Cancel Deezer: Easy Method

What is Deezer

Service overview

Deezer is a music streaming service that offers on-demand tracks, playlists, personalised recommendations (Flow) and offline listening on paid plans.

Available features

Features include curated playlists, radio-style mixes, Hi‑Fi lossless streaming on the Hi‑Fi plan, and device apps for mobile, desktop and some smart devices.

How to cancel Deezer

Cancel via Deezer website or app

• Log in to your Deezer account on the website or in the Deezer app.
• Go to Account Settings → Manage my subscription → Cancel my subscription.
• Select a reason for cancelling and confirm. See this guide for a walkthrough.

Cancel via third-party platforms or carrier

• Google Play: Open the Google Play app → Subscriptions → Deezer → Cancel subscription.
• Apple App Store: On iOS go to Settings → [your Apple ID] → Subscriptions → Deezer → Cancel.
• Mobile carrier bundles: If Deezer came bundled with your phone plan, contact your mobile provider to cancel.

What happens when you cancel

Access after cancellation

When you cancel, you typically keep premium access until the end of your current billing period.

After that date your account reverts to the free tier (ads and limited features) unless you resubscribe.

Account and content

Your playlists, saved music and account settings usually remain on your account and are available if you reactivate.

Offline downloads become unavailable once premium access ends; saved tracks are retained but not playable offline.

Will I get a refund?

Deezer refund policy (general)

Deezer generally does not offer refunds once you have been charged for a subscription period.

Refunds are uncommon and not guaranteed; Deezer’s standard approach is to stop future renewals after cancellation.

Exceptions and platform rules

• If you subscribed via the App Store or Google Play you must request refunds through Apple or Google - Deezer cannot directly refund those charges.
• New Zealand law does not grant an automatic 14‑day cooling-off right for digital subscriptions; refunds are typically only required if the service is faulty or not as promised.

For more on requesting refunds see Apple or Google support and consumer guidance from New Zealand authorities.

Deezer plans and pricing

Known pricing

The only confirmed NZD price available is the Hi‑Fi plan at NZ$19.49 per month.

Other Deezer plans do not have publicly listed NZD prices in reliable New Zealand sources as of 2024 - 2025.

Plan table

Your consumer rights in New Zealand

Legal protections

Digital services in New Zealand are covered by the Consumer Guarantees Act and the Fair Trading Act.

Services must be of acceptable quality, fit for purpose, carried out with reasonable care and delivered within a reasonable time.

Remedies and limitations

• If the service is faulty or substantially different from what was promised, you may be entitled to a remedy such as repair, refund or cancellation.
• Suppliers cannot contract out of these rights by posting 'no refunds' terms - such clauses are ineffective under NZ law.

Customer experiences

Positive feedback

• Users praise Deezer’s wide music selection, including less mainstream tracks, and sound quality (Hi‑Fi).
• Long-term users often report satisfaction with personalised recommendations and the Flow feature.

Common criticisms

• Complaints include app bugs, interface issues, download problems and perceived poor recommendation quality.
• Several users report difficulties cancelling, unexpected recurring charges (notably annual), and slow or unhelpful customer support.

Documentation checklist

What to have before cancelling

• Login email and password for your Deezer account or the third-party account used to subscribe.
• Payment details or recent billing statement that shows the subscription charge (date, amount).
• Confirmation emails for subscription start or renewal and any receipts from Apple/Google if applicable.

If you need a refund or dispute a charge

• Record the date and method of cancellation and any confirmation screens or emails.
• If subscribed via App Store/Google Play, prepare the transaction ID and any correspondence with platform support.

Common mistakes

Using the wrong subscription path

Many users try to cancel on Deezer when they subscribed via Apple or Google; this does not stop platform-managed renewals.

Always check the original subscription source (Deezer, App Store, Google Play, or carrier) before cancelling.

Missing confirmation and timing issues

Failing to confirm the cancellation or overlooking a short cancellation window (for example a billing cut-off) can lead to another charge.

Keep screenshots or confirmation emails to avoid disputes about whether you cancelled on time.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save any confirmation emails or screenshots showing the cancellation date.
• Check your bank or card statement to confirm future renewals are stopped.

Help and appeals

• Deezer Help pages: support.deezer.com
• Google Play subscriptions help: Google Play support
• Apple subscriptions help: Apple support
• New Zealand consumer advice: consumer.org.nz and comcom.govt.nz

Address

Deezer headquarters

Deezer SA, 12 rue d'Athènes, 75009 Paris, France.

Notes on contacting from New Zealand

Deezer handles most cancellations online; there is no separate New Zealand postal support address published.

If your subscription is managed by Apple, Google or a mobile carrier, contact that provider for billing or refund issues first.