Cancel Mixcloud: Easy Method

What is Mixcloud

Service summary

Mixcloud is an audio streaming platform for DJs, radio hosts and podcasters that offers listener subscriptions and creator tools.

It provides on-demand replays, livestreaming, uploads and analytics for creators, plus Premium listening features for audiences.

Main uses

Listeners use Mixcloud for ad-free playback, offline downloads and curated mixes.

Creators use Mixcloud Pro for uploads, livestreaming, higher-quality audio and monetisation options.

How to cancel Mixcloud

Cancel on a computer (web)

• Sign in at mixcloud.com.
• Go to Settings → Payments → My billing info.
• Click "Cancel plan" and confirm. Cancellation takes effect at your next renewal date.
• See Mixcloud's help article: How do I cancel my subscription?.

Cancel on mobile and via app stores

• On mobile, use a browser (Safari/Chrome) and visit mixcloud.com/settings/payments → My billing info → tap "Cancel plan" → confirm.
• The Mixcloud mobile app cannot be used to cancel; app stores may manage their own subscriptions if you subscribed through them.
• If you used the App Store or Google Play to subscribe, check those stores' subscription management pages; Mixcloud Help notes app-store-managed subscriptions separately.

What happens when you cancel

Access and service period

When you cancel, your paid features remain active until the end of your current billing period.

Cancellation prevents automatic renewal but does not immediately remove access before the renewal date.

Account data and billing

Your account and uploaded content remain available after cancellation under the free tier (if applicable).

Billing records remain accessible in account settings; keep confirmation emails or screenshots for your records.

Will I get a refund?

Mixcloud policy

Mixcloud's Help Center does not state an automatic refund policy or a 14-day cooling-off refund for subscriptions.

No explicit refunds are mentioned in the available Mixcloud documentation; cancellations take effect at the next renewal.

Exceptions and next steps

• If you believe an error occurred (double charge, billing fault), contact Mixcloud support and include receipts and dates.
• If you paid via App Store or Google Play, request refunds using those stores' processes, as they manage their own refunds and subscriptions.
• Under New Zealand consumer law you may have additional remedies; see the consumer rights section below for filing complaints or seeking advice.

Mixcloud plans and pricing

Plans overview

Mixcloud pricing is not published in NZD by Mixcloud; the table below shows estimated NZD values converted from USD list prices.

Prices are approximate and may vary by payment method, taxes and exchange rate at purchase.

Pricing table

Your consumer rights in New Zealand

Cooling-off and refunds

Mixcloud does not advertise a 14-day cooling-off refund in its help pages accessible from New Zealand.

Under NZ consumer law, digital purchases may still be covered by fair trading and quality obligations depending on the circumstance.

Complaints and next steps

• If Mixcloud will not provide a refund you believe you are entitled to, contact Mixcloud support first with evidence.
• If unresolved, consider contacting New Zealand consumer protection bodies such as the Commerce Commission or Citizens Advice Bureau for guidance.
• If you paid via a credit card, consider contacting your card issuer about a billing dispute where appropriate.

Customer experiences

Positive reports

Some users report prompt and helpful customer support, with technical issues resolved quickly and clearly.

Other positive feedback highlights efficient and transparent responses from support staff in specific cases.

Negative reports

Many complaints mention poor mobile playback, freezing streams and an outdated mobile UI.

Other criticisms include limited embedded player features, disrupted playlist/search behaviour and unhappy users about policy changes reducing audio quality.

Documentation checklist

Before you cancel

• Account email and username used to pay.
• Payment method details (last 4 digits of card or store receipt).
• Screenshot of subscription page showing plan and next renewal date.

After you cancel

• Save confirmation email or screenshot of the "Cancel plan" confirmation.
• Keep billing receipts for the current period in case you need to dispute charges.

Common mistakes

Mistakes when cancelling

Trying to cancel inside the mobile app instead of the website is a frequent error; the app cannot cancel subscriptions.

Another mistake is not confirming the cancellation and assuming it took effect - always save confirmation details.

Mistakes about refunds

Assuming automatic refunds are available is common; Mixcloud's documentation does not list a standard refund policy.

If you subscribed via App Store/Google Play, users may mistakenly contact Mixcloud instead of the store for refunds.

Comparative recap

Quick comparison

Summary takeaways

Cancel via the web for the most direct control; mobile browser works but the app does not.

Expect cancellations to stop future billing but not to produce an automatic refund; check app store policies if relevant.

After cancelling

What to check

• Verify you received a cancellation confirmation email or screenshot.
• Confirm the stated renewal date to ensure no unexpected charges.

Helpful links and support

• How to cancel: Mixcloud Help - Cancel subscription
• If you don't see cancel option: Mixcloud Help - Missing cancel option
• Community feedback and reviews: Mixcloud reviews on Trustpilot (NZ)

Address

Company address

Mixcloud Limited

Unit 2255, 275 New North Road, London, N1 7AA, United Kingdom

Notes

There is no separate Mixcloud postal cancellation address for New Zealand; use the web support channels for account actions.

If you need formal correspondence, send it to the UK address above and include account details and evidence of your request.