Cancel Artlist: Easy Method

What is Artlist

Service overview

Artlist is a subscription service that provides royalty-free music, sound effects, footage, templates and AI tools for creators. Plans cover different asset types and licensing levels for personal and commercial use.

How users access assets

Access is via an online account and apps; assets are downloaded or exported and licensed under Artlist's Terms of Use. Billing and subscription controls are managed through the user's account or the relevant app store.

How to cancel Artlist

Cancel on the web (recommended)

• Log into your Artlist account on the web.
• Go to Plan & Billings in your account settings.
• Click the three-dot menu beside your payment info and select "Cancel renewal".
• Confirm the cancellation. Your subscription stays active until the end of the current billing period.
• See the official guide: Artlist cancellation article.

Cancel via app stores

• App Store (Apple): Cancel through your device's Subscriptions settings; Artlist cannot cancel App Store subscriptions directly.
• Google Play: Cancel within the Google Play app subscription settings; Artlist cannot cancel Play Store subscriptions directly.
• If you need help with a store-billed subscription, contact the store's support after checking your subscription status in the store app.

What happens when you cancel

Access after cancelling

After you cancel the renewal, your subscription remains active until the end of the current billing period. You retain access to assets for that paid period.

Account and billing changes

Cancellation prevents future auto-renewals but does not automatically delete your account or previously downloaded assets. Billing records remain available in your account for reference.

Will I get a refund?

Artlist refund policy

Artlist applies a 14-day refund policy: you must cancel within 14 calendar days of purchase or renewal and must not have downloaded, generated, or used any assets during that period (including exported videos).

Refunds are not granted if any assets were used or downloaded during that 14-day window.

Exceptions and legal rights

• If New Zealand consumer laws give you broader cancellation or refund rights (for example, pro-rata refunds), those rights override Artlist's policy.
• Artlist instructs customers to contact support to invoke statutory rights: Artlist Terms of Use.

Artlist plans and pricing

Pricing overview

Prices are listed in USD. Artlist does not publicly display NZD pricing; checkout from New Zealand will show local conversion and any applicable GST.

Plans and monthly equivalents

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer protection laws may give you broader rights than a provider's refund policy, including rights to cancel or to receive pro-rata refunds where appropriate.

How to use your rights

• If you believe the statutory rights apply, contact Artlist support and reference New Zealand law when requesting a refund or pro-rata adjustment.
• Artlist's Terms of Use acknowledge consumer rights and instruct customers to contact support to invoke them: Artlist Terms of Use.

Customer experiences

Positive feedback

Many reviewers praise Artlist's customer service for being prompt and helpful with billing issues or accidental upgrades.

Some users report easy downgrades or straightforward handling when they missed a plan change.

Negative feedback

Other customers report being charged after cancelling or claiming auto-renewal was reactivated without consent.

Some users say the 14-day refund policy was applied strictly even for minimal use, and others report difficulty downgrading plans without direct support.

Documentation checklist

What to gather before contacting support

• Account email and username used with Artlist.
• Order number or transaction ID from the purchase confirmation.
• Dates of purchase and/or renewal and screenshots of billing if available.
• Evidence of whether assets were downloaded or exported during the 14-day period.

Additional evidence for NZ claims

• Reference to New Zealand consumer law if requesting statutory remedies.
• Any correspondence with Artlist or app stores about the subscription or charges.

Common mistakes

Relying on Artlist to cancel store subscriptions

A common mistake is assuming Artlist can cancel subscriptions billed through Apple or Google. These must be cancelled in the respective App Store or Google Play settings.

If you try to cancel through Artlist for an App Store subscription, the cancellation may not stop the store from renewing.

Expecting refunds despite asset use

Many customers assume they can get a refund even after testing downloads or exports. Artlist's 14-day policy disallows refunds if any assets were used.

If you downloaded or exported content in the 14-day window, refunds are typically refused unless local consumer law provides otherwise.

Comparative recap

Quick reference table

After cancelling

Check your account and records

Save cancellation confirmation and billing screenshots. Verify your subscription status in your Artlist account and in the App Store or Google Play if applicable.

Helpful links and next steps

• Artlist cancellation guide: artlist.freshdesk.com
• Artlist Terms of Use and refund details: help-center.artlist.io
• Community feedback (examples): Trustpilot NZ, Reddit

Address

Vendor mailing address

Artlist Ltd, PO Box 84, Afikim, Israel 1514800.

Support channels

Primary support is via the Artlist Help Center for live chat and email. For store-billed subscriptions, contact Apple or Google Play support directly through their subscription management pages.