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Cancel DEEZER
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Deezer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Deezer: Easy Method
What is Deezer
Service overview
Deezer is a music streaming service that offers on-demand tracks, playlists, personalised recommendations (Flow) and offline listening on paid plans.
Available features
Features include curated playlists, radio-style mixes, Hi‑Fi lossless streaming on the Hi‑Fi plan, and device apps for mobile, desktop and some smart devices.
How to cancel Deezer
Cancel via Deezer website or app
- Log in to your Deezer account on the website or in the Deezer app.
- Go to Account Settings → Manage my subscription → Cancel my subscription.
- Select a reason for cancelling and confirm. See this guide for a walkthrough.
Cancel via third-party platforms or carrier
- Google Play: Open the Google Play app → Subscriptions → Deezer → Cancel subscription.
- Apple App Store: On iOS go to Settings → [your Apple ID] → Subscriptions → Deezer → Cancel.
- Mobile carrier bundles: If Deezer came bundled with your phone plan, contact your mobile provider to cancel.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep premium access until the end of your current billing period.
After that date your account reverts to the free tier (ads and limited features) unless you resubscribe.
Account and content
Your playlists, saved music and account settings usually remain on your account and are available if you reactivate.
Offline downloads become unavailable once premium access ends; saved tracks are retained but not playable offline.
Will I get a refund?
Deezer refund policy (general)
Deezer generally does not offer refunds once you have been charged for a subscription period.
Refunds are uncommon and not guaranteed; Deezer’s standard approach is to stop future renewals after cancellation.
Exceptions and platform rules
- If you subscribed via the App Store or Google Play you must request refunds through Apple or Google - Deezer cannot directly refund those charges.
- New Zealand law does not grant an automatic 14‑day cooling-off right for digital subscriptions; refunds are typically only required if the service is faulty or not as promised.
For more on requesting refunds see Apple or Google support and consumer guidance from New Zealand authorities.
Deezer plans and pricing
Known pricing
The only confirmed NZD price available is the Hi‑Fi plan at NZ$19.49 per month.
Other Deezer plans do not have publicly listed NZD prices in reliable New Zealand sources as of 2024 - 2025.
Plan table
| Plan | Price (NZD) | Features |
|---|---|---|
| Hi‑Fi | NZ$19.49 / month | CD-quality lossless audio, 360 Reality Audio support |
| Premium | Varies | Ad-free on-demand streaming, offline listening |
| Duo | Varies | Two accounts for couples, personalised recommendations |
| Family | Varies | Multiple accounts for family members, parental controls |
| Student | Varies | Discounted plan for eligible students |
| Annual | Varies | Prepaid year access (price depends on plan) |
Your consumer rights in New Zealand
Legal protections
Digital services in New Zealand are covered by the Consumer Guarantees Act and the Fair Trading Act.
Services must be of acceptable quality, fit for purpose, carried out with reasonable care and delivered within a reasonable time.
Remedies and limitations
- If the service is faulty or substantially different from what was promised, you may be entitled to a remedy such as repair, refund or cancellation.
- Suppliers cannot contract out of these rights by posting 'no refunds' terms - such clauses are ineffective under NZ law.
Customer experiences
Positive feedback
- Users praise Deezer’s wide music selection, including less mainstream tracks, and sound quality (Hi‑Fi).
- Long-term users often report satisfaction with personalised recommendations and the Flow feature.
Common criticisms
- Complaints include app bugs, interface issues, download problems and perceived poor recommendation quality.
- Several users report difficulties cancelling, unexpected recurring charges (notably annual), and slow or unhelpful customer support.
Documentation checklist
What to have before cancelling
- Login email and password for your Deezer account or the third-party account used to subscribe.
- Payment details or recent billing statement that shows the subscription charge (date, amount).
- Confirmation emails for subscription start or renewal and any receipts from Apple/Google if applicable.
If you need a refund or dispute a charge
- Record the date and method of cancellation and any confirmation screens or emails.
- If subscribed via App Store/Google Play, prepare the transaction ID and any correspondence with platform support.
Common mistakes
Using the wrong subscription path
Many users try to cancel on Deezer when they subscribed via Apple or Google; this does not stop platform-managed renewals.
Always check the original subscription source (Deezer, App Store, Google Play, or carrier) before cancelling.
Missing confirmation and timing issues
Failing to confirm the cancellation or overlooking a short cancellation window (for example a billing cut-off) can lead to another charge.
Keep screenshots or confirmation emails to avoid disputes about whether you cancelled on time.
Comparative recap
Quick comparison
| Feature | Deezer (NZ) | Typical competitor |
|---|---|---|
| Lossless sound option | Yes - Hi‑Fi (NZ$19.49/month) | Varies (some competitors offer lossless tiers) |
| Pricing transparency in NZD | Partially - Hi‑Fi price confirmed; other plans vary | Varies by provider and region |
| Cancellation method | Web/app or platform-specific (Apple/Google/carrier) | Often similar: direct or via App Store/Google Play |
| Refund approach | Generally no refunds; platform-specific refunds via Apple/Google | Varies; many follow platform refund policies |
After cancelling
Immediate steps
- Save any confirmation emails or screenshots showing the cancellation date.
- Check your bank or card statement to confirm future renewals are stopped.
Help and appeals
- Deezer Help pages: support.deezer.com
- Google Play subscriptions help: Google Play support
- Apple subscriptions help: Apple support
- New Zealand consumer advice: consumer.org.nz and comcom.govt.nz
Address
Deezer headquarters
Deezer SA, 12 rue d'Athènes, 75009 Paris, France.
Notes on contacting from New Zealand
Deezer handles most cancellations online; there is no separate New Zealand postal support address published.
If your subscription is managed by Apple, Google or a mobile carrier, contact that provider for billing or refund issues first.