Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Audiio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Audiio: Easy Method
What is Audiio
Service overview
Audiio is a music and sound effects licensing service that offers subscription and lifetime plans for creators, agencies, and broadcasters.
It provides searchable libraries, licensing for personal and client projects, and features such as unlimited downloads on some plans.
Where it is offered
Audiio sells subscriptions via its website and through third-party app stores such as the Apple App Store and Google Play.
Payment, cancellation and refund rules can differ depending on where you purchased the subscription.
How to cancel Audiio
Cancel if you purchased via Apple App Store
- Open your Apple Account settings and go to "Manage App Subscriptions".
- Turn off auto‑renew for Audiio to cancel future billing.
- Audiio cannot cancel App Store subscriptions on your behalf; use Apple's subscription management. Apple support: cancel subscriptions.
Cancel if you purchased via Google Play or the web
- For Google Play purchases, open Google Play > Subscriptions (app or web) and cancel from there.
- For purchases made directly on audiio.com, you must email Audiio support to request cancellation - there is no self‑service cancel button on the site.
- Email address for web cancellations and refund requests: enterprise@audiio.com. See Audiio terms at autio.com.
What happens when you cancel
Access after cancellation
Access to Audiio content after cancelling depends on your plan and the provider rules.
Annual or lifetime purchases made via the website typically keep access according to the plan terms; App Store/Google Play rules may differ.
Renewals and data
Turning off auto‑renew stops future charges but does not always delete your account or data automatically.
If you want account removal or data deletion, contact support via email or follow the platform provider's account deletion process.
Will I get a refund?
Audiio's stated refund policy
Audiio states that if you bought a lifetime membership or subscription and have not downloaded content, you may request a full refund within 14 days of purchase by emailing enterprise@audiio.com.
This is presented as a condition in Audiio's terms for undelivered/unaccessed purchases. Audiio terms.
Practical exceptions and reports
- Multiple user reports indicate Audiio often refuses refunds citing "product was delivered" even when requested within 14 days.
- If you purchased via Apple or Google, you may also be able to request a refund via the platform providers independent of Audiio.
- Keep records of purchase, emails, and timestamps if you escalate a refund dispute.
Audiio plans and pricing
Summary of common plans
Below are typical plans and USD pricing reported for Audiio. NZD pricing may be shown at checkout and could include taxes or app store fees.
Prices and features may change; check the Audiio site or app for current offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Creator Plan | US$14.99/month | Monthly | Personal social media & podcast use, YouTube monetization (single channel), access to music library |
| Pro Plan | US$199/year | Annual | Full music & SFX access, personal & client project rights, local broadcast TV, unlimited downloads |
| Lifetime Music Membership | US$499 one-time | Lifetime | Permanent access to music library, unlimited downloads, personal & client project rights, no recurring fees |
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law, digital services must not mislead consumers and must match the description and functionality promised.
If a service is faulty, not as described, or cancellation/refund processes are unclear, you may be entitled to remedies under local consumer protection laws.
Practical steps and escalation
- If a refund is refused and you believe this breaches your consumer rights, keep evidence and consider escalating to New Zealand consumer authorities.
- Platform purchases (Apple/Google) may have separate refund channels that could help even if Audiio refuses.
- For guidance see New Zealand government consumer pages: consumerprotection.govt.nz and advice at consumer.org.nz.
Customer experiences
Positive feedback
Many users praise Audiio for high‑quality music and sound effects, useful search and AI features, and clear licensing for many common uses.
Numerous reviews also mention responsive and friendly customer support in specific cases. See user reviews on trustpilot: Trustpilot.
Negative feedback
- Common complaints: no self‑service cancellation on the website, forced email cancellations, and auto‑renewals at higher rates than promotions.
- Reports of denied refunds within the 14‑day window and problems with some lifetime memberships (access loss, changing terms) are present on community forums. Example discussions: Reddit.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt showing date, plan and amount.
- Account email address and username used for Audiio.
- Screenshots of billing history, subscription status, and any cancellation attempts.
What to include in your cancellation/refund request
- Clear statement requesting cancellation and/or refund, including purchase date and reason.
- Attach evidence that no downloads were made if claiming the 14‑day unused refund condition.
- Keep copies of all replies from Audiio and timestamps for escalation if needed.
Common mistakes
Assuming Audiio can cancel App Store or Google subscriptions
Many users assume Audiio can cancel subscriptions bought through Apple or Google. This is incorrect; you must cancel through the platform's subscription settings.
Waiting too long or not saving evidence
Delaying a refund request or failing to save purchase receipts and communication often weakens your position when disputing charges.
Also, relying solely on a website account without emailing support is risky because web purchases require direct contact with Audiio for cancellation.
Comparative recap
Quick comparison of cancellation routes
The table below summarises how cancellation, refund likelihood, and access typically behave across purchase routes.
| Purchase Route | How to Cancel | Refund Likelihood | Access After Cancel |
|---|---|---|---|
| Apple App Store | Turn off auto‑renew in Apple Account > Manage App Subscriptions | Request via Apple if needed; platform may grant refunds in some cases | App Store rules determine access; typically you keep access until period ends |
| Google Play | Cancel in Google Play Subscriptions (app or web) | Request via Google Play; platform refund processes apply | Access usually continues until the end of the paid period |
| Web purchase (audiio.com) | Email enterprise@audiio.com to request cancellation (no website cancel button) | Stated policy: possible full refund within 14 days if no downloads; reports show inconsistent outcomes | Access depends on plan terms; lifetime/annual plans typically remain per terms but issues have been reported |
After cancelling
Next steps to protect yourself
Verify that auto‑renew is turned off and monitor your bank or card statements for unexpected charges.
If charges continue after cancellation, contact your payment provider to dispute the transaction and keep documentation.
Helpful links
- Audiio terms of service: autio.com
- Apple subscriptions help: support.apple.com
- Google Play subscriptions help: support.google.com
- New Zealand consumer rights: consumerprotection.govt.nz
Address
Registered company address
Audiio's parent company is listed as Abiya Music Group LLC at the US office address below for formal correspondence.
Mailing address
Abiya Music Group LLC, 818 18th Ave S, Suite 1000, Nashville, Tennessee 37203, United States.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.