Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spusu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Spusu: Easy Method
What is Spusu
Overview
Spusu is an Austrian mobile virtual network operator (MVNO) that sells SIM‑only and eSIM mobile plans in several European markets.
Service model
Spusu operates under EU/Austrian terms and distance‑selling rules and usually provides online account management, rapid number porting, and customer support channels such as WhatsApp.
How to cancel Spusu
Accepted cancellation methods
- Use a PAC or STAC code to port your number away and thereby terminate the service.
- Contact Spusu’s Service Team directly (via the channels shown in your account or on spusu’s site).
- Submit an official cancellation form where available, or send written notice by post. If posted, the postage date is treated as the cancellation date.
Step-by-step cancellation (common route)
- Log into your Spusu account to check your contract type and any active free trial.
- Decide whether you will port your number (request PAC/STAC from Spusu) or simply cancel the subscription.
- Send the cancellation using the chosen method (form, Service Team message, or post). Keep a copy or proof of postage.
- Allow a few working days for processing; monitor your account or inbox for confirmation.
What happens when you cancel
Access and service continuity
Spusu normally has no notice period and cancellation generally takes effect at the end of your paid term.
If you cancel during a free trial, the subscription ends immediately.
Processing and final billing
Cancellation is usually processed within a few working days, but your service may remain active until the end of the current paid month.
Expect a final bill that may include prorated charges or outstanding usage; check the final statement for details.
Will I get a refund?
Cooling-off (withdrawal) rights
For SIM‑only contracts concluded online, by phone, or off‑premises, Spusu provides a 14‑day right of withdrawal under EU distance‑selling rules.
You may cancel within that period without giving a reason, but any usage during the period may be charged.
Refunds after cancellation
- Refund entitlement depends on the contract: monthly plans commonly do not include refunds for the paid month.
- Annual contracts or prepayments may be eligible for partial refunds depending on Spusu’s terms and applicable law.
- If you believe you are due a refund, request it in writing and keep evidence of the cancellation and any related communications.
Spusu plans and pricing
Markets and currencies
Spusu sells plans in European markets; available currencies include euros, GBP and CHF rather than NZD.
Pricing summary
| Market | Currency | Price | Notes |
|---|---|---|---|
| Austria / EU markets | EUR | Varies | Plans listed in euros for European customers |
| United Kingdom | GBP | Varies | Plans listed in GBP where applicable |
| Switzerland | CHF | Varies | Plans listed in CHF where applicable |
Your consumer rights in New Zealand
Local consumer protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act for local suppliers.
These laws require services to be provided with reasonable care and skill and for representations about services to be accurate.
Limitations for overseas suppliers
Spusu is an Austrian company operating under EU distance‑selling rules, so NZ consumer protections may be limited if Spusu does not have a NZ presence.
If you purchased from overseas, also consider EU cooling‑off rights, your payment card issuer for chargebacks, and contacting NZ consumer advice services for next steps.
Customer experiences
Positive experiences
- Many users report excellent and very fast customer service, especially via WhatsApp, with real human support and quick responses.
- Number porting and eSIM issuance are frequently smooth and sometimes completed in minutes.
Negative experiences
- Some customers report limitations in out‑of‑hours account management (difficulty upgrading/downgrading on weekends or after hours via the app).
- Occasional network or data issues have been reported, including cases where data did not work despite full signal and disputed roaming charges.
Documentation checklist
Essential items to prepare
- Account username/email and customer or contract number.
- Order number, invoice or receipt and the date you started the service.
- Identification you used to open the account (if required for verification).
Porting and postal evidence
- PAC or STAC code if you are porting your number away.
- Proof of postage and a copy of any posted cancellation letter (postage date counts as cancellation date).
- Copies of all messages with Spusu support and any confirmation emails.
Common mistakes
Expecting immediate deactivation or refund
Customers sometimes expect instant termination or an automatic refund; Spusu generally processes cancellations within a few working days and services often remain until the end of the paid term.
Not requesting a port code or losing evidence
Forgetting to request a PAC/STAC before cancelling can delay number transfer and complicate billing.
Not saving confirmation emails or proof of postage can make disputes harder to resolve.
Comparative recap
Quick comparison overview
| Aspect | Spusu (Austria / EU rules) | What to expect in New Zealand |
|---|---|---|
| Cancellation notice | No standard notice period; ends at conclusion of paid term; free trials end immediately. | Varies by NZ provider; check each contract’s notice and billing cycle. |
| Refunds | 14‑day EU cooling‑off for distance sales; refunds otherwise depend on contract type. | Refunds depend on the provider and contract; local consumer laws may apply for NZ suppliers. |
| Support | Often fast, with strong WhatsApp support reported; some out‑of‑hours limitations. | NZ providers usually offer phone and web support; availability depends on the operator. |
After cancelling
Porting and number retention
If you want to keep your number, request a PAC/STAC code before confirming cancellation and give it to your new provider.
If you do not port, your number may be released after the provider’s internal retention period.
Support, disputes and useful links
- For community discussion on final bills and experiences: MoneySavingExpert forum thread.
- For a third‑party summary of cancellation dynamics: TerminationExperts Spusu page.
- For customer reviews and feedback: Spusu reviews on Trustpilot.
Address
Official address
spusu DC Tower 1, 45. Stock Donau‑City‑Straße 7, 1220 Wien, Österreich
Posting cancellations
If you send cancellation by post, keep proof of postage since the postage date is treated as the cancellation date.
Include your account details and a clear statement of your cancellation request when posting documents.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.