong plans and pricing
Pricing overview
Exact New Zealand dollar pricing for in‑app subscriptions and purchases must be viewed inside the Belong app in the NZ App Store.
Plans are offered across multiple durations and tiers; the app shows current local prices and billing periods.
Included plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (various durations) | NZ$ (see in-app) | Weekly/Monthly/3‑month/6‑month/12‑month | Standard subscription unlocks premium features |
| Premium Ultra (various durations) | NZ$ (see in-app) | Various durations | Extended premium tier with additional benefits |
| Premium Plus | NZ$ (see in-app) | Various durations | Top‑tier premium subscription |
| Boost Story/Profile | NZ$ (see in-app) | Bundled pack | Boost visibility of profile or story |
| Belong Coins | NZ$ (see in-app) | One‑off purchases | In‑app currency for gifts/features |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which can provide remedies if goods or services are faulty, misrepresented, or not fit for purpose.
These laws may apply to physical goods, digital services, and some subscription purchases depending on the circumstances.
How protections affect cancellations and refunds
- If a product or service is defective or not provided as promised, you may be entitled to repair, replacement, or refund under NZ law.
- Belong’s stated policy of non‑refunds does not override statutory consumer rights; you can assert legal remedies if appropriate.
Practical steps for NZ consumers
If you believe your consumer rights have been breached, contact Belong support first to seek resolution and keep records.
If unresolved, you can seek advice from Consumer Protection New Zealand or the Commerce Commission for guidance on next steps.
Customer experiences
Positive feedback
In the New Zealand context, Belong Homes reviews on Trustpilot show high ratings with praise for professional staff, smooth experiences, and good communication.
Positive reviews commonly highlight responsive teams and helpful service delivery in the homes/property context.
Negative feedback
Some reviewers report issues: poor inspection quality in one housing review and service problems with Belong’s mobile/broadband offering in Australia.
Complaints include customer service responsiveness, outage handling, refunds, and follow‑up for repairs or installations.
Balanced takeaway
Experiences vary by product and region: Belong Home/property services in NZ draw positive marks, while telecom services have mixed feedback.
When cancelling or seeking refunds, document interactions and escalate if you receive inconsistent responses.
Documentation checklist
Account and purchase proof
- Account username/email used with Belong.
- Receipts or proof of purchase (App Store receipts or purchase invoices).
- Subscription details: plan name, billing period, and next billing date.
Device and support records
- Device details (IMEI or serial) if cancelling a device plan or claiming faulty hardware.
- Support reference numbers, chat transcripts, or email correspondence with Belong.
- Billing statements showing charges you dispute.
Common mistakes
Assuming automatic refunds
Many users assume cancelling part‑way through a billing cycle will produce a pro‑rata refund. For Belong mobile/broadband, mid‑cycle pro‑rata refunds are generally not given.
Always check whether cancelling stops immediate access or only prevents renewal to avoid surprises.
Not keeping proof
Another common mistake is not saving receipts, screenshots, or support reference numbers when cancelling or requesting refunds.
Without documentation it is harder to escalate a dispute or prove entitlement to a refund under statutory rights.
Using the wrong channel
Users sometimes use social media or the wrong regional support channel; this can delay cancellation or refund processing.
Use the App Store for app subscriptions, the Belong account page for web subscriptions, and official customer support for mobile/broadband matters.
Comparative recap
At‑a‑glance comparison
| Service | How to cancel | Refunds | Key note |
|---|---|---|---|
| Belong (iOS app) | Cancel via App Store / Settings > Subscriptions | No automatic refunds; App Store refund requests handled by Apple | Access remains until period end |
| Belong Inc (web subscription) | Cancel via online account page or contact support | Generally non‑refundable under terms; exceptions if required by law | Check account management for cancellation options |
| Belong mobile/broadband (AU) | Cancel online or via support; no lock‑in | No pro‑rata refunds for mid‑cycle; possible refunds for unactivated SIM within 30 days or faulty hardware | Outstanding device instalments may apply on final bill |
After cancelling
What to do immediately after cancellation
Save confirmation emails, screenshots of cancellation screens, and any support reference numbers for your records.
Monitor your bank or card statements and the final bill to ensure no unexpected charges appear.
Useful links and contacts
- Belong - Meet New People (NZ App Store)
- Belong (Belong.is) Terms
- Belong cancellations & refunds guidance
- Belong Homes reviews (Trustpilot NZ)
- Keep a copy of all communications and escalate to NZ consumer authorities if required.
Address
Business mailing address
Belong (for postal correspondence): Belong, Attn: Customer Service, Level 38, 242 Exhibition Street, Melbourne VIC 3000, Australia.
Notes about New Zealand contact
No specific New Zealand postal address was located; using the Australian address above or the online account/support channels is recommended for cancellations and formal correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.