Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gaana service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gaana: Easy Method
What is Gaana
Service overview
Gaana is a music streaming service offering songs, playlists and podcasts across genres and languages.
It operates a free tier with ads and a paid Gaana+ subscription for ad-free listening and offline downloads.
Availability in New Zealand
Gaana provides its streaming service to New Zealand users via apps and web access.
Local pricing in NZD is not publicly listed; subscriptions may be billed via app stores in other currencies.
How to cancel Gaana
Cancel via App Store (iOS)
- Open iOS Settings on your iPhone or iPad.
- Tap your name → Subscriptions, then find Gaana and choose Cancel Subscription.
- Gaana cannot cancel subscriptions bought through Apple; Apple manages billing and renewals.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Gaana and tap Cancel subscription; cancellation takes effect at the next billing period.
- Gaana cannot directly cancel subscriptions purchased via Google Play.
Cancel via Web (Gaana.com)
- If you subscribed on Gaana.com, contact Gaana support by email or the website support form to request cancellation.
- Gaana provides email support for web cancellation and handles requests and refunds for direct web subscriptions.
What happens when you cancel
Access and renewal
When you cancel, you usually retain access until the end of your pre-paid billing period.
For App Store and Google Play subscriptions, cancellation prevents future renewals but does not refund the current period automatically.
Account data and downloads
Offline downloads and premium features will stop after your subscription expires.
Your account, playlists and saved items typically remain but may revert to free-tier limits.
Will I get a refund?
General policy and user reports
Multiple user reports indicate Gaana may say “no refunds” and refuse refunds in many cases.
These statements have been reported by users but do not override local consumer law in New Zealand.
Exceptions and web subscriptions
- Gaana’s web support indicates if Gaana+ is unusable within 7 days, you can request a refund; approved refunds are processed within about 15 days.
- Refunds for in-app purchases are controlled by Apple or Google when subscriptions are purchased through their stores.
Gaana plans and pricing
Plan overview
Gaana offers free and paid Gaana+ plans; exact NZD pricing is not published in official sources for 2024 - 2025.
App-store listings may show prices in INR or USD depending on the store and region.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Free (ad-supported) | Varies | Basic access with ads |
| Gaana+ (monthly) | Varies | Ad-free, downloads; billed via app stores or web |
| Gaana+ (annual) | Varies | Annual billing options may be available |
Your consumer rights in New Zealand
Core protections
- The Consumer Guarantees Act (CGA) applies to subscription services supplied to NZ consumers.
- Suppliers cannot contract out of CGA rights; “no refunds” terms that conflict with CGA are unenforceable.
Remedies and enforcement
- If a service substantially fails, you may be entitled to cancel and obtain a refund or compensation.
- Misleading practices such as hidden auto-renewals or false no-refund statements may breach the Fair Trading Act.
Customer experiences
Positive feedback
Some users praise Gaana’s song library, notably for older Hindi tracks.
That content strength remains a common positive point among listeners.
Negative feedback
- Reports of duplicate charges and denied refunds.
- Complaints about unauthorized auto-renewals and difficulty cancelling subscriptions.
- Criticism of slow or generic customer support responses and limited contact options.
Documentation checklist
What to prepare before contacting support
- Order ID or receipt showing the purchase date and amount.
- The email address used for your Gaana account.
- Platform used to purchase (App Store, Google Play, or Gaana.com).
Helpful attachments
- Screenshot of the subscription in your App Store or Google Play account.
- Screenshot of payment or bank statement showing the charge.
- Brief description of the issue and desired outcome (cancel, refund, or compensation).
Common mistakes
Assuming Gaana can cancel app-store purchases
Many users try to get Gaana to cancel App Store or Google Play subscriptions; those stores control billing.
Always cancel through the store where you purchased to stop renewals promptly.
Not keeping receipts or dates
Customers sometimes lack proof of purchase when requesting refunds and get delayed responses.
Keep emails, receipts and screenshots to speed up any dispute or support request.
Comparative recap
Platform summary
The table below summarizes cancellation steps, refund likelihood under NZ law, and practical notes for each platform.
Comparison table
| Platform | How to cancel | Refund likelihood (NZ) | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Your Name → Subscriptions | Moderate - Apple handles refunds; CGA may apply for service failures | Gaana cannot cancel these subscriptions directly |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Moderate - Google handles refunds; CGA may apply for service failures | Cancellation applies from next billing period; Gaana cannot cancel |
| Web (Gaana.com) | Contact Gaana support (email/web form) for cancellation and refund requests | Higher - Gaana processes web refunds; NZ law applies to consumers | Gaana states web refund policy for unusable service within 7 days (subject to approval) |
After cancelling
Check access and bank statements
Confirm your premium features remain until the end of the paid period and monitor your bank for further charges.
If you see unexpected charges, gather evidence and contact the payment provider and Gaana support.
Helpful links
- Gaana website
- Manage Apple subscriptions (Apple Support)
- Cancel subscriptions on Google Play
- Consumer Protection - New Zealand
- Commerce Commission - New Zealand
Address
Corporate address
Gamma Gaana Ltd., Plot No. 391, Udyog Vihar, Phase III, Gurgaon, Haryana 122016, India.
Support contact note
Gaana does not appear to list a separate New Zealand postal address; use the web support form or app store channels for cancellations and queries.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.