Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Duet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Duet: Easy Method
What is Duet
Overview
Duet is an app and subscription service that lets you use tablets and other devices as external displays or enhance device connectivity and performance.
Main use cases
Common uses include turning an iPad into a secondary monitor, using low-latency display modes, and accessing enhanced features via subscription tiers.
How to cancel Duet
Cancel via Duet website (recommended)
- Log in to Duet Account Management at your Duet account.
- Go to the Profile tab → Manage Subscription → Cancel Subscription.
- Confirm cancellation and make sure you receive the confirmation notification; simply signing out or closing your browser will not cancel it.
- See the Duet help article: How to cancel your Duet subscription.
Cancel via iOS / App Store
- Open your Apple device Settings → tap your name → Subscriptions, then select the Duet subscription.
- Tap Cancel Subscription and follow Apple’s prompts to stop auto‑renewal.
- Managing subscriptions through Apple’s subscription settings is handled by Apple rather than Duet.
Cancel via Google Play (Android)
- Open Google Play → Menu → Subscriptions, select the Duet subscription, then tap Cancel subscription.
- Uninstalling the Duet app does not cancel an active subscription; you must cancel in Google Play subscriptions.
- Keep a copy of the cancellation confirmation email or screenshot for your records.
What happens when you cancel
Access after cancellation
When you cancel, your paid access typically continues until the end of the current billing period.
After the period ends, premium features associated with the subscription will stop unless you renew.
Auto-renewal and billing
Cancellation stops future automatic renewals; it does not usually create an immediate refund for the unused period.
Check your account or your App Store / Google Play account to verify that auto‑renewal has been turned off.
Data and account retention
Canceling a subscription usually does not delete your Duet account or stored settings; you can sign back in and resubscribe later.
If you need account deletion or data removal, contact Duet support for options and confirmation.
Will I get a refund?
General refund policy
Duet does not explicitly offer refunds for unused portions of subscriptions, price changes, or early cancellations; no credits or partial refunds are provided as standard.
See Duet’s terms for full details: Duet terms.
Exceptions and limited cases
- Refunds may be issued in limited cases such as duplicated payments or where Duet’s billing department approves a refund.
- Some users report refunds for accidental renewals or service non-fulfilment after contacting support and explaining the issue.
- Refunds are handled case-by-case via Duet support; provide receipts, dates, and screenshots to speed handling.
Duet plans and pricing
Current New Zealand App Store prices
The following prices are listed in the New Zealand App Store for the Duet Display app as of early 2026.
Plan table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Duet Starter | NZ$6.99 | Monthly | Starter tier |
| Duet Air | NZ$9.49 | Monthly | Air tier |
| Duet Pro | NZ$12.99 | Monthly | Pro tier |
| Duet Starter | NZ$69.99 | Annual | Starter tier |
| Duet Air | NZ$99.99 | Annual | Air tier |
| Duet Pro | NZ$149.99 | Annual | Pro tier |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
Under New Zealand’s Consumer Guarantees Act, services must be provided with reasonable care and skill and be fit for purpose.
The CGA cannot be contracted out of; businesses must comply even if their terms state otherwise.
Remedies under CGA
- If Duet fails to meet guarantees (for example, service not functioning as described), you may be entitled to repair, replacement, or refund.
- Remedies depend on the nature and extent of the failure; start by contacting Duet support and keep records of communications.
How to use your rights
Document the problem (screenshots, dates, receipts) and request a remedy from Duet support explaining the CGA basis.
If unresolved, you can seek further guidance from Consumer Protection: NZ consumer help on refunds, replacement, repair.
Customer experiences
Positive feedback
- Many users praise Duet Display for turning an iPad into a high-performance external display and note good customer support response.
- Support is frequently described as fast, helpful and professional in a number of user reviews.
Negative feedback
- Some users report difficulty cancelling free trials or subscriptions and claim the cancel option was not clear or easy to find.
- Reports include unexpected billing, aggressive auto-renewal, and occasional reliance on licensing servers that can make the app unusable if the server is down.
Documentation checklist
What to collect before contacting support
- Account email and username used for Duet.
- Subscription receipt or order confirmation from Duet, Apple, or Google Play.
- Dates of purchase, renewal, and cancellation attempts.
- Screenshots of subscription pages, billing entries, and any error messages.
- Device model, OS version, and Duet app version if reporting a service failure.
How documentation helps
Clear documentation speeds up verification, refund decisions, and remedies under the CGA.
Attach files when you submit a support request and keep copies of all replies.
Common mistakes
Assuming uninstalling cancels subscription
A common error is uninstalling the Duet app and assuming the subscription is cancelled. This does not stop App Store or Google Play recurring billing.
Always cancel through the provider (Duet account management, Apple Subscriptions, or Google Play Subscriptions).
Not saving cancellation confirmation
Another frequent mistake is not saving a cancellation confirmation. Without proof, it is harder to dispute subsequent charges.
Always screenshot or save the confirmation email and check that auto‑renewal shows as turned off.
Comparative recap
Quick comparison of cancellation methods
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Duet website (Account Management) | Easy - direct control | Low (case-by-case) | Get confirmation; fastest way to manage Duet subscriptions directly. |
| iOS / App Store | Moderate - via Apple Settings | Low (handled by Apple/Duet) | Apple manages billing; refunds follow Apple’s process unless Duet agrees otherwise. |
| Google Play (Android) | Moderate - via Google Play | Low (handled by Google/Duet) | Cancel in Google Play subscriptions; uninstalling will not cancel billing. |
Key takeaways
- Cancel via the same platform that manages the subscription to ensure billing stops.
- Keep documentation and be prepared to contact support for refunds or CGA remedies.
After cancelling
Actions to confirm cancellation
- Check your Duet Account Management page to confirm status and save confirmation.
- Verify that Apple or Google Play shows the subscription as cancelled if you used those stores.
Next steps if issues persist
- Contact Duet support with your documentation and ask for written confirmation.
- If you are in New Zealand and Duet has not met its service guarantees, mention the Consumer Guarantees Act when requesting a remedy.
Address
Registered office
Duet Limited - Registered office in New Zealand:
465a Beach Road, Mairangi Bay, North Shore City, 0630, New Zealand
Notes about postal cancellations
There is no publicly available dedicated postal address for subscription cancellation; cancellations are typically done online via account management.
For support links and cancellation help, see Duet’s cancellation guide: Duet cancellation help.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.