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Cancellation service #1 in Nigeria
Cancel Rebtel: Easy Method
What is Rebtel
Service overview
Rebtel is a voice and mobile top-up service that offers pay-as-you-go calls and subscription calling plans for international numbers, including Nigeria.
The service runs via mobile apps and a web account, and may bill directly or through app stores depending on how you subscribed.
How customers use it
Users place international calls, buy calling minutes, or subscribe to monthly minute bundles for destinations such as Nigeria (mobile and fixed lines).
Payments can be made with cards or through app-store billing; billing method affects how cancellations and refunds are handled.
How to cancel Rebtel
Cancel via the Rebtel app (iOS or Android)
- Open the Rebtel app and sign in to your account.
- Tap Account, go to Your Subscriptions, select the subscription you want to cancel, then tap Deactivate.
- Your subscription remains active until the end of the paid period; no further renewals will occur after Deactivate.
Cancel via website or app stores
- Website: Log in at my.rebtel.com, go to Account, select the service/subscription and click Deactivate.
- Apple App Store: If purchased via Apple, cancel through your App Store subscriptions - Apple controls refunds and cancellations for App Store purchases.
- Google Play: If billed via Google Play, cancel in Play Store > Subscriptions or via Google Play's web interface; uninstalling the app does not stop billing.
What happens when you cancel
Access and billing
When you cancel a subscription it remains usable until the end of the paid period or billing cycle.
After that date the subscription will not renew and you will lose access to any included minutes or features tied to the plan.
Account data and app removal
Deleting or uninstalling the app does not cancel a subscription or delete your account by itself.
To fully close the account you must log in on Rebtel’s website, go to My Profile, and select Delete Account.
Will I get a refund?
Rebtel's official refund policy
Refund requests must be submitted in writing in English to [email protected] within 90 days of the charge.
After 90 days charges are generally final and non-refundable under Rebtel’s Terms of Service.
Exceptions, vouchers and tips
- Refunds are not available for vouchers, gift tokens, or certain promotions.
- If a refund is granted it will be issued to the original payment method and in the same currency.
- External claims of a 14-day refund right conflict with Rebtel’s 90-day policy; rely on Rebtel's published terms unless a stronger local law applies.
Rebtel plans and pricing
Popular plans
Below are representative plan names, approximate prices and core features for calling Nigeria. Use the app or website to see exact prices for your account.
Price notes
Prices shown are approximate and may vary by currency, VAT, promotions and checkout display. Check the app or site while logged in for final amounts.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Pay-as-you-go (per-minute) | approx. €0.13/min | Pay-as-you-go | Calls to Nigeria (mobile and fixed), per-minute rates |
| Subscription - 140 minutes/month | approx. €9.00/month | Monthly | 140 minutes calling Nigeria (mobile or fixed) |
Your consumer rights in Nigeria
Statutory protections
Nigerian consumers are protected by local consumer-protection laws and agencies that address unfair practices and defective services.
If a service provider fails to honour terms, you can raise the issue with the relevant consumer-protection authority or regulator in Nigeria.
How to use local rights
- Keep receipts, screenshots and timestamps of charges and cancellations to support any claim.
- Mention local consumer-protection rules when contacting Rebtel support or a dispute body if you believe statutory rights apply.
Customer experiences
Positive feedback
- Many users praise Rebtel for ease of use, affordable rates and clear call quality, even in remote areas.
- Other positives include smooth mobile top-ups, transparent fees, and reliable connections for many callers.
Common complaints
- Frequent complaints concern unexpected or recurring charges, difficulties cancelling, and disputed renewals.
- Some users report delays in refunds, poor customer service experiences, app crashes, or issues with payment methods.
Documentation checklist
What to gather
- Account email and username used with Rebtel.
- Order IDs, transaction dates, payment method and screenshots of charges.
- Screenshots of subscription pages, cancellation confirmations and app-store receipts (if applicable).
How to present it
- Send a clear, dated email to [email protected] with all documents attached or referenced.
- If you use registered mail, send copies (not originals) to Rebtel’s registered address and keep proof of posting.
Common mistakes
Cancelling by deleting the app
Deleting or uninstalling the Rebtel app does not stop billing. Users who only remove the app often continue to be charged.
Always cancel subscriptions inside the app, on my.rebtel.com, or via the app-store subscription manager used at purchase.
Waiting too long to request refunds
Waiting past the 90-day window can forfeit your right to request a refund under Rebtel's terms.
Also, relying on unverified external refund timelines (for example a claimed 14-day rule) may lead to disappointment if it conflicts with Rebtel’s official policy.
Comparative recap
Quick comparison
The table below compares common cancellation routes, refund likelihood and important notes to help you choose the correct method.
Which method to pick
Use the Rebtel app or my.rebtel.com for direct control. Use App Store/Google Play if that is where you subscribed.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Rebtel app (iOS/Android) | Account → Your Subscriptions → Select → Deactivate | Possible if requested within 90 days | Subscription remains active until period end |
| Rebtel website | Log in at my.rebtel.com → Account → Service → Deactivate | Possible if requested within 90 days | Use for account management and deletion |
| Apple App Store | Cancel via App Store subscriptions | Refunds governed by Apple policies | Rebtel cannot process App Store refunds directly |
| Google Play | Cancel via Google Play > Subscriptions | Refunds governed by Google Play policies | Uninstalling app does not cancel subscription |
| Deleting the app | Not a valid cancellation method | No refund; subscription continues | Must cancel in-app, on website, or via app-store |
After cancelling
Next steps
Confirm you received an in-app or email confirmation of Deactivate and keep that as proof of cancellation.
Monitor your bank or card statement to ensure no further renewals occur and report unexpected charges promptly.
Useful links and contacts
- Account management guide: Rebtel account management
- How to delete account: Delete Rebtel account
- Terms of Service (refunds and billing): Rebtel Terms of Service
- Support email: [email protected]
Address
Registered mail address
Rebtel Networks AB
Jakobsbergsgatan 16, 111 44 Stockholm, Sweden
When to use the postal address
Use registered mail for formal written notices or when Rebtel requests a postal communication.
Keep proof of posting and send copies of documentation rather than originals.
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Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.