cancellation Rebtel: Easy Method

What is Rebtel

Overview

Rebtel is a service for low-cost international calling that uses local routing and internet connections to place calls without needing a traditional international plan.

The service offers pay-as-you-go credits and subscription plans such as Limited, Country Unlimited, and Global Unlimited for regular international callers.

How the service works

Users can call from the Rebtel mobile app or via web-based calling features. Calls are billed from credits or covered by active subscription plans.

Purchases and subscriptions may be handled directly by Rebtel or via app stores (Apple App Store or Google Play), which affects cancellation and refund routes.

How to cancel Rebtel

Cancel via Rebtel app or website

• Open the Rebtel app or go to your account at Rebtel.
• Sign in and go to Account > Subscriptions or Payments.
• Select the active subscription (e.g., Limited, Country Unlimited, Global Unlimited) and choose Cancel.
• Confirm cancellation. Note: uninstalling the app does not cancel your subscription.

Cancel if purchased through app stores

• If you bought the subscription via Apple App Store, cancel and request any refunds through Apple support or your Apple subscriptions page.
• If you bought via Google Play, manage and cancel subscriptions in the Google Play Store under Subscriptions.
• In-app purchases are controlled by the app store used for the purchase; Rebtel cannot directly cancel those.

What happens when you cancel

Access after cancellation

When you cancel a subscription you will typically keep access until the end of the paid billing period.

Credits already purchased remain in your account until used or until they qualify for refund under Rebtel’s policy.

Billing and data handling

After cancellation, recurring billing for that subscription stops and you will not be charged for future renewal periods.

Rebtel retains account details and call history per its privacy policy; check the Rebtel website for data retention specifics.

Will I get a refund?

Rebtel refund policy (general)

Rebtel allows refunds for unused credits or subscriptions if requested within 90 days of purchase and the credits have not been used.

Subscriptions are generally non-refundable unless unused and requested within the 90-day window.

Exceptions and in-app purchases

• Intro deals, welcome offers, minute buckets, vouchers and gift tokens are not refundable.
• Refunds for purchases made in-app via Apple or Google must be requested via the respective app store.
• To request a refund from Rebtel for eligible purchases, submit a written request (for example to [email protected]) and include purchase details.

Rebtel plans and pricing

Pricing summary

The table below lists representative World Credit bundles and AED equivalent costs as shown in the UAE App Store listing.

Calling rates to UAE using credits are approximately $0.15 USD per minute (about AED 0.55 - 0.60/min depending on exchange rates).

Your consumer rights in United Arab Emirates

Rebtel policy vs UAE consumer law

Rebtel’s internal refund window is 90 days for unused credits or subscriptions; there is no explicit mention in Rebtel documentation of a 14‑day statutory right.

UAE consumer law includes a 14‑day cooling-off period for certain online purchases, but its application to digital services like calling plans can be unclear.

Practical steps for UAE customers

• Check whether your purchase was handled by Apple or Google - app-store purchases follow the store’s refund rules.
• If you believe Rebtel’s policy conflicts with UAE consumer law, gather purchase records and contact UAE consumer protection authorities for guidance.

Customer experiences

Positive feedback

Many users praise Rebtel for reasonable prices, good call quality to remote areas, transparent fees, and helpful promotions.

Reviewers also highlight an easy-to-use app and generally reliable connections when the service is configured correctly.

Negative feedback

Common complaints include unexpected or unauthorized automatic charges, especially related to trials or post-cancellation billing.

Users also report occasional customer service delays, refund difficulties, call connection problems, and billing issues with mobile operators or payment methods.

Documentation checklist

What to gather before contacting support

• Account email and user ID used for Rebtel.
• Order receipt or transaction ID showing purchase date and amount.
• Details of the subscription or credits (plan name, purchase source: Rebtel, Apple, or Google).

Supporting documents for refunds/complaints

• Screenshots of billing entries and subscription pages.
• Any communication with Rebtel or app store support (dates and reference numbers).

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the Rebtel app cancels their subscription. This does not stop recurring billing.

Always cancel the subscription in the Rebtel account or in the app store where the subscription was purchased.

Requesting refunds from the wrong party

If you bought through Apple or Google, asking Rebtel to refund an in-app purchase will usually not work; you must request the refund from the app store.

Send clear written requests with receipts to the correct support channel to avoid delays.

Comparative recap

Quick comparison

The table below compares key practical points for Rebtel relative to typical alternatives (app-store purchases vs direct purchases).

This helps decide where to cancel or request refunds depending on how you paid.

After cancelling

Useful links

• Rebtel Help Center: https://www.rebtel.com/en/help/
• Rebtel refund policy article: Rebtel refund policies
• Apple support - manage subscriptions: https://support.apple.com/en-us/HT202039
• Google Play - manage subscriptions: https://support.google.com/googleplay/answer/7018481

Next steps if you have issues

If charges continue after cancellation, collect receipts and contact Rebtel support in writing at [email protected] with your account and transaction details.

If your purchase was via an app store, follow the store’s dispute/refund process and keep copies of all correspondence.

Address

Company address

Rebtel Networks AB

Jakobsbergsgatan 16, 111 44 Stockholm, Sweden

Support contact

For general support and refund requests (direct purchases): [email protected]

For app-store related queries, use Apple or Google Play support channels linked above.