Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Guitartuna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Guitartuna: Easy Method
What is Guitartuna
Overview
GuitarTuna is a mobile app by Yousician Ltd that provides a chromatic tuner, metronome, chord library and practice tools for guitar and other instruments.
Main features
The app includes tuning for multiple instruments and learning tools such as Ear Trainer and Jams, plus paid tiers with additional lessons and tools.
How to cancel Guitartuna
Cancel via Apple App Store
- Open iPhone/iPad Settings and tap Your Name.
- Go to Subscriptions → GuitarTuna → Cancel Subscription.
- Note: uninstalling the app or deleting your GuitarTuna account does not cancel Apple subscriptions.
- Support article: How to cancel (Apple).
Cancel via Google Play
- Open Google Play Store → Menu → Subscriptions.
- Select GuitarTuna: Tune & Play Guitar → Cancel subscription and confirm.
- Do not rely on uninstalling the app to stop Google Play renewals.
- Support article: How to cancel (Google Play).
Cancel via GuitarTuna website
- Sign in at GuitarTuna with your email/password or via Apple/Google.
- Go to Membership and choose "Cancel subscription", then confirm.
- Deleting your account does not cancel subscriptions; follow the membership steps instead.
- Support article: How to cancel (website).
What happens when you cancel
Access after cancellation
After cancelling, your paid subscription typically remains active until the end of the current billing period.
You can continue to use paid features until the expiry date shown in your account or app store subscription details.
Data and account effects
Cancelling a subscription does not automatically delete your GuitarTuna account or data.
If you want to remove account data, follow the account deletion process separately - this does not stop billing unless you cancelled the subscription first.
Will I get a refund?
Official policy and general practice
GuitarTuna uses auto-renewing subscriptions and its publicly available materials do not state a standard 14-day refund policy for digital subscriptions.
Free trial unused portions are generally forfeited if you convert to a paid plan.
Exceptions and dispute options
- Refunds are uncommon and users have reported denied refund requests for unexpected annual charges.
- If you believe a charge is unauthorised, contact your payment provider (Apple, Google or your card issuer) to request a dispute.
- For App Store or Google Play purchases, you may also request a refund via Apple/Google support channels.
Guitartuna plans and pricing
Price list (NZD)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| GuitarTuna Play Yearly | NZ$49.99 | Annual | Unlimited access under 'Play' tier |
| GuitarTuna Pro Subscription | NZ$8.99 | Monthly | Pro tier access |
| GuitarTuna Play Monthly | NZ$12.99 | Monthly | Play tier, monthly |
| GuitarTuna Tools Monthly | NZ$8.99 | Monthly | Tools access, monthly |
| GuitarTuna Learn Yearly | NZ$179.99 | Annual | Learn tier, yearly |
| GuitarTuna Tools Yearly | NZ$34.99 | Annual | Tools access, yearly |
| GuitarTuna Learn Monthly | NZ$24.99 | Monthly | Learn tier, monthly |
| GuitarTuna Pro (one-off) | NZ$22.99 | One-off | Legacy Pro purchase |
Notes on pricing
Prices are taken from the New Zealand App Store listings and are shown in NZD.
Subscriptions auto-renew until turned off; free trials may apply to some plans.
Your consumer rights in New Zealand
Applicable laws
New Zealand consumer protection is governed by the Consumer Guarantees Act and the Fair Trading Act.
These laws protect against misleading behaviour and require goods and services to be as described.
Digital subscriptions and cooling-off
- A 14-day 'cooling-off' right exists for some contracts, but digital subscriptions may fall outside automatic cooling-off unless explicitly offered.
- GuitarTuna’s published terms do not guarantee a statutory 14-day refund for subscriptions.
- If you face unauthorised charges, contact your payment provider and consider lodging a dispute under your card or app store policies.
Customer experiences
Positive feedback
Many users praise GuitarTuna’s accurate tuner, multiple instrument support and beginner-friendly tools.
Extras like Ear Trainer and Jams are commonly mentioned as useful additions to practice routines.
Negative feedback
Common complaints include aggressive subscription prompts, features locked behind paywalls, and intrusive pop-ups.
Several users report difficulties with unexpected auto-renewals, denied refund requests, and occasional tuning or UI regressions after updates.
Documentation checklist
What to gather before contacting support
- Receipt or invoice from Apple, Google Play or GuitarTuna (email or app store purchase history).
- Account email address and username used for GuitarTuna.
- Dates of charge(s), amount charged and last four digits of the payment card.
- Screenshots of subscription page, billing statement and any in-app messages.
- Copies of previous support requests and responses, if any.
How this helps
Having clear evidence speeds up requests to the app store, your bank, or GuitarTuna support.
It is especially useful if you need to open a dispute or request a refund with your payment provider.
Common mistakes
Assuming uninstall = cancel
Many users remove the app thinking the subscription stops; app deletion does not stop App Store or Google Play renewals.
Always cancel subscriptions through the store or GuitarTuna membership page.
Deleting account before cancelling
Some users delete their GuitarTuna account and later discover the subscription still renews via Apple/Google.
Cancel the subscription first, then delete your account if you wish to remove data.
Comparative recap
At-a-glance summary
| Method | How to cancel | Refund likelihood | Ease |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings → Your Name → Subscriptions → GuitarTuna | Depends on Apple policy; contact Apple for refunds | Moderate - straightforward if you know Settings |
| Google Play | Cancel via Google Play Store → Subscriptions → GuitarTuna | Depends on Google policy; contact Google for refunds | Moderate - straightforward via Play Store |
| GuitarTuna website | Sign in → Membership → Cancel subscription | Lower - GuitarTuna has no clear refund policy; disputes via payment provider advised | Easy if you have account access |
Key takeaway
Cancelling via the platform where you purchased (Apple/Google) is the primary route to stop renewals.
If you need a refund, start with the payment platform that processed the charge.
After cancelling
Check and monitor
- Verify the subscription shows as cancelled in your Apple or Google account or on the GuitarTuna website.
- Monitor your bank/card statement for any further charges over the next billing cycle.
Helpful links and next steps
- How to cancel GuitarTuna subscriptions: support.yousician.com - cancelling
- Account deletion and data: support.yousician.com - delete account
- If you were charged via Apple, request a refund from Apple: App Store listing
Address
Company
Yousician Ltd (developer of GuitarTuna).
Postal address
Siltasaarenkatu 16, 00530 Helsinki, Finland.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.