Cancel Duet: Easy Method

What is Duet

Overview

Duet is an app and subscription service that lets you use tablets and other devices as external displays or enhance device connectivity and performance.

Main use cases

Common uses include turning an iPad into a secondary monitor, using low-latency display modes, and accessing enhanced features via subscription tiers.

How to cancel Duet

Cancel via Duet website (recommended)

• Log in to Duet Account Management at your Duet account.
• Go to the Profile tab → Manage Subscription → Cancel Subscription.
• Confirm cancellation and make sure you receive the confirmation notification; simply signing out or closing your browser will not cancel it.
• See the Duet help article: How to cancel your Duet subscription.

Cancel via iOS / App Store

• Open your Apple device Settings → tap your name → Subscriptions, then select the Duet subscription.
• Tap Cancel Subscription and follow Apple’s prompts to stop auto‑renewal.
• Managing subscriptions through Apple’s subscription settings is handled by Apple rather than Duet.

Cancel via Google Play (Android)

• Open Google Play → Menu → Subscriptions, select the Duet subscription, then tap Cancel subscription.
• Uninstalling the Duet app does not cancel an active subscription; you must cancel in Google Play subscriptions.
• Keep a copy of the cancellation confirmation email or screenshot for your records.

What happens when you cancel

Access after cancellation

When you cancel, your paid access typically continues until the end of the current billing period.

After the period ends, premium features associated with the subscription will stop unless you renew.

Auto-renewal and billing

Cancellation stops future automatic renewals; it does not usually create an immediate refund for the unused period.

Check your account or your App Store / Google Play account to verify that auto‑renewal has been turned off.

Data and account retention

Canceling a subscription usually does not delete your Duet account or stored settings; you can sign back in and resubscribe later.

If you need account deletion or data removal, contact Duet support for options and confirmation.

Will I get a refund?

General refund policy

Duet does not explicitly offer refunds for unused portions of subscriptions, price changes, or early cancellations; no credits or partial refunds are provided as standard.

See Duet’s terms for full details: Duet terms.

Exceptions and limited cases

• Refunds may be issued in limited cases such as duplicated payments or where Duet’s billing department approves a refund.
• Some users report refunds for accidental renewals or service non-fulfilment after contacting support and explaining the issue.
• Refunds are handled case-by-case via Duet support; provide receipts, dates, and screenshots to speed handling.

Duet plans and pricing

Current New Zealand App Store prices

The following prices are listed in the New Zealand App Store for the Duet Display app as of early 2026.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA) basics

Under New Zealand’s Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose.

The CGA cannot be contracted out of; businesses must comply even if their terms state otherwise.

Remedies under CGA

• If Duet fails to meet guarantees (for example, service not functioning as described), you may be entitled to repair, replacement, or refund.
• Remedies depend on the nature and extent of the failure; start by contacting Duet support and keep records of communications.

How to use your rights

Document the problem (screenshots, dates, receipts) and request a remedy from Duet support explaining the CGA basis.

If unresolved, you can seek further guidance from Consumer Protection: NZ consumer help on refunds, replacement, repair.

Customer experiences

Positive feedback

• Many users praise Duet Display for turning an iPad into a high-performance external display and note good customer support response.
• Support is frequently described as fast, helpful and professional in a number of user reviews.

Negative feedback

• Some users report difficulty cancelling free trials or subscriptions and claim the cancel option was not clear or easy to find.
• Reports include unexpected billing, aggressive auto-renewal, and occasional reliance on licensing servers that can make the app unusable if the server is down.

Documentation checklist

What to collect before contacting support

• Account email and username used for Duet.
• Subscription receipt or order confirmation from Duet, Apple, or Google Play.
• Dates of purchase, renewal, and cancellation attempts.
• Screenshots of subscription pages, billing entries, and any error messages.
• Device model, OS version, and Duet app version if reporting a service failure.

How documentation helps

Clear documentation speeds up verification, refund decisions, and remedies under the CGA.

Attach files when you submit a support request and keep copies of all replies.

Common mistakes

Assuming uninstalling cancels subscription

A common error is uninstalling the Duet app and assuming the subscription is cancelled. This does not stop App Store or Google Play recurring billing.

Always cancel through the provider (Duet account management, Apple Subscriptions, or Google Play Subscriptions).

Not saving cancellation confirmation

Another frequent mistake is not saving a cancellation confirmation. Without proof, it is harder to dispute subsequent charges.

Always screenshot or save the confirmation email and check that auto‑renewal shows as turned off.

Comparative recap

Quick comparison of cancellation methods

Key takeaways

• Cancel via the same platform that manages the subscription to ensure billing stops.
• Keep documentation and be prepared to contact support for refunds or CGA remedies.

After cancelling

Actions to confirm cancellation

• Check your Duet Account Management page to confirm status and save confirmation.
• Verify that Apple or Google Play shows the subscription as cancelled if you used those stores.

Next steps if issues persist

• Contact Duet support with your documentation and ask for written confirmation.
• If you are in New Zealand and Duet has not met its service guarantees, mention the Consumer Guarantees Act when requesting a remedy.

Address

Registered office

Duet Limited - Registered office in New Zealand:

465a Beach Road, Mairangi Bay, North Shore City, 0630, New Zealand

Notes about postal cancellations

There is no publicly available dedicated postal address for subscription cancellation; cancellations are typically done online via account management.

For support links and cancellation help, see Duet’s cancellation guide: Duet cancellation help.