Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Telstra service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Telstra: Easy Method
What is Telstra
Overview
Telstra is a large telecommunications provider based in Australia offering mobile, fixed-line, broadband and related services. It operates a nationwide network and sells hardware, plans and add-ons.
Services include consumer mobile plans, home internet (including NBN), roaming options and device payment contracts.
Presence in New Zealand
Telstra provides roaming and corporate services that affect New Zealand customers and maintains a registered presence for local correspondence. Some Telstra products are used by New Zealand residents when travelling or on international plans.
Local support options and consumer rights may differ from Australian terms, so New Zealand law and practices should be considered when cancelling.
How to cancel Telstra
Cancel via My Telstra (recommended)
- Open the My Telstra app or visit the My Telstra website.
- Go to Services → View or manage your plan → Manage your plan → Cancel your service.
- If you have a Device Payment Contract (DPC), be prepared to pay the remaining device balance in one lump sum.
- Follow on-screen prompts and keep confirmation or a reference number for your records.
Other channels and special cases
- App Store / Google Play: subscriptions bought directly through an app store are typically cancelled through that store; Telstra’s portal focuses on My Telstra management.
- Unsolicited consumer agreements (cold-call sales): you may be able to cancel within a 10-business-day cooling‑off period without penalty.
- If online cancellation fails, contact Telstra support or use postal complaints routes (addresses below) to lodge a termination request.
What happens when you cancel
Access and services
Service access typically ends at the termination date shown on your confirmation or final bill. Some services may stop immediately after cancellation, depending on the product.
Renewal, billing and data
Cancelling near the end of a billing cycle can avoid paying for a full extra cycle. If you cancel mid-cycle you may still be charged for that cycle.
Any unused data, inclusions or add-ons are usually forfeited at the end of the service period unless stated otherwise in your plan terms.
Will I get a refund?
Standard refund policies
- Overpayment or credit: you can request a refund via chat; processing may take up to 5 business days. Alternatively, you can request a charge-back through your bank. Telstra refunds
- Closed account refunds: refunds between NZ$5 and NZ$250 are normally issued by cheque; larger credits appear on your final bill and you can request repayment via My Telstra.
- Home internet satisfaction guarantee (Australia): eligible new customers can seek a refund of the first month’s plan fee and installation charges within 30 days of connection, excluding certain third‑party fees.
Exceptions and device balances
- Device Payment Contract (DPC): if you cancel mid-contract you must pay the remaining device balance as a lump sum; this is not treated as a refund.
- Cooling-off for unsolicited sales: if the service was sold without your request you generally may cancel within 10 business days without penalty.
Telstra plans and pricing
Summary table
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| International Day Pass (Zone 1) | NZ$5.00 per day | Daily | 2 GB data per day; unlimited standard calls & SMS |
| Data Top-Up after Day Pass allowance exceeded | NZ$10.00 for 2 GB | One-off (valid 31 days) | Additional 2 GB data |
Notes on pricing
The International Day Pass requires an eligible Telstra Upfront plan to be available. New Zealand is Zone 1 for Telstra roaming pricing.
All amounts above are shown in NZD and are subject to plan eligibility and change. Check current pricing before travelling or cancelling.
Your consumer rights in New Zealand
Cooling-off and unsolicited sales
If a Telstra service was sold to you without your request (unsolicited), Telstra’s unsolicited consumer agreement terms and New Zealand consumer law generally provide a 10-business-day cooling‑off period.
Use this period to cancel without penalty and keep documentation proving the sale was unsolicited.
Refunds, remedies and unfair terms
New Zealand law gives consumers remedies for faulty services and protection against unfair contract terms. Satisfaction guarantees from Telstra do not override NZ statutory rights.
For guidance on cancelling plans and your rights, see New Zealand consumer protection resources. NZ consumer protection
Customer experiences
Positive feedback
Some long-term customers report reliable NBN and mobile coverage, particularly on fibre connections and in areas well-covered by Telstra.
Users appreciating Telstra often cite its wide network reach and consistent performance where coverage is strong.
Common complaints
Many reviews cite poor customer service, long wait times, billing errors, website or app problems, and difficulty cancelling services.
There are reports of outages, technician no-shows and unexpected charges - especially around device payment plans - so keep careful records when you sign up or cancel.
Documentation checklist
What to have ready
- Account number or mobile number linked to the service.
- Government ID or authorised account holder details.
- Device details if applicable (IMEI/serial) and proof of purchase.
Optional supporting documents
- Final bill or recent invoice showing charges and credits.
- Evidence of unsolicited sale or call recording if claiming cooling-off rights.
- Confirmation screenshots or reference numbers from My Telstra cancellation attempts.
Common mistakes
Timing your cancellation
Canceling in the middle of a billing cycle can trigger charges for the whole cycle. Always check your billing date and aim to cancel shortly before the next renewal.
Failing to confirm the cancellation or keep a reference number can make disputes harder to resolve.
Overlooking device contracts
Customers often forget that device payment contracts require a lump-sum payoff when terminating early, which can appear as unexpected charges on final bills.
Assume that device repayment obligations remain and ask for a final payoff figure before cancelling.
Comparative recap
Quick comparison table
| Method | Ease | Refund likelihood | Main caveat |
|---|---|---|---|
| My Telstra (web/app) | High - self-service steps available | Possible for overpayments; device balances still payable | Must pay remaining Device Payment Contract balance if applicable |
| App Store / Google Play | Variable - handled through the store for in-app subscriptions | Depends on store refund policy | Telstra portal may not manage store purchases |
| Unsolicited sale (cold-call) | Moderate - cooling-off entitles cancellation | High within 10 business days if unsolicited | You must prove or demonstrate the sale was unsolicited |
Recommendation
Use My Telstra to cancel where possible and collect confirmation. If the sale was unsolicited, act within the 10-business-day cooling-off period.
Always confirm any device repayment amount and request a final bill or refund confirmation in writing.
After cancelling
Confirmations and follow-up
Keep the cancellation confirmation or reference number and check your final bill for remaining charges or credits.
If you expect a refund, note the refund method and timeline and follow up if the refund does not arrive in the stated time.
Helpful links
- How to check your contract or cancel (Telstra)
- Telstra refunds and credits
- Cooling-off for unsolicited agreements (Telstra)
- NZ consumer advice on cancelling plans
Address
Postal complaints and correspondence
Locked Bag 20026 is Telstra’s official mailing address for complaints and correspondence, including account terminations. Use it for postal notices if needed.
New Zealand registered office
Bell Gully, Level 22, Vero Centre, 48 Shortland Street, Auckland 1010, New Zealand is the registered/service address for Telstra NZ Limited and can be used for local postal communications.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.